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Regulators as Guardians of Trust? The Contingent and Modest Positive Effect of Targeted Transparency on Citizen Trust in Regulated Sectors
In: Journal of public administration research and theory, Band 34, Heft 1, S. 136-149
ISSN: 1477-9803
Abstract
Targeted transparency has become an essential tool for regulation. Through information disclosure, regulatory agencies try to get regulated companies to improve their practices and comply with regulations. In the past, regulation was associated with distrust in regulated sectors. Recent research suggests that regulation, especially targeted transparency, may also increase citizen trust in regulated sectors. However, empirical evidence on whether transparency as a regulatory tool undermines or decreases trust in a sector is lacking. We contribute to this debate by investigating the effect of targeted transparency on citizen trust through a large-scale representative survey experiment (n = 5,303). We used 12 transparency frames in three regulated domains in the Netherlands (consumer rights, healthcare safety, and nuclear plant safety). Our findings suggest that, in general, targeted transparency does not undermine trust, but has a positive effect on trust in regulated sectors. However, this effect is small and contextual, depending on the regulatory domain and type of transparency frame.
Implementing Business Models Into Operations: Impact of Business Model Implementation on Performance
In: IEEE transactions on engineering management: EM ; a publication of the IEEE Engineering Management Society, Band 70, Heft 1, S. 173-183
Satisficing or maximizing in public–private partnerships? A laboratory experiment on strategic bargaining
In: Public management review, Band 25, Heft 7, S. 1282-1308
ISSN: 1471-9045
An open platform centric approach for scalable government service delivery to the poor: The Aadhaar case
In: Government information quarterly: an international journal of policies, resources, services and practices, Band 36, Heft 3, S. 437-448
ISSN: 0740-624X
Domestication of smartphones and mobile applications: A quantitative mixed-method study
In: Mobile media & communication, Band 4, Heft 3, S. 347-370
ISSN: 2050-1587
Smartphones are finding their way into our daily lives. This paper examines the domestication of smartphones by looking at how the way we use mobile applications affects our everyday routines. Data is collected through an innovative quantitative mixed-method approach, combining log data from smartphones and survey (perception) data. We find that there are dimensions of domestication that explain how the use of smartphones affects our daily routines. Contributions are stronger for downloaded applications than for native applications. Especially applications that require interaction with others, such as social media and instant messaging, have a serious impact on our day-to-day routines. As a result, appropriation is core in incorporating smartphones in daily life routines. However, frequency of use and the total number of minutes spent on a given type of application per day affect our everyday routines in different ways. This paper is the first quantitative domestication study that focuses on smartphones rather than feature phones. The theoretical contribution and practical implications are outlined.
Sensitivity Analyses of the ESPON Climate Framework, on the Basis of the Case Study on Flooding in the Netherlands
In: European Climate Vulnerabilities and Adaptation, S. 253-271
Some reflections on the high expectations as formulated in the Internet Bubble era
In: Futures, Band 44, Heft 5, S. 420-430
Some reflections on the high expectations as formulated in the Internet Bubble era
In: Futures: the journal of policy, planning and futures studies, Band 44, Heft 5, S. 420-431
ISSN: 0016-3287
Evaluating threats to an endangered species by proxy: air pollution as threat to the blue swallow (Hirundo atrocaerulea) in South Africa
In: Environmental science and pollution research: ESPR, Band 18, Heft 2, S. 282-290
ISSN: 1614-7499
Herbicide induced hunger?: conservation agriculture, ganyu labour and rural poverty in Central Malawi
In: The journal of development studies, Band 57, Heft 2, S. 244-263
ISSN: 1743-9140
World Affairs Online
The Impact of Red Tape on Citizen Satisfaction: An Experimental Study
Red tape is one of the most often-mentioned nuisances citizens experience with government. However, there is a dearth of red tape research focusing on citizens. Therefore, the primary goal of this article is to analyze the effect of red tape on citizen satisfaction. The secondary goal is to go beyond testing a linear relationship between red tape and citizen satisfaction by examining individual factors that may moderate this relationship. In order to analyze the red tape/satisfaction relationship, we have designed an experiment in which 179 subjects participated. Experiments are still relatively rare in public administration, but are increasingly seen as a rigorous and useful method for theory testing and development. We found that red tape has a strong negative effect on citizen satisfaction, and that this effect is weaker when citizens have high knowledge of political processes. We conclude with implications and a future research agenda.
BASE
Patients' perspective on the role of their complaints in the regulatory process
In: Bouwman , R J R , Bomhoff , M , Robben , P & Friele , R D 2016 , ' Patients' perspective on the role of their complaints in the regulatory process ' , Health Expectations , vol. 19 , no. 2 , pp. 483–496 . https://doi.org/10.1111/hex.12373
Background Governments in several countries are facing problems concerning the accountability of regulators in health care. Questions have been raised about how patients' complaints should be valued in the regulatory process. However, it is not known what patients who made complaints expect to achieve in the process of health-care quality regulation. Objective To assess expectations and experiences of patients who complained to the regulator. Design Interviews were conducted with 11 people, and a questionnaire was submitted to 343 people who complained to the Dutch Health-care Inspectorate. The Inspectorate handled 92 of those complaints. This decision was based on the idea that the Inspectorate should only deal with complaints that relate to 'structural and severe' problems. Results The response rate was 54%. Self-reported severity of physical injury of complaints that were not handled was significantly lower than of complaints that were. Most respondents felt that their complaint indicated a structural and severe problem that the Inspectorate should act upon. The desire for penalties or personal satisfaction played a lesser role. Only a minority felt that their complaint had led to improvements in health-care quality. Conclusions Patients and the regulator share a common goal: improving health-care quality. However, patients' perceptions of the complaints' relevance differ from the regulator's perceptions. Regulators should favour more responsive approaches, going beyond assessing against exclusively clinical standards to identify the range of social problems associated with complaints about health care. Long-term learning commitment through public participation mechanisms can enhance accountability and improve the detection of problems in health care.
BASE
Forecasting day-ahead electricity prices: Utilizing hourly prices
In: Energy economics, Band 50, S. 227-239
ISSN: 1873-6181
The Impact of Red Tape on Citizen Satisfaction: An Experimental Study
In: International public management journal, Band 19, Heft 3, S. 320-341
ISSN: 1559-3169