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Our research aimed at assessing the degree of customer satisfaction regarding the quality of organizational communication in the support service units in Romania, from the perspective of the services they have benefited from. Our research was of a quantitative type, through a questionnaire distributed online, to which 315 current and/or former clients of the support services units in Romania replied. In order to establish the representativeness of the research sample, we used the snowball method. The confidence level of the answers was 95% and the MPE was 5.5%. The questionnaire included 21 questions, context in which we formulated one main hypothesis and three working hypotheses. The econometric analysis of the answers was based on the method of comparing the means through the IBM SPSS 20 application, this being supplemented by the ANOVA variance analysis, where the structure of the answers in the questionnaire allowed. In the methodology used, we included the method of analysing multiple answers for structured questions, so as to record more answers from the variants we proposed to the participants in the study. The validation of the research hypotheses revealed that the suspicions of the clients of the support services units in Romania regarding the quality of the provided services are justified, given that the interest of these entities for the loyalty of the beneficiaries of the provided assistance activities is non-existent. The results of the study finally allowed us to formulate proposals for improving the organizational communication within the support units in Romania and, in this way, to also improve both the efficiency of the activity and the loyalty of their customers.

Cities are where the majority of people in the world live. As such, it is critically important to understand cities when seeking to address quality-of-life issues. While the concentration of people in cities presents many complex issues that warrant attention, the focus of this book is on urban communication and human interaction as regulated by municipal governments. Thirteen scholars-whose backgrounds range from community organizing, to law, telecommunication, architecture, city planning, art, policy studies, and urban communication-examine public communication venues and opportunities, all of which are impacted by municipal regulation. 0Whether it is the selective funding of public art, the establishment of architectural standards for public buildings, the regulation of signage, public assembly, food trucks, or telecommunication access, the authors in 'Urban Communication Regulation: Communication Freedoms and Limits' contend that urban policy and regulation shape communication in cities. Through zoning, funding, "private law," and a host of other means, the regulation of communication has significant impacts on the quality of life for those who live in cities. The essays in this volume focus on many of these impacts, and suggest both why and how municipal regulation can improve the quality of urban communication

Cover title. ; Includes bibliographical references (pages 45-46). ; Mode of access: Internet.

Both the news media and citizens have been blamed for citizens' lack of political sophistication. Citizens' information source choices can certainly contribute to suboptimal results of opinion formation when citizens' media menus feature few, redundant, or poor-quality outlets. How strongly news consumers' choices affect the quality of information they receive has rarely been investigated, however. The study uses a novel method investigating how content-as-sent translates into content-as-received that is applicable to high-choice information environments. It explores quality-as-sent and quality-as-received in a content analysis that is combined with survey data on news use. This study focuses on "selection quality" measured in terms of scope and balance of subtopic units, information units, and protagonist statements sent/received. Regarding quality-as-sent, the scope of news proves to be lowest in TV news and substantially greater for online news and newspapers; imbalance of coverage varies only moderately between outlets. As for quality-as-received, the scope citizens received was only a small fraction of what the news outlets provided in combination or what the highest-quality news outlet provided, but was close to what one average news outlet provided. There was substantial stratification in the extent to which news coverage quality materializes at the recipient level. Scope-as-received grew mainly with using more news, relatively independent of which specific news outlets were used. Imbalance-as-received, however, was a function of the use of specific outlet types and specific outlets rather than the general extent of news use. Using additional news media improved the quality-as-received, invalidating the notion that different news outlets merely provide "more of the same".

Ziel dieser Arbeit war es, anhand des Führungsverhaltens den Zusammenhang und die Überlappung zur organisationalen Kommunikation als Qualitätsmerkmal der Interaktion zu betrachten und zur Klärung der differentiellen und inkrementellen Vorhersage für gemeinsame Erfolgsvariablen wie affektives Commitment, Arbeitszufriedenheit und Stresserleben der Führungs- und Kommunikationsmessung beizutragen. Die Daten wurden in drei Studien quantitativ mit Hilfe von Fragebögen erhoben. Um die Vergleichbarkeit der Ergebnisse zu gewährleisten und allgemeingültige Aussagen treffen zu können, wurden alle drei Erhebungen an Verwaltungsorganisationen durchgeführt. In Studie 1 wurden zwei Führungsmessinstrumente verwendet, die auf unterschiedlichen Führungssätzen beruhen. In Studie 2 wurde das transformationale Führungsverhalten mittels zweier verschiedener Instrumente erfasst und in Studie 3 wurden neben der transformationalen Führung die Konflikt- und Kommunikationsfähigkeit der Führungskräfte erhoben. Inhalt aller drei Studien war die Qualität der organisationsinternen Kommunikation; die Erfolgskriterien waren Bestandteil der ersten beiden Untersuchungen. Die Ergebnisse verdeutlichen die redundanten Inhalte der Konstrukte Führung und Kommunikation und die damit verbundenen Schwierigkeiten der diskriminanten Validität der Instrumente, wenn Zufriedenheit mit der Vorgesetzten- Mitarbeiter-Kommunikation und das Führungsverhalten mit verschiedenen Instrumenten erhoben werden. Messtheoretisch führt die Verwendung beider Instrumente zu keinem zusätzlichen Gewinn. Bezogen auf die differentielle und die inkrementelle Validität lässt sich festhalten, dass die gemeinsame Erfassung des Führungsverhaltens, der wahrgenommene Informationsmangel und die horizontale Kommunikation einen Zugewinn für die Vorhersage der Erfolgskriterien affektives Commitment, Arbeitszufriedenheit und Stresserleben erbringt. Der stärkste Effekt findet sich für die Arbeitszufriedenheit. Die Informationspolitik, die sich im wahrgenommenen Informationsmangel äußert und ...

