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Diversity management has grown out of the need for organizations, agencies, and departments to address a changing workforce and other pervasive social pressures. An army of experts has emerged to meet this growing need, but frequently with questionable results. This paper highlights why diversity training is important and will become even more so, issues related to quality control of providers and services, what may go wrong within the context of providing diversity training programs, and the results in these situations for individuals and organizations.

Advances in health care management : overview / Grant T. Savage, John D. Blair, Myron D. Fottler -- Nurse staffing and nursing performance : a review and synthesis of the relevent literature / Lynn Y. Unruh, Myron D. Fottler -- Population health management in theory and practice / Ann Scheck McAlearney -- Emotions, the neglected side of patient-centered health care management : the case of emergency department patients waiting to see a physician / Laurette Dub(c)Øe, Lefa Teng, Josiah Hawkins, Marilyn Kaplow -- Innovation in medical devices and medical electronics : are European regulations and practices shifting innovation to Europe? / David F. Robinson -- Manager's perceptions of hospital capabilities : a theoretical and empirical study / Adelaide Wilcox King, Carl P. Zeithaml -- Management of academic health centers : the past, present, and future / Sharon Topping, Donna Malvey -- A strategic change/organizational ecology based theory of post-bankruptcy performance in healthcare firms / David D. Dawley, James J. Hoffman, Mark Hoelscher -- From stakeholder management strategies to stakeholder management styles : serendipitous research on organizational configurations / John D. Blair, Starr A. Blair, Myron D. Fottler, Timothy W. Nix, G. Tyge Payne, Grant T. Savage -- The benefits of staffing and paying more : the effects of staffing levels and wage practices for registered nurses on hospital's average lengths of stay / Mark P. Brown, Michael C. Sturman, Marcia J. Simmering -- The impact of workplace empowerment, organizational trust on staff nurses' work satisfaction and organizational commitment / Heather K. Spence Laschinger, Joan Finegan, Judith Shamian -- Managing routine exceptions : a model of nurse problem solving behavior / Anita L. Tucker, Amy C. Edmondson

This book presents a holistic approach showing that enterprise information management (EIM) must be promoted from the top down, in order to ensure that the entire organization is committed to establishing and supporting systems and processes designed to capture, store, analyze, and disseminate information. Three key "pillars" of applications are presented: business intelligence, enterprise content management, and enterprise search. The authors explore EIM from economic and socio-psychological perspectives, considering the "ROI" (return on information) of IT and related technological investments, and the cultural and behavioral aspects through which people and machines interact. Case examples provide a variety of tools for managers to assess and improve the effectiveness of their EIM infrastructure, considering its implications for customer and client relations, process and system improvements, product and service innovations, and financial performance. --

Purpose. To compare changes in medical costs between participants and nonparticipants in five different health and productivity management (HPM) programs. Design. Quasi-experimental pre/post intervention study. Setting. A large financial services corporation. Subjects. A cohort population of employees enrolled in medical plans (n = 49,793). Intervention. A comprehensive HPM program, which addressed health risks, acute and chronic conditions, and psychosocial disorders from 2005 to 2007. Incentives were used to encourage health risk assessment participation in years 2 and 3. Measures. Program participation and medical claims data were collected for members at the end of each program year to assess the change in total costs from the baseline period. Analysis. Multivariate analyses for participation categories were conducted comparing baseline versus program year cost differences, controlling for demographics. Results. All participation categories yielded a lower cost increase compared to nonparticipation and a positive return on investment (ROI) for years 2 and 3, resulting in a 2.45:1 ROI for the combined program years. Conclusion. Medical cost savings exceeded program costs in a wide variety of health and productivity management programs by the second year.

This volume presents original contributions from renowned researchers in sports economics, management, and optimization.The book discusses up-to-date developments in several topics, including resource allocation strategies in sports industry, impact of the financial crisis on professional sports around the world, fairness in sports competitions, and optimization-based gambling strategies. "Optimal Strategies in Sports Economics and Management" will be of interest not only to students, researchers and practitioners involved with the sports industry, but also to the general public interested in sports such as soccer, hockey, American football, basketball, golf, and jai alai. TOC:Affinity in the Selection of a Player.- Game Systems in Team Sports.- The Impact of the Global Financial Crisis on Sport in North America.- Managing and Modeling the Combination of Resources in Professional Sporting Events.- Governance and Sporting Success of Top 20 Football Clubs after Economic Crisis.- The Stadium Game in an Uncertain Environment: A Preliminary Look at Arena Discourse in Edmonton, Canada.- A Complex Network Approach to Crisis Recovering in Sport Applications.- A Study of Fairness in Fourball Golf Competition.- Can Subsidies Help Buy Success? Revenue Sharing in English Football.- Commercial Football and the Economic Cycle.- Economics of Gambling in Sports: A Multistage Stochastic Programming Approach to American Jai Alai Gambling Strategies.

AbstractThis article gives an overview of recent Corporate Social Responsibility (CSR) handbooks to illustrate that the field is of immediate interest and relevance for scholars and practitioners. It gives a background to CSR and how the field relates to management and methods and introduces the four articles of this special issue. Copyright © 2009 John Wiley & Sons, Ltd and ERP Environment.

Sustainable Human Resource Management: Policies and Practicescovers issues related to sustainable human resource management in a context where organizations are continually facing significant challenges related to the continuous change in the market, as well as in the environment. Organized in different chapters, the book includes contributions from renowned international researchers in the field of sustainability and organizations, and human resource management.

