Suchergebnisse

AbstractOver the past millennium, Confucian culture has prevailed in China as a typical informal institution, especially its emphasis on human feelings and interpersonal connections (guanxi) that coincides with the incentives for corruption. In this paper, we test the hypothesis that Confucian culture can generate positive effects on the formation of bureaucratic corruption in China. Using the variation in the number of jinshi across Chinese cities as a proxy for the degree of Confucian culture, and using the number of bribery recipients to measure corruption, we find that regions with more jinshi are associated with more bribe recipients. To address the endogeneity, we employ the Confucian sages in a given city as our instrumental variable. The instrumented results are consistent with our baseline claim. The findings remain robust after using a variety of tests, including using the percentage of bribe recipients instead of the number of bribe recipients, using the number of Confucius temples, Confucian academies and chaste women as alternative Confucian cultural measures, and controlling the impact of the North–South differences. In addition, we find the shock of foreign culture can mitigate the positive effect of Confucian culture on corruption. Finally, mechanism shows that the effect of Confucian culture on corruption can be attributed to the attitudes towards income unfairness, the excessive pursuit of vanity and the emphasis on interpersonal connections.

PurposeThis study explores the factors that characterize the logistics service quality (LSQ) of cross-border e-commerce and identifies the different relationships between these factors with respect to customer satisfaction.Design/methodology/approachThe study applied a two-stage mixed-methods design. The first stage (Stage 1) was a qualitative study of 3,000 reviews from the Amazon China e-commerce platform. The second stage (Stage 2) included a quantitative study that analyzed survey data from 590 Chinese cross-border e-commerce customers using the Kano model.FindingsStage 1 involved developing a conceptual framework for the LSQ of cross-border e-commerce, including six dimensions: timeliness, safety, reliability, economy, personnel contact quality and information quality. In Stage 2, the study found that only reliability and personnel contact quality indicators are linearly related to customer satisfaction. Timeliness and the safety of packaging greatly contribute to customer satisfaction, but do not cause dissatisfaction when unfulfilled. Economics and information quality indicators, and the safety of goods, are basic requirements that tend to provoke customer dissatisfaction when unmet, but do not increase customer satisfaction when they are met.Originality/valueThis study is one of the first to construct a conceptual model of LSQ that applies to cross-border e-commerce and to identify the instrumental nature of various LSQ attributes and their impact on improved customer satisfaction.