The concept of smart cities points out the future cities, which will incorporate IoT and digitalization for facilitating the communication among people, their devices, government services, and various facilities that can provide enough services for the enormous population in the future cities. To achieve the goal of having the ideal smart cities, it is necessary to go digital and plan for having virtual imagination for every component in the cities, including the construction facilities. BIM method as a means of having a virtual vision of each element of the construction project glows in mind as one sort of assistance to reach this target. This thesis investigates the impact of BIM on the quality of communication in the future smart cities based on the literature review of the three smartest cities including Singapore, London, and Manchester.:Table of Contents List of Figures IV List of Tables V List of Abbreviations VI 1 Introduction 1 1.1 Problem Statement 1 1.2 Aim of the Study 3 1.3 Research Question 4 1.4 Methodology 4 1.5 Structure of Work 5 2 Research Methodology 6 2.1 Introduction 6 2.2 Overview of Common Research Methods 6 2.2.1 Inductive Method 6 2.2.2 Deductive Method 7 2.2.3 Inductive vs. Deductive Method 8 2.2.4 Quantitative Research 8 2.2.5 Qualitative Research 9 2.2.6 Tools for Data Collection 10 2.3 Research Scheme of This Thesis 16 3 Literature Review and Historical Background 19 3.1 Introduction to BIM 19 3.2 BIM Definition 20 3.2.1 National Institute of Building Sciences (NIBS) 20 3.2.2 Autodesk 22 3.2.3 Associated General Contractors of America (AGC) 22 3.3 BIM Levels 24 3.4 Application of BIM 25 3.4.1 Advantages of BIM 27 3.4.2 Disadvantages of BIM 29 3.5 History of employing BIM in construction projects 30 3.5.1 Before the year 2000 30 3.5.2 After the year 2000 31 3.6 Communication in construction projects 32 3.6.1 Communication, Combination of Factors 32 3.6.2 Communication Disorders in Construction Projects 33 3.7 BIM and Project Management 35 3.7.1 BIM vs. PMBOK 36 3.8 Smart Cities 36 3.8.1 Communication in smart city projects 37 3.8.2 Project Management in Smart Cities 39 3.9 Literature Review or Relevant previous studies 40 4 Case- Study 44 4.1 Singapore 44 4.1.1 BIM Use in Singapore 45 4.1.2 ITS Projects in Singapore 49 4.1.3 Intelligent Productivity and Safety System (IPASS) 50 4.1.4 Addressing Communication Challenges by BIM in the projects in Singapore 50 4.2 London, United Kingdom (UK) 52 4.2.1 Smart Projects in London (UK) 53 4.2.2 BIM Use in UK 55 4.2.3 Addressing Communication Challenges by BIM in the projects in UK 56 5 Conclusion 61 5.1 Summary of results 61 5.1.1 Findings of the Questions 62 5.2 Further Research Recommendation 63 Bibliography VIII

AbstractWhile science communication is increasingly being discussed as a third mission alongside research and teaching, there is little research on how universities and research organizations deal with issues regarding the quality of science communication. This article examines, from an organizational perspective, which new forms of quality assurance processes scientific organizations in Germany apply when addressing quality risks for science communication such as exaggeration in press releases or in the online communication of individual faculty members. Six focus group discussions were conducted with 22 participants (rectors or presidents of universities, heads of communication, ombudsmen, and high-impact researchers). Based on the results, proposals were developed to extend central as well as decentral organizational structures to assure good scientific communication practice. Their possible implementation was discussed in a workshop with representatives of all abovementioned groups. In conclusion, recommendations for future institutional policy are presented.

This thesis focuses on the question of the information transmitted to consumers by the markets and Non Governmental Organizations (NGOs) on the environmental quality of products. This work takes place in a context where, on one hand, consumers' awareness increase concerning this dimension, and on the other hand, firms increasingly display a social or environmental responsibility whose reality is often contested. The first paper investigates the role of price as a possible substitute channel of communication. The purpose is to examine how a green firm competing against a brown firm can solve the asymmetric information issue. For this purpose, we develop a simple vertically differentiated duopoly model where firms can signal their quality through prices. To represent an increasing pressure of the competition on the low-quality segment, we make the hypothesis that the brown good is sold at the marginal cost. The result is extreme: there do not exist any situations where the green firm can solve the asymmetric information issue. The second paper takes into account the informative role of NGOs concerning the type of firms. We are interested in how their informational behavior impacts the signaling strategy of firms. The interaction between the price signaling strategy of the firm and the information released by the NGO yield fruitful results concerning the path of green information.When consumers cannot verify corporate social goodwill, firms may be reluctant to uphold a pledge of social goodwill. We show how imperfect monitoring can mitigate this moral hazard problem. We augment the standard model of price signaling by allowing consumers to use the results of independent monitoring as a complementary source of information. Monitoring corrects for consumers' arbitrary beliefs. Before sending a price signal to consumers, firms pledge or not to invest in social goodwill.With no monitoring, firms do not abide by their pledges of social goodwill when they fail to send a credible signal via price.With monitoring, there ...