Rethinking Public Services
In: Government Beyond the Centre Ser.
Cover -- 1 Introduction -- Current debates -- User expectations -- Rising costs -- New Right critique -- Globalisation -- The centralised state -- 2 Citizenship -- Introduction -- Capability -- Examples -- Freedom -- Responsibility -- Contract or virtue? -- Challenges -- User expectations -- Globalisation -- Rising costs -- New Right -- Conclusion -- 3 Problems of Central Planning -- Introduction -- Background -- Hayek's critique of central planning -- Competition and discovery -- Tacit or non-coded knowledge? -- Collective models of tacit knowledge -- Criticisms of collective models -- Pluralism in delivery -- The role of the state -- Funding -- Conclusion -- 4 Organisational Issues -- Choice -- Voice -- Public service professionals -- Conclusion -- 5 The Public Interest Company -- Introduction -- What are public interest companies? -- Types of public interest company -- A third way in public services? -- Foundation hospitals -- Membership -- Motivations and agency -- Representation -- The public benefit -- Financial freedoms -- Context -- Conclusion -- 6 Criticisms and Concerns -- Introduction -- Equality and difference -- Evidence -- Centralisation and inequality -- Choice and equality -- Choice -- Citizens or consumers? -- Conclusion -- Conclusion -- A participative model of public services -- Resistance -- Future issues -- Notes -- References -- Index.