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INTRODUCTIONCHAPTER 1Integrating Systems: A Practical GuideBond, Sockman, Tamim, & BlevinsVISIONARY CHANGECHAPTER 2 System Thinking the Vision for Change in the Reading Intervention System (K-12)ClarkCHAPTER 3 System Collide and Cooperate (Education/International)McDonaldCHAPTER 4 Rethinking Classroom and Instructional Support Management in Adult Higher Education (Higher Education)ScrenciCHAPTER 5 Supporting Student Voice to Protest and the Impetus for Change (K-12)Starnes & SockmanSTRATEGIC PLANNINGCHAPTER 6 Improving School Culture Through Systematic Changes (K-12) Askins & BreinerCHAPTER 7 Community Health Assessment: Best Practices through a Systems Thinking Approach (Health care/International)Gunther & ColeCHAPTER 8 A Systems Approach to Designing Instructional Credentialing Protocols: Addressing Chaos, Transparency, and Performance (Health care)StefaniakIMPLEMENTING CHANGECHAPTER 9 Applying Systems Thinking to Consider the Interdependencies Among Subsystems (Higher Education)Adrian & HilaireCHAPTER 10Implementing a Personalized Learning Initiative in a Large Urban School District (K-12)AzukasCHAPTER 11 Systems Thinking in Undergraduate Health care Education and Simulation-Enhanced Interprofessional Education (Higher Education)BakerCHAPTER 12 Applying Instructional Design Principles to a Common Challenge in Health care Research (Health care)Brishke et al.CHAPTER 13 Inclusive Histories: Using Systems Thinking and a Team-based Approach to Develop and Implement a U.S. History Curriculum Rooted in Social Justice (K-12) FletcherCHAPTER 14 A Journey to Quantified Blood Loss in a Tertiary Perinatal Setting (Health care)Homsi, Horne, TamimCHAPTER 15 Structuring and Supporting an Online Doctoral Program: Administrative and Academic Challenges (Higher Education)Jeffries, Tamim, Becton, and BogiagesCHAPTER 16 Let's Idea Relay: Strategy for Harnessing Collective Intelligence (Higher Education) LinCHAPTER 17 The Case of Situated Learning Experiences for Secondary School Adult Certification (Education/International) Sulecio de AlvarezMANAGING CHANGECHAPTER 18 A Case Study of Social-Technical Systems Approaches and Educational Video Animations (Health care/International)Bravo-Lutomia-Reeves-Medendorp-Bohonos-Gardner-PittendrighCHAPTER 19 Systems in k-12 education and their impact on providing excellence in supervision (K-12) ConnorsCHAPTER 20 COVID-19 Forces More Engaged Online Learning Strategies: A Systems Thinking Approach for Successful Course Delivery (Higher Education)Gunther & SamdperilCHAPTER 21 Innovativeness: The Capacity for Building and Sustaining Change (K-12) LieuxCHAPTER 22 Community Based Adult ESOL Instruction: Challenges and Successes of Moving to Online Teaching (Education/International)SalemCHAPTER 23 Creating a Sustainable After-School Elementary School Literacy Program in Partnership with University Pre-Service Teacher Technology Course (K-12)SockmanEVALUATING CHANGECHAPTER 24 Registration Strengthening Program in 16 Districts (Health care/international)Kusumaningrum, Handayani, Sari, UsmanCHAPTER 25 Scaling down and changing up: Leveraging microlearning for professional development in the pharmaceutical industry (Healthcare)LockeeCHAPTER 26Fortifying Systems Thinking and Change through Needs Assessment (Industry)Regenold & Murphy

V.1Entrepreneurship, public policy and research.Emergence of entrepreneurship policy /Brett Anitra Gilbert, David B. Audretsch, Patricia P. McDougall --Linking entrepreneurship and economic growth /Sander Wennekers, Roy Thurik --Entrepreneurship, economic growth and public policy /Zoltan J. Acs, Laszlo Szerb --Market justification for policy on small enterprise development /Sanal Kumar Velayudhan --Role of government in SME development in transition economies /David Smallbone, Friederike Welter --SME policy, academic research and the growth of ignorance, mythical concepts, myths, assumptions, rituals and confusions /Allan A. Gibb --Government discourses on entrepreneurship : issues of legitimization, subjugation, and power /Lew Perren, Peter L. Jennings --Innovation, technology and entrepreneurship.Sustaining innovation and growth : public policy support for entrepreneurship /David B. Audretsch --Innovating SMEs and regions : the need for policy intelligence and interactive policies /Claire Nauwelaers, René Wintjes --Internationalization of small and medium sized enterprises : a policy perspective /Zoltan J. Acs,... [et al.] --Do entrepreneurship programmes raise entrepreneurial intention of science and engineering students? The effect of learning, inspiration and resources /Vangelis Souitaris, Stefania Zerbinati, Andreas Al-Laham --Taxation policy and regulation.Tax policy and entrepreneurship : new time series evidence /Donald Bruce, Mohammad Mohsin --Tax policy and entrepreneurial entry /William M. Gentry, R. Glenn Hubbard --Taxation and the performance of technology based small firms in the U.K. /Panikkos Poutziouris...