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"Crisis Communication" published on by Oxford University Press.

Can you control a crisis? No but with adequate preparation you can control the reputational consequences. Reputational damage is rarely caused by the crisis itself but, instead, by what the organisation does and says under the media spotlight.This PRCA Practice Guide describes how to invest in readiness and what to do when a crisis strikes. Coverage includes contingency planning, stakeholder identification, crisis communications policy, spokesperson training, the 'Red Book', dark sites, rehearsals and simulations, locations and resources, taking the initiative, and managing the aftermath. The book also covers in detail the role of the mainstream and online media, recommending steps to neutralise hostility and shut down ill-informed comment.Including numerous real-life examples, discussion topics and advice from PR experts, journalists and editors, Crisis Communications Management is intended as an essential guide for public relations professionals, and the people who work with them during a crisis, on how to navigate the turmoil and emerge from a crisis with reputation and credibility intact

"We were gratified and somewhat surprised at the success of the first edition of Theorizing Crisis Communication. Although we believed a summary of crisis theory was important, we also assumed that crisis communication remained a relatively specialized area of communication research. The success of the first edition demonstrated that crisis communication is recognized as a critical area of practice for individuals, organizations, communities, and society at large and is becoming increasingly mainstream. The second edition of Theorizing Crisis Communication reviews a larger body of theory reflective of the continuous growth in crisis communication scholarship. In addition to the discussion of more theories in all chapters, this edition includes new chapters on theory formation, social media, and applications of theory, as well as expanded treatment of technology, resilience, and risk, among others."--

Research on crisis communication has traditionally focused on private organisations' reputation and blame avoidance strategies. As a result, there is limited knowledge on crisis communication from the perspective of public organisations. This is troublesome as public organisations have substantial responsibilities for preparing, communicating and managing large‐scale crisis events. In order to be able to better conceptualise public organisations' crisis communication, a typology based on communication aims and orientations is introduced. According to the typology, public organisations engage in two dimensions of crisis communication: reputation‐oriented vs. resilience‐oriented and strategic vs. operational. These dimensions are illustrated and discussed by empirical examples from theQueensland floods of 2010/2011. The paper ends with a discussion on how to understand these dimensions of crisis communication in relation to public organisations' priorities, processes and practices.

"Image Repair in Crisis Communication" published on by Oxford University Press.

"Legitimacy Strategies and Crisis Communication" published on by Oxford University Press.

Crisis Communication: models and case studies. We often read of crises or scandals involving companies and governments. Nonetheless, the study of the phenomenon is still not very investigated or limited to cases of social denunciation. The aim of this report is to overcome the static model, news and consequent scandal, by analyzing the structure of a crisis and the dynamics involving key stakeholders, the media and the public opinion. The analysis tells us that the parts collide, splitting the public, both on the newspapers and the social media. The new proposed model is confirmed by four case studies, both political and corporate. These are, in order: Barilla. No pro-gay commercials, Nestlé and horse meat, the call of Vendola to Archinà, Cancellieri and the case Ligresti. Case analysis was performed on a sample of six national newspapers, noting each article of reference to the case. The survey of public sentiment was carried out by tools for social media marketing quantitatively and qualitatively

"Written as a tool for both researchers and communication managers, The Handbook of Crisis Communication is a comprehensive examination of the latest research, methods, and critical issues in crisis communication. Incorporating the views and research of more than 50 top scholars, the book provides a starting point for developing crisis communication as a distinctive field research rather than as a sub-discipline of public relations or corporate communication. Going beyond traditional applications, the Handbook also explores the key emerging areas of new technology and global crisis communication. Designed to improve the practice of crisis communication, The Handbook of Crisis Communication provides a collection of approaches and insights into crisis communication that informs the work of practitioners, with applied research to make crisis communication more effective. It also offers a resource for crisis communication researchers, including various methods of studying crisis communication and suggestions for future research. Updates in this second edition include new and revised case studies, discussion of the latest terminology and methods, new scenarios for students and practitioners to consider, and more"--