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As a usability specialist or interaction designer working with the government, or as a government or contractor professional involved in specifying, procuring, or managing system development, you need this book. Editors Elizabeth Buie and Dianne Murray have brought together over 30 experts to outline practical advice to both usability specialists and government technology professionals and managers. Working with internal and external government systems is a unique and difficult task because of of the sheer magnitude of the audience for external systems (the entire population of a country, and sometimes more), and because of the need to achieve government transparency while protecting citizens' privacy

The use of information and communications technology (ICT) is increasing every day and organizations have to adopt their services with it. E-Government is one of the recent trends in using ICT in developed and developing countries which refers to the use of ICT by the governments to deliver online governmental services to the citizens as well as industries. This article explores the challenges and opportunities of information technology in governmental organizations and discusses the challenges of implementing e-Government in developing countries such as Afghanistan. Using e-Government, citizens are able to have access to the government services 24/7, which makes government services more transparent, decrease costs, higher quality, and more time-efficient. Therefore, the citizens have easier access to their services. In this article, the authors argue that the public administration processes have to be adopted with the new technologies to ensure reliability and transparency. The research was based on Herat Municipality organization which needed an information system to facilitate the process of property registration and tax payment for the citizens. Challenges and opportunities discussed and the best solution as an information system was provided.

As a usability specialist or interaction designer working with the government, or as a government or contractor professional involved in specifying, procuring, or managing system development, you need this book. Editors Elizabeth Buie and Dianne Murray have brought together over 30 experts to outline practical advice to both usability specialists and government technology professionals and managers. Working with internal and external government systems is a unique and difficult task because of of the sheer magnitude of the audience for external systems (the entire population of a country, and sometimes more), and because of the need to achieve government transparency while protecting citizens' privacy.

Despite billions of dollars invested in e-government systems annually, the degree to which these systems deliver public value varies widely. It is posited that traditional means of evaluating these systems overlook important value measures needed to support effective use and ultimate success of e-government. This paper develops a conceptual framework grounded upon Service Dominant Logic to provide a perspective for evaluating these systems. Based on this framework, it is argued that value is created at the intersection of service exchange and that this value is additive across the broader service system within which exchange takes place – the service ecosystem. The contribution of the framework is to assist governments in making complex information system portfolio investment decisions.

Part 4: Design and Values ; International audience ; The maturity of e-government implementation in research and practice has developed tremendously over the years. Nevertheless, the challenges encountered and the overall growth of e-government in different countries varies; studies by organizations such as the UN and World Bank evidence these variations. To successfully implement e-government, governments are required to deepen their understanding of aspects such as benefits, challenges and success factors. Contributing to this knowledge and understanding, the paper investigates factors framing successful design and implementation of e-government systems. The paper presents and analyses the literature and results from an e-government inquiry in Germany. The paper highlights important factors for successful implementation of e-government and also presents opinions on strategic aspects for e-government systems design with reference to Germany. It finally highlights the need for further research in the domain.

Since the fall of the Communist parties' regimes, the Central/South-East Europe countries have, inter alia, tried to reorganize their local government systems in the manner that would be closer to democratic principles or principles that were accepted in so called Western Europe. A comparative analysis of this article is focused on local government systems which have been introduced in the Czech Republic, FYR of Macedonia, Slovakia and Slovenia and, within this context, especially on positions of the political representatives, who are elected at the local levels in these countries. Due to similar socio-political and economic history of these countries in the 20th century as well as due to their efforts to become members of the European Union, it is possible to assume that they have introduced similar local government systems. However, as stressed in the article, similar ideas and comparable ways of their implementation may produce different outcomes in different environments. Thus, despite the fact that the processes, which should lead to their achievement, were often supported by various international organizations and despite a manifested desire of the selected countries to join the EU, they have introduced significantly different local government systems.

The structural anatomy of the hospital government systems of Norway, Denmark and the United Kingdom is mapped and compared, along four dimensions: allocation of political-democartic authority and financial responsibility, parliament-executive relations, political-administrative relations and patient/user involvement. Tilknyttet prosjekt Governing health services