Internet Voting One small click for the elector, One giant leap for the electoral process
In: http://hdl.handle.net/1885/14973
The use of the Internet in everyday life has transformed the nature of service provision in Australia. Increasingly, web-based interaction is used to deliver information and perform transactional functions with citizens. It is within this context that the debate for using the Internet to facilitate political elections has emerged. Some observers of the electoral process in Australia have called for Internet voting to be adopted so as to improve the accessibility and efficiency of the voting process. Others have argued against online voting as it is a difficult system to implement in a safe, secure and transparent way. These arguments continue to be waged in policy arenas as electoral stakeholders attempt to balance demands for voter-centric services with the democratic principles that underpin the electoral system. Notably absent in the policy discussions on Internet voting has been the views of the Australian public. This is problematic to the electoral process as the public is also a stakeholder to the , and their satisfaction with elections is an important and necessary mechanism for producing government accountability and responsiveness. As such, this report examines the public's perception of Internet voting through the frames of convenience, trust and secrecy. Drawing information from the experience the Australian public has had with Internet voting and other evoting systems, and triangulating data from citizen experiences with comparable online transactional services, several conclusions can be made about the support that exists for online voting, and the likelihood of the public use an Internet-based electoral system. A Technology Acceptance Model was drawn upon to assess the extent to which the public perceives Internet voting as convenient. It was found that the convenience of Internet voting polarises the Australian public. While over 50% believe that the ability to vote online would make the electoral process easier, a sizeable proportion of the population (28%) think that using the Internet to facilitate elections would make voting more difficult. Through examining contextual factors that influence the decisions and actions of voters in the electoral process, the report reasons that older Australians (those aged over 65) would be the least likely to perceive Internet voting as convenient, and therefore use the service. Meanwhile, persons under 45 would be more willing to use the technology. In particular, citizens aged 24-35 perceive Internet based services, like online voting, as most easy to use. Public trust of an Internet-based electoral system was adjudicated on two fronts. Firstly, whether the public trusted the reliability of the Internet to deliver services. And secondly, whether they trust the Australian Electoral Commission (AEC) to provide an online voting system. The report found that Australian citizens typically perceive online transactional services as reliable, even in the face of known technical complications. As well, the public has a high degree of confidence in the AEC to deliver fair and reliable electoral services. Based on these two pieces of knowledge, it is likely that the Australian public would trust, and therefore use an Internet voting system that was administered by the AEC. The report also considered the public's value of secrecy in the voting process and if Australians believe it is the job of public administrators to manage the right to secrecy when casting a ballot. It was found that a strong democratic ethic exists in Australian society, and that citizens are in favour of maintaining the principle of a secret ballot. However, many Australians do not believe electoral management bodies need to administer this standard, and are increasingly turning to alternative forms of voting, such as postal voting, which places the onus of ensuring secrecy on the voter. As such, it is likely that a number of Australians would positively receive an Internet voting system that provides a convenient alternative to paper-based voting, and allows citizens to take responsibility for the secrecy of their own vote. The generally positive perceptions citizens hold in the areas of convenience, trust and secrecy, suggest that a significant proportion of public would be likely to use an Internet voting system at federal elections. With this conclusion in mind, and with knowledge of the AEC's role to provide elector-centric services, the report recommends that further research be conducted which directly consults the public on the subject of Internet voting, and that a trial process of Internet voting should be undertaken that gradually increases the dimensions of the voters and the stakes of the votes for the public.