Suchergebnisse

Purpose
Prior studies have not yet made sufficient effort to examine the relationship between corporate social responsibility (CSR) and customer citizenship behavior (CCB) in the hospitality context. The purpose of this study is to explore the role of CSR in fostering CCB in the hospitality context, as well as the mechanisms underlying the relationship.


Design/methodology/approach
This study obtained its empirical evidence from 422 hotel customers in North Cyprus and applied a structural equation modeling analysis.


Findings
The findings reveal that CSR significantly contributes to customer help, customer feedback and customer tolerance. Surprisingly, the results do not support the existence of a significant relationship between CSR and customer advocacy. Evidence indicates that perceived service quality plays a partial mediating role.


Practical implications
This study has shown that customers are rewarding firms involved in CSR initiatives in the form of CCB – directly and indirectly – through perceived service quality. This finding can advance managers' understanding, enabling them to better manage their CSR initiatives to achieve the most effective outcomes.


Originality/value
The study advances a convergence between the research streams of CSR and CCB, which has been under-explored in the tourism context. The study also extends the CSR and customer citizenship literature through a novel mediation mechanism of perceived service quality.

The task of this paper is to trace the academic discourse on corporate social responsibility (CSR) by discussing how CSR approaches and models relate profit goals and social goals of the corporation. I show that CSR approaches that dominate the academic discourse either instrumentalize the social, idealize the corporate, or separate the corporate from the social. Based on a critical political economy perspective I argue that it is necessary to consider mutual interrelations between profit goals and social goals. This perspective reveals an antagonism between the corporate and the social that points to the impossibility of CSR. Critical CSR research thus far has failed to draw the necessary conclusions from its own analysis: despite acknowledging the structural flaws of the concept of CSR, critics have hardly made any attempts to overcome it. I argue that despite its ideological character CSR contains a rational element. Realizing this rational kernel however requires going beyond CSR. I therefore suggest a new concept that turns CSR off its head and places it upon its feet.

The Impact of covid-19 faced by whole world. The economic growth of all the countries is going down because of covid-19. In India, the covid-19 affected all the sectors but it mostly affected business sector. Social media is used in business sector, but during covid-19 pandemic situation social media is widely used in business sector for work effectively. The purpose of study is to determine the impact of social media on startup and growing business. The researcher wish to investigate how social Media influence on the growth of business and also to analyze which social media tools and application are used for effective work of business. Experiment were done on research data collected from the internet, Journal, Articles and personal prior knowledge. The result showed business sector are work or run effectively during pandemic situation. Most of business are used social media platform for example- Facebook, twitter, Instagram LinkedIn etc. Business sector are use social media platform for improving business both in quality and quantity. So, we conclude that, Business sector widely used social Media platform for effective and continuous work. This study is significant for Business Entrepreneur, Society, stakeholders, Government people and competitors.

AbstractA great number of studies have been conducted to examine the direct impact of corporate social responsibility on firm's financial performance, but this direct relationship seems to be spurious and imprecise. Therefore, the main purpose of this study is to investigate the intervening role of corporate image and customer satisfaction on the relationship between corporate social responsibility and financial performance. Data is collected from 229 companies listed on Pakistan stock exchange using simple random sampling technique. Structural equation modelling has been used for the measurement model and for hypotheses testing. Results indicate that corporate image and customer satisfaction partially mediate the association between corporate social responsibility and financial performance. The study concludes that corporate social responsibility significantly affects the firm's financial performance by developing a positive image among the stakeholders and decreasing overall costs. This study will help management of organizations to realize the importance of corporate social responsibility.

Investors use social media in order to access and exchange information regarding recent events in the business and financial domain. Social media support investors to reduce uncertainty about the implications and the evaluation of such business events. Companies benefit from these event-related activities in social media, for instance with regard to business intelligence purposes. Therefore, it is important for companies to understand why some business events attract more activity in social media than others as well as when investors make use of different types of social media to exchange i...

