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There are two different, interdependent components of IT that are important to a CIO: strategy, which is long-term; and tactical and operational concerns, which are short-term. Based on this distinction and its repercussions, this book clearly separates strategy from day-to-day operations and projects from operations - the two most important functions of a CIO. It starts by discussing the ideal organization of an IT department and the rationale behind it, and then goes on to debate the most pressing need - managing operations. It also explains some best industry standards and their practical implementation, and discusses project management, again highlighting the differences between the methodologies used in projects and those used in operations. A special chapter is devoted to the cutover of projects into operations, a critical aspect seldom discussed in detail. Other chapters touch on the management of IT portfolios, project governance, as well as agile project methodology, how it differs from the waterfall methodology, and when it is convenient to apply each. Taking the fundamental principles of IT service management and best practices in project management, the book offers a single, seamless reference for IT managers and professionals. It is highly practical, explaining how to apply these principles based on the author's extensive experience in industry.

Information technology outsourcing : an introduction / Suzanne Rivard, Benoit A. Aubert -- Population-level learning and the evolution of IT outsourcing decisions / Jérôme Barthélémy -- Strategic profiles and information technology outsourcing / Benoit A. Aubert, Anne-Marie Croteau -- Information technology outsourcing : questions of language / Teresa Marcon and Abhijit Gopal -- A methodology for IT sourcing decisions / William R. King -- Institutional and individual antecedents of information technology sourcing arrangements / Pankaj Nagpal, Kalle Lyytinen -- Firm characteristics and allocation of IT budget to oursourcing / Wonseok Oh -- Information technology outsourcing risk : a resource-based perspective / Bouchaib Bahli, Suzanne Rivard -- Investigating trust in outsourcing : a study in the health care industry / Ebrahim Randeree, Rajiv Kishore, H. Raghav Rao -- Managing the IS outsourcing relationship / Kim Langfield-Smith, David Smith -- Vendor commitment in an ASP outsourcing context : a comparative evaluation of the roles of power and partnership / Matthew Swinarski, Rajiv Kishore, H. Raghav Rao -- Governance of complex IT outsourcing partnerships / Erik Beulen, Pieter Ribbers -- Coordination of complex information system development projects : a case study of Finnish universities / Antti Nurmi, Petri Hallikainen, Matti Rossi -- Management of outsourced IS development projects : the role of social capital and intellectual capital / Rajiv Sabherwal -- Contracting in IT outsourcing : hierarchical and psychological contractual elements as key managerial governance mechanisms / Christine Koh, Soon Ang -- The offshore outsourcing landscape : historical development and challenges for the IS discipline / Beena George, Rudy Hirschheim

Thorough coverage highlights notable technology developments and their impact on business. Students examine professional codes of ethics, cyberattacks and cybersecurity, security risk assessment, privacy, electronic surveillance, and freedom of expression. They also study Internet censorship, protection of intellectual property, quality software systems, IT's impact on society, social networking, and ethics of IT corporations. Unlike other introductory books with brief ethical coverage, this edition provides a thorough foundation for addressing ethical issues in the workplace -- Provided by the publisher