This book draws on a wide range of practical examples to describe how conflicts within organisations are traditionally managed and the complementary conflict management methods that can be employed. Stephan Proksch clearly explains these innovative methods and their potential applications. The central focus is on mediation as an effective form of conflict resolution. Discussion and questioning techniques as conflict management tools are explained in simple and concise terms.
Objective: The aim of this article is to attempt to present theoretical considerations towards the concept of diversity management from the perspective of its location in the discipline of management and quality sciences. As the concept of diversity management lacks a strict demarcation between related disciplines, such as economics, psychology, sociology or even biology and cultural anthropology, it should be noted that the specification of paradigms is not closed, and further paradigms, micro-paradigms or mega-paradigms may emerge over time.
Methodology: the research method adopted in the article is literature analysis and inference.
Findings: The approach presented, which points to the permanent development of alternative paradigms and cognitive perspectives in the discipline of management and quality sciences, is a confirmation that these 'sciences' are not 'impregnated' against change and are de facto changing.
Value Added: Consideration of the issue of human capital diversity in organisations and its management has been carried out for many years in the literature, which is characterised by a diversity of definitions and perceptions. It is therefore worth presenting, a cross-cutting historical perspective on the phenomenon of human resource diversity in organisations in the discipline of management and quality sciences.
Recommendations: Diversity management should be defined in the broadest possible way, understanding it as the systematic efforts of an organisation to involve the diversity of its human resources in its activities and to treat it as a strategic advantage. Such a conclusion prejudges the need for further research in relation to the concept of diversity management.
"Zur Entwicklung und Definition von Diversity-Konzepten tragen unterschiedliche Akteurinnen bei: Firmen, Best Practices, Beratungsliteratur, wirtschafts- und sozialpolitische Programme, wissenschaftliche, feministische Debatten und empirische Forschung. Es stellt sich gegenwärtig die Frage nach dem kritischen Potenzial von Diversity Management in Organisationen. Der Artikel leitet aus der Zusammenarbeit von Gender Mainstreaming und Geschlechterforschung vergleichbare Problemfelder für Diversity Management her. Er vertritt die These, dass das Diversity-Konzept aufgrund einer interdisziplinären Auseinandersetzung mit machtkritischen wissenschaftlichen Ansätzen ein kritisches Potenzial entfalten kann. Eine Präzisierung von Referenzrahmen wie dem Gerechtigkeitsdiskurs oder politischen Formen der Artikulation, auf die sich die Konzepte bis jetzt nur ambivalent beziehen, soll zur Wirksamkeit des Konzepts beitragen." (Autorenreferat)