[et al.] --Entry regulation as a barrier to entrepreneurship /Leora Klapper, Luc Laeven, Raghuram Rajan --Why does employment legislation not damage small firms? /Paul Edwards, Monder Ram, John Black --Burden on business? Reviewing the evidence base on regulation and small business performance /John Kitching --Intervention in the market for business advice.Public advisory services, theory and practice /Dan Jhalmarsson, Anders W. Johansson --Role of trust and contract in the supply of business advice /Robert J. Bennett, Paul J.A. Robson --Business advice : the influence of distance /Robert J. Bennett, William A. Bratton, Paul J.A. Robson --Regional perspectives on entrepreneurship.Targeting firm births and economic regeneration in a lagging region /Peter Johnson --Impact of sector, specialisation, and space on business birth rates in the United Kingdom : a challenge for policy? /Michael Anyadike-Danes, Mark Hart --Entrepreneurship and development : the role of clusters /Hector O. Rocha --Development of industrial clusters and public policy /Frank McDonald, Dimitrios Tsagdis, Qihai Huang --Clustering small enterprise : lessons from policy experience in New Zealand /Martin Perry --Governance and the entrepreneurial economy : a comparative analysis of three regions /Rachel Parker.

1. Insuretech: Saviour of Insurance Sector in India 2. Efficiency Study of Coconut Producer Companies in India - A DEA Approach 3. A Study on the Impact of Artificial Intelligence on Traditional Grocery Stores 4. Role of International Commercial Arbitration in Resolving WTO Disputes 5. A Study of Supply Chain Management for Manufacturing Industries of Electronic Sector in Pune District 6. Assessment of Impact of Pick to Light Systems on Performance of Inventory Management in SMEs 7. Impact of Covid-19 on Large Scale Industries of Information Technology Sector in Pune Zone 8. Optimizing Operational Cost and Delivery of Online Food Delivery Apps Using High-Tech Vending Machines 9. Tourist's Perception of Handicraft Tourism Development: A Study on Channapattana Toy Town in Karnataka 10. Green Purchase Behaviour: Effectiveness of Reference Group Influence for Explaining Green Purchases in Emerging Market 11. Study of Impact of GST on Real Estate Industry in Pune City 12. Comparative Study of the Adoption of Marketing Practices in Selected SMEs 13. A Study of Circular Economy and Sustainability in Fashion Industry 14. Predicting Young Consumers' Purchase Intention Towards Green Products 15. Supply Chain for a Transition Toward a Gas-Based Economy in India: Customer Acceptability of Natural Gas 16. Mobile Payment Usage: Systematic Literature Review 17. Bibliometric Analysis of the Impact of Blockchain Technology on the Tourism Industry 18. Analysis of Marketing Strategy & Customer Satisfaction Over Select Mobile Service Providers 19. Awareness of Platform Skills Amongst the Faculty of Business Management, Pune, India 20. Semiotic Analysis in Select Advertisements on Nature and Sustainability: Green or Social? 21. Factors Affecting Organic Food Purchase Intention: A Signaling Theory Perspective 22. Towards Sustainable Business: Review of Sentiment Analysis toPromote Business and Well-Being 23. Measuring the Impact of Attitudes of Rural Customers Towards Digital Banking Products After COVID-19: Based on the UTAUT Model 24. The Intrinsic Importance of Brand Mascots 25. Efficient Market Hypothesis: A Conceptual Framework 26. A Study Regarding issues in Public Private Partnership Road & Highway Projects 27. Effect of Lean Principles on Indian Highway Pavements 28. A Critical Review on Cash Flow Management for An Engineering Procurement Construction Sector 29. An Advanced Project Management Technique for the IndianConstruction Industry: Critical Chain Project Management 30. Research and Design of Packaging of Fruits in India: A Consumer's Perspective 31. Aari Embroidery and Extent of It's Usage in Indian Couture 32. Knowledge Management - A Sustainable Yet Dynamic Advantage Facilitated by Interpersonal Trust within the Organisation 