Suchergebnisse

PurposeThe purpose of this study is to examine the influence of product innovation novelty on the relationship between customer involvement and new product development (NPD) cost performance.Design/methodology/approachThe authors use organizational information processing theory and adopt hierarchical regression and slope difference test to assess the relationships between constructs and test the hypotheses.FindingsThe authors evaluate the concept of product innovation novelty from the perspectives of suppliers and customers and infer that these two types of product innovation novelty exert a moderate effect on the relationship between customer involvement and NPD cost performance. First, product innovation novelty for customers strengthens the positive effects of customer involvement on the NPD cost performance. Second, product innovation novelty for suppliers weakens the positive impact of customer involvement on the NPD cost performance. The authors also find that the interaction between product innovation novelty for suppliers and product innovation novelty for customers weakens the positive impact of customer involvement on NPD cost performance.Originality/valueThe findings of this study explain the reasons for the controversies surrounding the impact of customer involvement on cost performance and discuss the role of product innovation novelty in customer involvement in NPD process. The results of this study can be used to establish whether customer involvement improves or weakens NPD cost performance and identify the role of product innovation novelty in NPD. The conclusions derived from this study can provide theoretical knowledge and managerial insights for both academicians and corporate professionals.

Purpose
The purpose of this paper is to investigate the impact of corporate social responsibility (CSR) on the performance of service innovation (PSI), and the mediating effect of knowledge acquisition.


Design/methodology/approach
Drawing on social exchange and knowledge management theories, this paper establishes a relevant conceptual model and adopts a hierarchical regression analysis to examine the model with a data set of 298 firms from China.


Findings
CSR positively affects the PSI; however, the effects vary when firms take responsibility for different stakeholders. CSR for the same group of stakeholders influences differently the short-term financial and long-term non-financial PSI, whereas knowledge acquisition mediates the impact of employee and customer CSR on PSI, but not the impact of community CSR on PSI.


Practical implications
Managers could improve the PSI of the firm by strategically assuming CSR and by managing corporate knowledge acquisition activities.


Originality/value
This study contributes to the service innovation literature by identifying the influence of particular types of CSR on PSI, and by highlighting the influencing mechanism of knowledge acquisition. It extends scholarly understanding of the antecedents of PSI as well as the business returns to CSR.

High volumes of tourists often pose a threat to tourism and decrease the quality of life for local residents, particularly in attractive urban tourism places. Yet, to date only a few solution-oriented studies have attempted to alleviate the overtourism problems and to improve the resident-tourist relationship. This study aims to present potential solutions, based on data analytics. Combining venue-referenced social media data with topic modelling from a case study in Paris, this research reveals both similarities and differences in the temporal and spatial activity patterns of tourists and residents. Results offer strategic support to tourism planners on how to manage over-crowded urban tourism hotspots, which consequently facilitate the improvement of the resident-tourist relationship and improve destination attractiveness in the long run. Results further indicate that the exchange of social media-based information for residents and tourists are part of the practice-based solution for better sustainable tourism planning.