An in‐depth survey of production management in India: production, as pivotal function in any industrial organisation, seeks to achieve productivity and profitability and holds the key to survival in the present competitive world of business. To meet the goals of a nation, production managers are expected to understand and to perceive their roles and responsibilities very clearly in concrete and precise terms. India, being a very large country and having a very diversified set of industrial organisations, employs a substantial number of technically qualified managers in the production functions. These people sometimes lack coherent thinking and there is a measure of responsibility/activity incompatibility. This paper aims to clarify role perceptions in respect of those tasks for which production managers are responsible.

Ireland occupies the northern part of the western European coast which has a 70,000 Kilometres coasting along two oceans and four seas. These coasts are Europe's lifeblood and represent the trade routes, climate regulator and source of food, energy and resources. Seaports and shipping are key maritime activities which allow European coast countries to benefit from the rapid growth of international trade. Therefore, port management became the centre of governments' interest and the focal point of research to improve the efficiency. This research aims to summaries past publications of seaport systems to highlight challenges and reveal relevant research gaps. Having the objective to classify the literature, a comprehensive review of journal articles and the best practices in the field was conducted. A wide variety of management issues and opportunities to improve service delivery of port systems was discussed in a three main categories based on port authority objectives; strategic, economic and operational.

This Master's thesis is an extensive literature review on pandemic management in Finnish flight operations. It aims to answer the following four research questions. First, how is pandemic preparedness and management of Finnish air operators currently regulated. Second, have these regulatory requirements been effective for the management of past SARS and H1N1 pandemics as well as during the COVID-19 pandemic. Third, what type of risk a pandemic event represents to air operations. And fourth, what beneficial lessons can be learned from past and current pandemics in order to cope with them better in the future. The pandemics of SARS, H1N1 and COVID-19 were used as reference cases in this study. Based on this study the following key results and conclusions can be presented. Firstly, pandemic management in flight operations is currently regulated by global and Finnish national level legislation. Present requirements produce a thorough basis for preparedness of air operators, but can be considered lacking in details. Loose legislation on global level leaves individual countries with room for interpretation and possibility to adapt common requirements to country-specifics. On the other hand, this can be considered a major disadvantage. World Health Organization has repeatedly pleaded global community for unison pandemic response, because it is the only viable approach to effective containment of pandemics. Therefore, any room in legislation left for improvisation undermines the goal of common coordinated actions. As of 2020, no common EU level aviation-specific requirements on preparedness for air operators exists. This fact clearly stands out, because in general aviation is considered a very explicitly regulated domain. On the other hand, Finnish legislation has so far included only basic aviation-specific preparedness requirements. During COVID-19 they were complemented with detailed guidance for air operators that aims to improve their preparedness for future disruptions, such as pandemics. Another deficiency identified by this research is the lack of Finnish National Aviation Preparedness Plan that is required of all states by ICAO on global level. Due to these issues, among others, the effectiveness of current legislation on pandemic management for flight operations is considered to be questionable. However, it is important to notice, that each new requirement brings also additional compliance burden to its subjects. Therefore, in regulatory work, balance should be sought between the efforts and resources their implementation requires and the benefits they provide. Overall, seven practical improvement suggestions for current legislation were derived based on this research. In addition to them, other practical contribution as well as many lessons that were learned during SARS, H1N1 and COVID-19 pandemics are provided. In terms of scientific contribution, this study produced an interesting viewpoint that a pandemic, although a threat from outside of aviation sector, can in fact fit several existing risk categories relevant for air operations. In addition, numerous areas for further scientific research are suggested.

To remain competitive many businesses in the 1990s have undertaken business process reengineering projects reorganising one or more parts of their operations. This paper results from a case study of the enterprise‐wide review of Mobil Oil Australia Limited to increase profitability and change the culture of the organisation. A radical (to the oil industry) business unit organisation structure was designed, populated and implemented. The project was an immediate financial success and reenergized the company. Income after tax was six times higher after the reorganisation than in the previous year, notwithstanding a continuing recession and the uncertainty caused by the restructuring. Return on capital employed increased from 2 percent to 7 percent. Lessons can be learnt from the way the project was initiated and developed, the deployment of the project management structure and improvement methodology, the approach to the implementation of the new structure and the findings of the post implementation review.

AbstractThe decade of the 1980s signalled major changes within public administration and development‐oriented activities. As a consequence of the internationalization of the agendas of practitioners and academics working in these areas, there is today a growing convergence among public policy, public management, public administration and political science. Given the complexity of the public sector cross‐nationally, what has become necessary in public management education is the design of programmes that meet specific needs and priorities and which are responsive to very different national settings. This particular case study is centred around one endeavour to achieve more effective interfacing between theory and practice, in the teaching of public management and the design of development programmes in the United States (US). It is based on an assessment of a 10‐year co‐operative endeavour between the National Association of Schools of Public Affairs and Administration and the US Agency for International Development. The outcomes of this project provided not only leverage for important changes in the teaching programmes of schools concerned with international management education but also built a new relationship between government and a non‐governmental organization through the contacting out of management development work.

Financial Management reform initiatives leading to passage of the Chief Financial Offices Act (CFO Act) in the 1 980's are detailed in this report. The new requirements under the CFO Act are explained. Some of the issues related to implementing the CFO Act are analyzed and conclusions are provided. ; Office of the Comptroller, Department of Defense ; http://archive.org/details/financialmanagem00jone ; Naval Postgraduate School & the Naval Sea Systems Command, DFR ; NA ; Approved for public release; distribution is unlimited.