People Skills
Intro -- Contents -- List of figures -- Preface to the 25th anniversary edition -- Acknowledgements -- About the author -- Introduction -- part I Personal effectiveness -- Introduction to Part I -- Chapter 1 Self-awareness -- Introduction -- The need for self-awareness -- How we affect others -- Listening -- Practice focus 1.1 -- Barriers -- Bullying -- Anger -- Mixed messages -- How others affect us -- Transference -- Triggers -- Blind spots -- Fear -- Own needs -- Practice focus 1.2 -- Conclusion -- Exercise 1 -- Developing self-awareness -- Questions -- Build your knowledge, practise your skills -- Chapter 2 Time management -- Introduction -- What is time management? -- How time management works -- Organizing your time -- Invest time to save time -- Practice focus 2.1 -- Set priorities -- Keep a clear focus -- Avoid waste -- Use of diary -- The three-minute rule -- Working together -- Managing energy levels -- Timing -- The best person for the job -- Practice focus 2.2 -- The worst-first rule -- Take a break -- The expanding workload -- Be positive -- Working together -- Conclusion -- Exercise 2 -- Questions -- Build your knowledge, practise your skills -- Chapter 3 Stress management -- Introduction -- Pressure and stress -- The effects of stress -- Practice focus 3.1 -- Understanding your own potential for stress -- Skills and strategies -- Practice focus 3.2 -- Conclusion -- Exercise 3 -- Stress, coping and support -- Questions -- Build your knowledge, practise your skills -- Chapter 4 Information management -- Introduction -- Receiving information -- Correspondence -- Forms -- Reports -- Telephone calls -- Emails -- Practice focus 4.1 -- Trade journals and newsletters -- Circulars and discussion papers -- Information storage, retrieval and disposal -- Storage and retrieval -- Practice focus 4.2 -- Disposal.