Suchergebnisse

Pemberian pelayanan publik oleh aparatur pemerintah kepada masyarakat merupakan implikasi dari fungsi aparat Negara sebagai pelayan masyarakat sehingga kedudukan aparatur pemerintah dalam pelayanan umum sangat strategis karena akan menentukan sejauhmana pemerintah mampu memberikan pelayanan yang sebaik-baiknya bagi masyarakat. Untuk itu perlu diketahui apa saja faktor yang berpengaruh terhadap kepuasan penggunan layanan publik. Faktor Tangibles, Reliabilitys, Responsiveness, Assurance, dan Empathy sangat mempengaruhi Kepuasan Mahasiswa. Penelitian ini bertujuan untuk mengetahui pengaruh Tangibles, Reliabilitys, Responsiveness, Assurance, dan Empathy Terhadap Kepuasan Mahasiswa pada Politeknik Negeri Balikpapan, baik secarah simultan ataupun secarah Parsial. Sampel penelitian sebanyak 218 responden. Metode penelitian menggunakan teknik analisis data adalah regresi linear berganda. Hasil penelitian ini menunjukkan bahwa secara simultan Tangibles, Reliability, Responsiveness, Assurance, Empathy berpengaruh signifikan terhadap kepuasan Mahasiswa dan secara parsial terdapat 3 (tiga) variabel yang berpengaruh yaitu Tangibles , Reliability dan Empathy.Kata kunci : Tangibles, Reliabilitys, Responsiveness, Assurance, Empathy dan Kepuasan Mahasiswa.ANALYSIS OF FACTORS AFFECTING STUDENT SATISFACTION WITHSERVICES AT THE BALIKPAPAN STATE POLYTECHNIC INTEGRATEDSERVICE UNITThe public service provision given by government officials to the community is an implication of the function of the state apparatus as public servants so that the position of government officials in public services becomes very strategic because it will determine the extent to which the government is able to provide the best service for the community. Based on this reason, it is necessary to know what factors influence the satisfaction of using public services. Tangibles, Reliability, Responsiveness, Assurance, and Empathy factors greatly affect students satisfaction. The research's aim is to determine the effect of Tangibles, Reliability, Responsiveness, Assurance, and Company Empathy on Student Satisfaction at the Balikpapan State Polytechnic, either simultaneously or partially. The research samples were 218 respondents. The research method for data analysis technique is multiple linear regression. The result shows that simultaneously Tangibles, Reliability, Responsiveness, Assurance, Empathy have a significant effect on student satisfaction and partially. There are 3 (three) influential variabels, namely Tangibles, Reliability and Empathy.Keywords : Tangibles, Reliability, Responsiveness, Assurance, Empathy and student satisfaction.

1 sheet ([1] p.) ; Place of publication suggested by Wing. ; Date of publication from colophon. ; Reproduction of original in: Newberry Library, Chicago, Illinois.

Address before the Royal institute of international affairs, London, Jan. 11, 1955.

Address before the Royal institute of international affairs, London, July 17, 1953.

This volume includes contributions of scholars from various fields - the social sciences, journalism, the humanities and the arts - whose work offers insightful and innovative ways to understand the devastating and unprecedented forms of violence currently experienced in Latin America. As an interdisciplinary endeavor, it offers an array of perspectives that contribute to ongoing debates in the study of violence in the region.

FONTES 46 (Ammanati), FONTES 48 (Cirni), and FONTES 49 (Martellini) have each treated the written testimonies that document a civic festival important for the emergence and evolution of the political iconography of the Medici principate, established in 1537, an event in which architecture and images played a central rôle. This event was the triumphal entry of Cosimo de' Medici and his family into Siena following the conclusion of the War of Siena, in 1559, and the subsequent annexation of Siena to Cosimo's territories, laying the basis for a Tuscan State. The entry itself took place on 28 October 1560, and it was the first stop on a journey undertaken by a large part of the ducal court which led the entourage to Rome, where the Duke and his company arrived on 6 November 1560 for an extended stay. The victory over Siena represented the first and the essential consolidation of Cosimo's territorial and dynastic ambitions, and the entry was intended to enforce the submission that followed victory and the conciliation that healed defeat, both accompanied by the celebration of a new power status enjoyed by the expanded Medici state and by the assertion of claims to a regal rank. It was the advancement of these aims that led the Duke, his family, and his court to continue on to the Rome of Pope Pius IV. If one attempts to discover and visualise the images of power that accompanied this event, it is to the extensive written sources that one must turn. The subject of FONTES 50 is the last of the known written documents that describe the entry into Siena. It is a somewhat summary description of the entry which focuses on its programmatic elements (inventions and inscriptions). It is found among the papers of Vincenzo Borghini in the Biblioteca Nazionale Centrale di Firenze (BNCF). Vincenzo Borghini (1515-1580) was the friend, confidant, and counselor of Giorgio Vasari, the luogotenente of the Accademia del Disegno, and an important artistic adviser to the Medici. Borghini's description belongs to a manuscript which ...

Address before the Royal institute of international affairs, London, Dec. 6, 1951. Official German translation.