AbstractCorporate Social Responsibility (CSR) is social responsibility on the community and environment out responsibility economical. Globally understanding of CSR formulated through ISO 26000 cover 7 the main issues, one of the point related to the issues employment in the implementation of the social responsibility. This not yet accommodated in UUTK, which the contents substance the act of has not managed about the fulfillment of labor rights that uses the application of social responsibility. Based on the Regulation the Government Number 47 years 2012 about Social Responsibility Environment Company, determine that "obligation CSR as carried out at inside and outside the company". Phrases "at inside in the the company" can be seen as the parties has an interest in the company, one of them is the workers/labor. Therefore to realize prosperous labors, besides the fulfillment of rights has been agreed upon in a work with, the company also has an obligation to implement CSR for labors. As guarantees laws against the labor rights. Keywords: Urgent, Corporate Social Responsibility, Labor Rights AbstrakCorporate Social Responsibility (CSR) adalah tanggung jawab sosial terhadap masyarakat dan lingkungan di luar tanggung jawab ekonomis. Secara global pemahaman mengenai CSR dirumuskan melalui ISO 26000 yang mencakup 7 isu pokok, salah satu poinnya menyangkut masalah ketenagakerjaan dalam penerapan social responsibility. Hal ini belum terakomodasi di dalam UUTK maupun UUPT, yang isi substansi undang-undang ini belum mengatur mengenai pemenuhan hak-hak pekerja yang menggunakan penerapan social responsibility. Berdasarkan Peraturan Pemerintah Nomor 47 Tahun 2012 tentang Tanggung Jawab Sosial Lingkungan Perusahaan, menentukan bahwa "Kewajiban CSR sebagaimana dilaksanakan baik di dalam maupun di luar lingkungan Perseroan". Frasa "di dalam lingkungan Perseroan" dapat dimaknai sebagai para pihak yang memiliki kepentingan di perusahaan, salah satunya yaitu para tenaga kerja. Maka dari itu untuk mewujudkan kesejahteraan tenaga kerja, selain pemenuhan hak-hak yang telah disepakati di dalam perjanjian kerja bersama, perusahaan juga memiliki kewajiban untuk melaksanakan CSR bagi tenaga kerja. Sebagai bentuk jaminan hukum terhadap hak-hak tenaga kerja. Kata Kunci: Urgensi, Corporate Social Responsibility, Hak-Hak Tenaga Kerja

Regulation comparison between Corporate Social and Environmental Responsibility (CSER) in Indonesia and Corporate Social Responsibility in Taiwan, aiming to compare the regulation of CSR in Taiwan and CSER in Indonesia. This Comparison carried out using the normative research method, which analyzed descriptively illustrating that regulation CSER at Art 74 Indonesian Law No. 40 of 2007 on Limited Company in conjuction with Government regulation Number 47 of 2012 on Social and Environmental Responsibility of limited company compared with Corporate Social Responsibility Regulation in Taiwan as required by the Taiwan Stock Exchange Corporation (TWSE) and GreTai Securities Market (GTSM)

This paper investigates the link between long-run corporate financial performance, corporate social responsibility, and customer satisfaction. Using annual financial data, customer satisfaction index, and the Dow Jones Sustainability Index, the paper seeks to establish whether it pays organizations to use ethical methods in striving to be sustainable. Data used for this research cover the period 2001 to 2008. We used dynamic panel data linear regression models to analyze the effect of customer satisfaction and social responsibility on short-run and long-run financial performance. It was found that it may benefit organizations to use ethical methods in pursuing sustainability. since organizations who invest time, money, and effort in corporate social responsibility activities, their good reputations and satisfied customers yield long-term cash flow growth.Keywords: corporate customer satisfaction, Corporate Social Responsibility, corporate financial performanceDisciplinesL business studies, international studies, ethics, finance studies