Suchergebnisse

Visoka kakovost upravljanja storitev v posamezni občini pomeni zagotavljanje kakovostnega življenjskega okolja za bivanje. Namen naloge je obravnavati kakovost upravljanja v slovenskih občinah in s pomočjo statistične analize ugotoviti morebitno povezanost z indikatorji uspešnosti občin. V okviru raziskovalne naloge sem opravila anketno raziskavo o kakovosti upravljanja v 31 občinah v Sloveniji. Preverjala sem tri javne storitve: izobraževanje, zdravstvo in redarstvo v primerjavi s kakovostjo, nepristranostjo in korupcijo teh storitev. Naredila sem analizo povezanosti kakovosti upravljanja v občinah z indikatorji uspešnosti občin in pri tem uporabila kot statistično metodo za obdelavo podatkov standardizacijo, metodo rangov in Pearsonov koeficient korelacije. Najpomembnejša ugotovitev raziskovalne naloge je, da so občine iz osrednjeslovenske regije dosegle najboljše rezultate v kakovosti raziskovanih storitev in tudi, da je kakovost upravljanja povezana z indikatorji uspešnosti občin. Dobljeni rezultati kažejo na to, da obstajajo velike razlike glede kakovosti upravljanja znotraj države. Več kot polovica obravnavanih občin ima kakovost upravljanja na področjih izobraževanja, zdravstva in redarstva pod povprečjem. Analiza povezanosti kakovosti upravljanja z indikatorji uspešnosti občine je pokazala, da občine, ki so imele visoko kakovost upravljanja, so imele tudi najboljše vrednosti indikatorjev uspešnosti. Moja analiza lahko služi vsaki obravnavani občini za pregled stanja kakovosti storitev na področju izobraževanja, zdravstva in redarstva in pojasnilo kje iskati vzroke za takšne rezultate. ; High quality of service governance in single municipality means providing a quality living environment. The purpose of the research study is to address the quality of governance in slovenian municipalities and to identify, through statistical analysis, a possible connection with the performance indicators of municipalities. As part of the research study, I conducted a survey on the quality of governance in 31 municipalities in Slovenia. I checked three public services: education, health and city constabulary in comparision with the quality, impartiality and corruption of these services. I made an analysis of the correlation between the quality of governance in municipalities with the performance indicators of municipalities. I used as a statistical method for data processing standardization, ranking method and Pearson coefficient of correlation. The most important finding of the research paper is that municipalities from the central slovenian region have achieved the best results in the quality of the services explored, and also that the quality of governance is related to the indicators of the performance of municipalities. The results obtained show that there are big differences in the quality of governance within the country. More than half of the municipalities discussed have the quality of governance in the fields of education, health and city constabulary, below average. The analysis of the connection between the quality of governance and the performance indicators of municipalities showed that municipalities that had high quality governance also had the best values of performance indicators. My analysis can serve every municipality to review the situation of the quality of services in the fields of education, health and city constabulary, and an explanation of where to find the reasons for such results.