Suchergebnisse

This study aims to test the role of relationship marketing on customer loyalty. The research used a quantitative approach with the survey method. The population of the research is all customers of BRI Bank in Kendari City Indonesia, where the respondent in this research is 77 customer. The cross-sectional data were collected to measure each variable research. Analysis research used Partial Least Squared (PLS) to test the role of each relationship marketing variable in building customer loyalty. The results explained that;(a) communication has a significant role on trust; (b) handling problem has a non-significant role on trust; (c) communication has a significant role on commitment; (d) handling problem has a non-significant role to commitment; (e)trust has a significant role on commitment; (f) communication has a non-significant role on loyalty; (g) handling problem has a non-significant role on loyalty; (h)trust has a significant role to customer loyalty; and (i) commitment has a significant role on loyalty. This study also found that the problem handling variable has no role in building customer loyalty. This study concludes that the BRI Bank is still not good at handling problems with its customers and the variables of trust and commitment play a significant role in mediating the role of communication in building customer loyalty.

This paper deals with various questions related to functionality and providing banking services in the European union on the Internet. Due to the fact that we live in the information technologies era, the Internet become a new space for doing economic and business activities in all areas, and especially important in banking. Accepting the busy tempo of life, in the past several years electronic banking has become necessity and a must for most users of banking services. On a sample of 300 web sites of the banks operating in European Union (EU) we conduct the research on the functionality of e-banking services offered through banks web sites with the key objective to reveal to what extent the information technologies are used in their business operations. Characteristics of EU banks websites will be examined and compared to the basic groups of business activities on the web. Also some recommendations for the successful bank web sites will be provided.

Wie Sie erfolgreich im Sportmarketing agieren, erfahren Sie in diesem Standardwerk von Gerd Nufer und André Bühler, das bereits in der 3. Auflage erscheint. Renommierte Experten aus dem Sportbusiness erläutern Ihnen fundiert und praxisnah die erforderlichen fachlichen Grundlagen der Sportvermarktung, die beiden Perspektiven Marketing von Sport und Marketing mit Sport , aktuelle Trends und Entwicklungen sowie den Stand und die Zukunftsaussichten des Sportmarketing in Europa: Umfassendes Know-how, um im modernen Sportmarketing die Konkurrenz auf die Plätze zu verweisen; mit vielen Beispielen und Fallstudien ideal für Studium und Praxis

Wie Sie erfolgreich im Sportmarketing agieren, erfahren Sie in diesem Standardwerk von Gerd Nufer und André Bühler, das bereits in der 3. Auflage erscheint. Renommierte Experten aus dem Sportbusiness erläutern Ihnen fundiert und praxisnah die erforderlichen fachlichen Grundlagen der Sportvermarktung, die beiden Perspektiven Marketing von Sport und Marketing mit Sport , aktuelle Trends und Entwicklungen sowie den Stand und die Zukunftsaussichten des Sportmarketing in Europa: Umfassendes Know-how, um im modernen Sportmarketing die Konkurrenz auf die Plätze zu verweisen; mit vielen Beispielen und Fallstudien ideal für Studium und Praxis

1 Outline -- 2 Bank Management and Steering -- 3 Banks in their Regulatory and Economic Environment -- 4 Risk Modeling and Capital - Credit Risk (Loans) -- 5 Risk Modeling and Capital - Counterparty Credit Risk (EPE) -- 6 Risk Modeling and Capital - Credit Risk (Securitizations) -- 7 Risk Modeling and Capital - Market Risk -- 8 Risk Modeling and Capital - Operational Risk -- 9 Risk Modeling - Asset Liability Management (ALM).

Textliche und tabellarische Darstellung folgender Aspekte der thailändischen Reispreispolitik: Reispreis und Weltmarkt, Besteuerung, Steuerreform, Subventionsprogramme, Reismarkt, Reisproduktion, Dünger, Armutsbekämpfung. (DÜI-Mül)