A Public Sector Journey to Operational Excellence: Applying Lean Principles to Public Policy
Cover -- Endorsements -- Half Title -- Title -- Copyright -- Dedication -- Contents -- About the Author -- Introduction -- The Next Frontier for Practitioners: Lean for Social Good -- The Word "Lean" -- What's in This Book -- Case Studies and Profiles of Practitioners -- Overview of Lean and Toyota Kata -- Tour of the Four Sections -- SECTION I THE FOUNDATION OF CONTINUOUS IMPROVEMENT AND OPERATIONAL MATURITY -- 1 Introduction to Lean and Continuous Improvement -- Tracing the Roots of Quality Management -- By Any Other Name -- 2 The Three Stages of Maturity in State Government