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The article develops and tests a comprehensive background explaining the decision to measure public service performance by conducting citizen surveys. Citizen surveys frequently measure service use in terms of quality or satisfaction. However, little attention has been paid to the relationship between public service use/ satisfaction and service space in geographic-urban and social dimensions. Using data from Lithuanian cities Vilnius, Kaunas and Klaipeda we examine relationship between city space factors and perceived public service performance for provision on the basic urban service.

The article develops and tests a comprehensive background explaining the decision to measure public service performance by conducting citizen surveys. Citizen surveys frequently measure service use in terms of quality or satisfaction. However, little attention has been paid to the relationship between public service use/ satisfaction and service space in geographic-urban and social dimensions. Using data from Lithuanian cities Vilnius, Kaunas and Klaipeda we examine relationship between city space factors and perceived public service performance for provision on the basic urban service.

In this article, we argue that policy punctuations differ from each other in ways that reflect distinct types of political change. We identify three main kinds. The first are procedural changes that have unique unrelated policies within the same issue area. Within the remaining large policy changes, high‐salience punctuations are associated with increased attention in the media, whereas low‐salience punctuations do not attract such scrutiny. The analysis applies the typology to data from the UK Policy Agendas Project, identifying punctuations from the content of Acts of the UK Parliament between 1911 and 2008. Using evidence from the historical record and the data series, the analysis places each observation within the typology. We claim that the typology has a more general application and could be replicated in other jurisdictions and time periods. We conclude that attention to the historical record and qualitative studies of punctuations can complement and inform the analysis of aggregate data series.

In recent years, Mississippi has temporarily suspended civil service protections for employees in some departments, reorganized those departments, and then reinstated civil service protection in those departments. State HR directors are surveyed to seek their opinions about at-will employment. Five survey items focus on the respondents' opinions concerning at-will employment as a managerial instrument; the responses are discussed and analyzed. We find that HR directors from smaller agencies and HR directors who trust political officials find utility in at-will employment as a managerial tool. We also find that female HR directors and HR directors with private sector experience disagree with the at-will employment in the public sector as a managerial tool.