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SSRN
THE EFFECTS OF CONSUMER ETHNOCENTRISM AND CONSUMER ANIMOSITY ON THE RE-PURCHASE INTENT: THE MODERATING ROLE OF CONSUMER LOYALTY
With the growth of international trade and travel, consumers are increasingly confronted with foreign products and services. But some negative attitudes towards foreign products can arise from several factors such as previous or ongoing political, military, economic, or diplomatic events. Thus, both consumer ethnocentrism and consumer animosity have become important constructs in marketing. The purpose of this study is to investigate whether consumer ethnocentrism and consumer animosity affect repurchase intent towards U.S. products and whether this impact is moderated by customer loyalty. The findings of the research indicate that consumer ethnocentrism increases consumer animosity for the sampling. The present study also denotes that both consumer ethnocentrism and animosity have a negative impact on repurchase intent toward U.S. products in Turkey. According to the results of regression analyses, customer loyalty may not be an important moderating factor between consumers' animosity and repurchase intent toward U.S. products. However, customer loyalty moderated the relationship between consumer ethnocentrism and repurchase intent toward U.S. products. Further implications for Turkish consumers in supermarkets in the province of Nevşehir are discussed. The value of future research is also acknowledged
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Consumer interest litigation under the consumer protection act, 1986 in india``: A critical analysis
The technology and law are said to be in race with each other. This requires law to amend itself and evolve so as to keep its promise of maintaining order and rendering justice to the needy who very often are weak. This is also true about the consumer protection laws. The Traders, every now and then, innovate new techniques to lure customers with the aid of modern day well organized advertising agencies. But the Consumer Protection Act, which is meant to protect the common poor consumer against any such injurious acts on behalf of traders, is more than two decades old legislation wherein many lacunas have been identified. One such defect is the limited scope of bringing public interest litigation which in effect renders the Consumer Protection laws an affair of middle class men and resulting in denial of access to equal justice to large section of poor, weak and illiterate masses who are pitched against a well organised and equipped class of men - the traders.
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Verbraucherstudie
Konsum- und Sparverhalten der Bevölkerung.
Themen: Besitz langlebiger Gebrauchsgüter; Anschaffung von
Gebrauchsgütern in den letzten Monaten; Einkaufsgewohnheiten;
bevorzugter Geschäftstyp und bevorzugte Bedienungsform; Stammgeschäft;
gesundheitsbewußte Ernährung; Bekanntheitsgrad bestimmter Markenartikel;
Umfang und Einstellung zur individuellen Vorratshaltung; Einstellung zu
einer Qualitätskennzeichnung von Produkten; Mitgliedschaft bei einer
Konsumgenossenschaft; Zugang zu verbilligten Bezugsquellen für bestimmte
Waren; Einstellung zu staatlichen Preiskontrollen; Einstellung zur
Sozialen Marktwirtschaft und zu Gewerkschaften; Arbeitszeitverkürzung;
Arbeitszeit und Überstunden; Berufstätigkeit von Frauen; berufliche
Weiterbildung; Wohnsituation und Mobilität; Urlaub;
Eigentumsverhältnisse; Einstellung zum Sparen, zur Vermögensbildung, zur
gesetzlichen Sozialversicherung und Altersversorgung;
Lebenshaltungskosten; Nebeneinkünfte; erwartete Einkommens- und
Preisentwicklung; Beurteilung der Sicherheit von verschiedenen
Geldanlageformen; Bekanntheitsgrad von Volksaktien.
Demographie: Alter (klassiert); Geschlecht; Familienstand; Konfession;
Berufsausbildung; Beruf; Berufstätigkeit; Einkommen; Haushaltseinkommen;
Haushaltsgröße; Haushaltungsvorstand; Ortsgröße; Bundesland;
Flüchtlingsstatus; Besitz langlebiger Wirtschaftsgüter; Besitz von
Vermögen; Mitgliedschaft.
Interviewerrating: Beurteilung der Wohnausstattung.
GESIS
Consumer Emotional Intelligence: Conceptualization, Measurement, and the Prediction of Consumer Decision Making
In: Journal of consumer research: JCR ; an interdisciplinary journal, Band 35, Heft 1, S. 154-166
ISSN: 1537-5277
Agency Coordination in Consumer Protection
In: 2013 University of Chicago Legal Forum 329
SSRN
Discretionary unplanned buying in consumer society
In: Journal of consumer behaviour, Band 4, Heft 4, S. 268-281
ISSN: 1479-1838
AbstractThis paper addresses a disjunction between consumer behaviour discourse about 'impulse buying' and the reality of shopper behaviour in contemporary marketing and retail environments, by revising the concept of unplanned buying. 'Discretionary unplanned buying' is distinguished from impulse buying and is argued to be part of the core meaning of a 'consumer society'. Consumers buy goods and services with discretionary income intentionally, but without prior planning. It is suggested that such purchases account for a significant portion of the excitement and the 'hedonic' satisfaction that consumers receive from their consumption purchases, both in the present day and historically. Consumer experiences as well as the historical development of retail places and consumer society are considered. Copyright © 2005 John Wiley & Sons, Ltd.
Assessing Complainants' Perception of Consumer Grievance Redressal Mechanism Under Consumer Protection Act
In: NICE Journal of Business; ISSN: 0973-449X; Volume 10, Numbers 1 & 2; January- December 2015
SSRN
Revealed Statistical Consumer Theory
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Working paper
Consumer culture: selected essays
"We live in a society that defines us by what we consume and how. Every day we make purchasing decisions that express our sense of belonging, our commitments to the environment, and our systems of belief. We often choose to buy things, not necessarily because we need them, but because we believe that these things will help us express who we are - in our own eyes and in the eyes of others. Whether we like it or not, consumerism is the prevalent ideology of our time. Led by Gjoko Muratovski, Consumer Culture is the ideal starting point for an investigation into the social construction of the global economy."--Publisher's website
Adminization: Gatekeeping Consumer Contracts
In: 71 Vanderbilt Law Review 121, 2018
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Consumer Citizenship in Postnational Constellations?
It is perhaps a truism to note that 'the consumer' is but a role that is played by human subjects. This insight leaves us, as lawyers, with one vital question: how can or does the legal system meaningfully rationalise its encounters with the consumer? Can it, and if so to what way, shape the act of consumption? Can it even ensure that the 'fact' of consumption translates into 'good' normative institutions. In a summarizing account of legal encounters with the consumer since the era of laissez-faire liberalism we seek to show that this potential does exist within the constitutional state. However, as markets, political systems and consumers have broken free from national communities we need to ask: will the achievements of constitutional democracies survive Europeanisation and Gliobalisation? In our assessment of current trends in the EU we diagnose a seemingly paradoxical alliance between a new orthodoxy of neo-liberalism within market relations and a de-legalisation of regulatory policies. At international level, our analysis is restricted to a single case (namely, the recent report of a WTO Panel on the controversy over Genetically Modified Organisms (GMOs). It has become increasingly clear that the notion of a international consumer interest has been reduced to one of health and safety that is identified and secured with simple recourse to 'scientific expertise'. 'Sound science' has become transnationally binding yardstick that both orients and limits consumer policy. The vision of a 'consumer citizen', who would actively participate in the transformation of consumption into a normative 'good', has become a matter of utopian history.
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