Suchergebnisse

ABSTRACTA major concern for service managers is the determination of how long a customer should wait to be served. Services, due to the customer's direct interaction with the process, must face a trade‐off between minimizing the cost of having a customer wait and the cost of providing good service. A total cost model is presented for determining how long a customer should wait when these two conflicting cost components are considered. An integral part of this model includes a measure of customer satisfaction with waiting time which is used to develop a waiting cost function. The model is then applied to a major fast food chain, using data collected at several locations. Analysis of the data reveals that the "ideal" waiting time for this firm is significantly less than the current corporate waiting time policy. Thus, as indicated by the model, a corporate policy change is recommended to provide much faster service. The adoption of such a policy would result in increased labor costs, and would simultaneously increase the firm's overall profits. Although appearing contradictory, increases in current labor costs and long‐term profits are both possible when management takes the long‐range perspective suggested in this paper.

This unique and original collection by internationally renowned scholars uses critical engagements with Zygmunt Bauman's sociology to understand the challenges that face globalized human societies at the start of the 21st century. Includes a concluding chapter by Bauman

This unique and original collection by internationally renowned scholars uses critical engagements with Zygmunt Bauman's sociology to understand the challenges that face globalized human societies at the start of the 21st century. Includes a concluding chapter by Bauman.

Political leaders have commonly used the phrase 'learn to live with the virus' to explain to citizens how they should respond to the COVID-19 pandemic. I consider how the 'live with the virus' narrative perpetrates pandemic amnesia by refusing what is known about pandemic-related inequities and the strategies that can be used to overcome these effects. Advice to 'live with the virus' helps to further austerity public policy and therefore individualises the social and health burdens of post pandemic life. 'Live with the virus' asks citizens to look only to their own futures, which are political strategies that might work for privileged individuals who have the capacity to protect their health, but less well for those with limited personal resources. I draw on Esposito's framing of affirmative biopolitics and scholarship on how excluded communities have built for themselves health-sustaining commons in responses to pandemic threats to health. I argue that creating opportunities for a 'COVID-19 commons' that can enlarge capacity for citizenly deliberation on how they have been governed and other pandemic related matters is vital for the development of more ethical and equitable post-pandemic politics.

Despite a recent surge in the literature on the far right, there has been a theoretical gap in studying the relationship between the dynamics of change in the far right and the changing digital landscape. Drawing on a set of interrelated concepts developed in far-right studies, social movement studies, and media and communication studies, this theoretical paper adopts a framework based on the concepts of digital network repertoires and the mediation opportunity structure to discuss the ways in which various actors on the far right – reactionary conservatives, online antagonistic communities and right-wing extremists and terrorists – exploit the affordances of mainstream and alt-tech platforms for their own purposes. Through this discussion, this article seeks to shed light on the interplay between e-extremism and the online far right.

In 2018, the Bauman Institute and the Centre for Cultural Analysis, Theory & History (CentreCATH), both based at the University of Leeds (UK), initiated a transdisciplinary programme to assess the legacies of Zygmunt Bauman (1925–2017), whose prolific writings we felt to be profoundly relevant to the multiple challenges of the 21st century. In this special issue of Thesis Eleven, we are marking just over three years since the death of Zygmunt Bauman by bringing together some of the contributions to that programme in order to revisit, elaborate, and crucially to extend his intellectual archive. Taking Bauman's revision of contemporary social realities as a point of departure, each of the participants in this special issue re-examine – critically but also generously – the many questions Bauman asked, tried to answer, and imbued on the way with new and sometimes shocking insights. This paper surveys those contributions by way of introducing the special issue.

AbstractIn this investigation, intimate partner support, relationship satisfaction, and separation proneness were assessed for four types of people: men in a relationship with a woman (MRW), men in a relationship with a man (MRM), women in a relationship with a man (WRM), and women in a relationship with a woman (WRW). Men and women in same‐sex relationships received more support, were more satisfied, and reported fewer thoughts of separating than their counterparts in opposite‐sex relationships. The effect of relationship type on satisfaction was not significant once the amount of received support was controlled. The implications of these findings for understanding the support process in same‐sex relationships are discussed.