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Since the emergence of Public choice theory, New Public Management and Re-inventing government in 1990s, governments around the world are attempting to improve the system of public service delivery. The Information age and its rapid stride in the 2000s facilitated the re-invention of governments and prepare them to serve the needs of a diverse society. The information age has redefined the fundamentals and transformed the institutions and mechanisms of service delivery forever. The vision is the articulation of a desire to transform the way government function and it relates to its constituents. This concern gave rise to the concept of E-Government. It was being felt that E-government can be more productive version of government in general, if it is well implemented and managed. With rapid strides being made in the field of ICT, government all over the world are using digital technologies to re-invent their internal operations and in serving the needs of the diverse society and thereby becoming electronic governments. The idea lies in the successful remodelling of traditional form of 'citizenship' into 'e-citizenship', which redefines the relationship between government and citizens. The world is moving towards Next generation e-government where the citizen is becoming a unique customer. The ICT revolution on the global level affected the developing economy of India and it was being realised that Indian Government machinery cannot isolate itself from the IT revolution and its effect on the public administration systems and the process of delivery of Information and, services. Therefore a large number of initiatives were undertaken by various Governmental levels to usher in this era of e-Government. Sustained efforts have been made at multiple levels to improve the delivery of public services and simplify the process of accessing them. The significance of E-government is being widely recognized as technological advancements facilitate the administrative systems by enabling Administrative Development and Effective service delivery. This paper tends to highlight the initiatives taken by the Governments in India at various levels to modernise their processes and functions for delivery of information and services to the citizens, using the Information and Communication technology [ICT]. It also highlights E-Government uptake in different parts of the world, highlighting its need in India, as in developing countries like India, there is no comprehensive data on actual e-government uptake on a global scale.

International audience ; In the United States, e-government is a complex mix of federal, state, and local governments; technologies; service paradigms; and policies. There is no single approach to e-government, with a range of e-government applications and set of e-government technologies in effect. Agencies and levels of government have different mandates and approaches regarding e-government, leaving users on their own to identify and resolve their e-government needs. Without a bridge between previously mediated interactions, users often make their way to libraries and rely on librarian expertise to fulfill their e-government needs. This paper explores the ability of libraries and government agencies to collaborate effectively in the provision of e-government to residents and communities in this country, presenting findings from a national survey of U.S. public libraries, and interviews and case sites conducted with 15 public libraries in four states.

PurposeThe purpose of this paper (editorial) is to introduce a collection of "best papers," selected from the 11th International Conference on Digital Government Research (dg.o, 2010), that are devoted to the technical, managerial, social and policy challenges and issues of collaborative e‐government. It provides a conceptual model for collaborative e‐government that may be used to explain the motivations and findings behind these studies.Design/methodology/approachThe paper outlines a conceptual model of collaborative e‐government using value‐driven, citizen‐driven, cost‐driven and technology‐driven forces that tie together various e‐government collaboration projects. A brief survey of government collaboration projects is presented and a set of research questions on collaborative e‐government are formulated.FindingsThe conceptual model of e‐government collaboration forces provides a framework that encompasses the research questions, topics and themes addressed in various digital government papers, especially those in this issue.Originality/valueThe paper introduces and summarizes seven research papers relative to the theme of e‐government collaborations, identifying a set of research challenges, opportunities, and unique solutions drawing on past experiences.

It is recognized in international research that the public sector has been transformed into a networked, open and more flexible, informal and interactive governance structure. This is described as a transition from "government to governance". Sweden is one of the international leaders with regards to e-government development. The objective of this thesis is to provide a deeper understanding of how e-government policies are implemented in an e-governance context, through empirical case studies in Sweden. The focus is on the local level. The overall research question is: How is e-government policy put into practice when focusing on the local level? This is reported in four articles. Case study methodology is used as research method, including interviews, focus group interviews, document studies, and some participatory observations. The analysis is partly based on an inductive methodological approach, since this is a new, emerging field of innovative policy and practice. The analysis arrives at three overarching conclusions: (1) In practice, when e-government policy is implemented and translated at the local level, it tends to happen in an e-governance setting conducted by policy entrepreneurs or promoted by entrepreneurial behaviour in public administration. E-government policies are implemented in relation to local cultures, norms and economic structures. (2) Implementation of e-government and e-governance initiatives requires trust in the service provision among public administrators as well as among citizens. Efficiency and citizen-centred approaches in the redesign of information relationships between public administration and citizens to create some sort of added value are crucial. (3) The thesis indicates that there are two main implications of municipal contact centres (CCs): they localize public services and they combine different services into a one-stop practice striving to provide "holistic" services to the individual citizen. However, although the use of ICT is essential for the organisational ...

Since the emergence of Public choice theory, New Public Management and Re-inventing government in 1990s, governments around the world are attempting to improve the system of public service delivery. The Information age and its rapid stride in the 2000s facilitated the re-invention of governments and prepare them to serve the needs of a diverse society. The information age has redefined the fundamentals and transformed the institutions and mechanisms of service delivery forever. The vision is the articulation of a desire to transform the way government function and it relates to its constituents. This concern gave rise to the concept of E-Government. It was being felt that E-government can be more productive version of government in general, if it is well implemented and managed. With rapid strides being made in the field of ICT, government all over the world are using digital technologies to re-invent their internal operations and in serving the needs of the diverse society and thereby becoming electronic governments. The idea lies in the successful remodelling of traditional form of 'citizenship' into 'e-citizenship', which redefines the relationship between government and citizens. The world is moving towards Next generation e-government where the citizen is becoming a unique customer. The ICT revolution on the global level affected the developing economy of India and it was being realised that Indian Government machinery cannot isolate itself from the IT revolution and its effect on the public administration systems and the process of delivery of Information and, services. Therefore a large number of initiatives were undertaken by various Governmental levels to usher in this era of e-Government. Sustained efforts have been made at multiple levels to improve the delivery of public services and simplify the process of accessing them. The significance of E-government is being widely recognized as technological advancements facilitate the administrative systems by enabling Administrative Development and Effective ...

This book traces the development of e-government and its applications across Europe, exploring the effects of information and communication technology (ICTs) upon political action and processes. Explores a range of concepts and topics underpinning e-government in Europe: the degree to which e-government translates into genuine reform of government and public administration the dual role of the EU as both a provider of e-government through its own internal activities and also as a facilitator or aggregator in the way it seeks to engender change and promote its ethos in member states across the EU cyberterrorism and its use both by terrorists and governments to pursue political agendas. Featuring in-depth case studies on the progress of e-government in the UK, France, Germany, Denmark, The Netherlands, Portugal, Greece, Slovenia, Hungary, and Estonia. These case studies address the above issues, whilst at the same time highlighting commonality and diversity in practice and the paradox between top-down strategies and the effort to engage wider civil participation via e-government. e-Government in Europe will be of interest to students and scholars of public policy, politics, media and communication studies, computing and information and communications technologies and European studies.

Part 4: Critical Reflections ; International audience ; The question is whether citizens are sufficiently involved in the development of the facilities used to support e-Government, so they can safeguard the quality of these facilities. It is a relevant issue, as the projects in which these facilities are created often provide insufficient functionality. Based on a sample test, we selected evaluation reports of such projects and studied them based on a perceptual framework. It turns out that e-Government projects have been poorly evaluated and thereby governed. The evaluation governance instruments did not include any participative role of stakeholders. Principles of modern public administration theories are not sufficiently visible within the government in this regard. The quality can be improved substantially by involving representatives of industry and professional organizations, and by introducing co-creation before, during and after completion of projects, as well as during the corresponding evaluations and reflections.