System Trust: Researching the Architecture of Trust in Systems
Intro -- Foreword -- Acknowledgments -- Contents -- Figures -- Tables -- Abbreviations -- 1 Introduction -- 1.1 Motivation and Research Objectives -- 1.2 Theoretical and Empirical Approach -- 1.2.1 Theory -- 1.2.2 Case Study -- 1.3 Methodology -- 2 Trust in Systems -- 2.1 The Dualism of System Trust -- 2.2 Decision-Making and Compulsion -- 2.3 Intersections in Trust Research -- 2.4 An Architecture of Trust: First Sketch -- 2.5 Reflexivity, Construction, Attribution -- 3 System References -- 3.1 Systems as Trustees -- 3.2 Systems as Trustors -- 3.3 Open and Closed Systems -- 3.4 System Identity -- 4 Conditions and Consequences of Trust in Systems -- 4.1 Trust and Control -- 4.2 Controlling Complexity -- 4.3 Knowledge and Non-Knowledge -- 4.4 Trust and Risk -- 5 Toward an 'Architecture of Trust' -- 5.1 Trust and Expectations -- 5.2 System Communications -- 5.3 Trust in Technology and Organizations -- 5.4 An AoT for the Energy System -- 5.5 Collection of Hypotheses -- 6 Case Study: Trust in the Energy System -- 6.1 Energy System Transformation -- 6.1.1 Impact and Logic of Smart Grids -- 6.1.2 Consumer Involvement and the Role of Trust -- 6.2 Case Study Approach: Overview -- 6.3 Design and Methodology -- 6.3.1 Operationalization -- 6.3.2 Interview Guide -- 6.4 Results -- 6.4.1 Initial Remarks and Observations -- 6.4.2 Category I: System Identity -- 6.4.3 Category II: Expectation Nexus -- 6.4.4 Category III: Reassurance Patterns -- 7 Conclusions -- 7.1 The Reality of System Trust -- 7.2 System Constitution and Attributions of Trust -- 7.3 Outlook: System Trust in Theory and Practice -- References.
