Managers Doing Leadership: The Extra-Ordinarization of the Mundane
In: Human relations: towards the integration of the social sciences, Band 56, Heft 12, S. 1435-1459
ISSN: 1573-9716, 1741-282X
Based on a case study of managers in a large, international knowledge-intensive company this article suggests a rethinking of leadership, taking the mundane, almost trivial, aspects of what managers/leaders actually do seriously. In the study, the managers interviewed emphasized the importance of listening and informal chatting. Managers listening to subordinates are assumed to have various positive effects, e.g. people feel more respected, visible and less anonymous, and included in teamwork. Rather than certain acts being significant in themselves, it is their being done by managers that gives them a special, emotional value beyond their everyday significance. Leadership is conceptualized as the extra-ordinarization of the mundane.