Suchergebnisse

Purpose
– To obtain a competitive advantage in the logistics market, international express companies should design services to stimulate customers' usage intention by understanding customers' affective perceptions (or in Japanese, Kansei) of the service offerings. Thus, the purpose of this paper is to analyze the relationships among the service elements of international express, customer Kansei perceptions, and intentions to use the service, to provide new ideas for the design of international express services (IESs).


Design/methodology/approach
– By using Kansei engineering approach, customers' Kansei perceptions related to elements of IES are first determined, and the logistic regression technique is then used to analyze three constructed models based on the relationships among the service elements of international express, customers' Kansei perceptions, and usage intention.


Findings
– Accordingly, five critical service elements that correspond to four vital Kansei words related to usage intention were obtained based on cross-comparisons of the results of three models. The findings have important implications for international express managers, in that the priorities in designing services should be those service elements that favorably elicit certain Kansei perceptions among customers and effectively lead to customers' usage intention in the pre-purchase phase. Moreover, some important missing Kansei perceptions further derived from customers' real service experiences in the post-purchase stage should be incorporated into future design considerations.


Originality/value
– This study incorporated customers' Kansei perceptions into the procedure of IES design. By understanding the service elements and feelings that customers deem important, international express companies can improve the content of existing services and strengthen the design of new services to increase customers' behavioral intentions.

Express service carriers provide time-guaranteed deliveries of parcels via a network consisting of nodes and hubs. In this, nodes take care of the collection and delivery of parcels, and hubs have the function to consolidate parcels in between the nodes. The tactical network design problem assigns nodes to hubs, determines arcs between hubs, and routes parcels through the network. Afterwards, fleet scheduling creates a schedule for vehicles operated in the network. The strong relation between flow routing and fleet scheduling makes it difficult to optimise the network cost. Due to this complexity, fleet scheduling and network design are usually decoupled. We propose a new tactical network design model that is able to include fleet scheduling characteristics (like vehicle capacities, vehicle balancing, and drivers' legislations) in the network design. The model is tested on benchmark data based on instances from an express provider, resulting in significant cost reductions.

The regulatory environment dismantled by the 1980 Transport Act
(which deregulated scheduled express coach services) is outlined. This
is followed by a description of the characteristics of the long distance
travel market and implications for providing and marketing scheduled
services, comparing the strategies of successful and unsuccessful
independent operators in the field.

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