33. Examining Potential Dangers and Risk Factors in Building Construction Projects 34. Project Management Techniques for Planning and Scheduling: A General Overview 35. Construction Supply Chain Management: A Literature Review 36. Safety and Quality Management (TQM) - Implementation in the Construction 37. Design and Modelling a Structure with a Comparison of Cost Estimation by Traditional Method and BIM (Revit) 38. Parameters Impacting Duration and Price of Ahmedabad Metro Project 39. Review Paper on LEAN Construction Techniques 40. Factors Affecting Efficient Highway Infrastructure Projects 41. Safety Performance on Construction Sites of Gujarat 42. Utilization of Space Between Metro Pillars 43. Human Resource Management: An Essential Resource for Organizing Construction Workforces44. Gap in Expected and Actual Services Offered by Restaurants in Virudhunagar District, TN, India 45. Sustainable Growth of Banks Through SERVQUAL Model 46. Analysis of Indian Stock Market Using Neo4j and Machine Learning47. Blockchain Technology as a Panacea in Tourism Industry 48. Exploring Virtual Draping and Digital Pattern Making in Fashion Design Institute 49. Identifying the Pattern and Incidence of Significant Health Issues Among Garment Industry Employees 50. Graphic Trends and Developments

Front Matter -- Economy - Innovation Economics and the Dynamics of Interactions / Sophie Boutillier, Vanessa Casadella, Blandine Laperche -- Management - Managing Innovation According to Space, Time and Matter / Brangre L Szostak, Michael E. Laviolette, Thierry Burger-Helmchen -- Agriculture - Agricultural and Food Innovations and Agro-ecological Transition / Ludovic Temple -- Anthropology - Anthropological Aspects of innovation: Defining Benchmarks / Dominique Desjeux -- Business - Business Creation and Innovative Entrepreneurial Ecosystems / Sophie Boutillier -- Capacity - Innovation Capacities and Learning Dynamics / Vanessa Casadella -- Capital - Knowledge Capital and Innovation: Production and Use of Knowledge in Companies / Blandine Laperche -- Cluster - Innovative Cluster: Geographical and "Virtual" Proximity in the Digital Era / Elisa Salvador -- Collaboration - Collaborative and Open Innovation in Highly Competitive Contexts / Camille Aouinat -- Creativity - Creativity for Innovation: A Mutually Advantageous Relationship / Raphael Bary -- Cycles - The Long Cycles of the Economy and the Question of Innovation / Dimitri Uzunidis -- Design - Innovative Design: The Importance of a Methodical Approach / Joelle Forest -- Diffusion - Diffusion and Adoption Behavior of Innovations / Marc Baudry -- Disruption - Disruptive Innovation and the Evolution of Competitive Relationships / Giovanni Zazzerini -- Ecosystem - Innovation ecosystem: Generativity, Resilience and Power of Attraction / Patrick Cohendet -- Entrepreneur - The Innovative Entrepreneur as an Actor of Economic Change / Sophie Boutillier -- Financing - Financing R&D and Innovation / Beatrice Dumont -- Frugality - Frugal Innovation as Inclusive Innovation / Christian Le Bas, Sana Khan -- Future - The Future of Innovative Technologies: Between Imagination and Technological Ideology / Thomas Michaud -- Hybridization - Hybridization of Tech-Push and Market-Pull Approaches in Innovation Processes / Florin Paun -- Incentives - Incentives for Innovation: Diversity and Public-Private Combinations / Babacar Ndiaye -- Indicators - The Complexity of Innovation Indicators / Slim Thabet -- Information - Information for Innovation: Strategic, Competitive and Technological Intelligence / Stephane Goria -- Invention - Shared Inventions and Competitive Innovations / Michel Vigezzi -- Knowledge - Knowledge Management in Learning Innovative Organizations / Marcos Lima -- Location - Local Innovation Issues and Priorities for Public Intervention / Cheikh Abdou Lahad Thiaw -- Market - Market Innovation: Opening and Controlling New Markets / Beatrice Siadou-Martin -- Model - Business Models for Innovation Strategies / Marcos Lima -- Network - Networks and Development of Innovation Processes / Delphine Gallaud -- Organization - Modern Innovative Organizational Structures / Angelo Bonomi -- Paradigm - The Techno-scientific Paradigm: The Ethical Control of the Technological Progress / Thomas Michaud -- Pattern - Linear, Interactive and Hybrid Patterns of Innovation / Blandine Laperche -- Persistence - The Economic Analysis of Persistent Innovation / Christian Le Bas -- Policy - Reinventing Innovation: From Criticisms of the Traditional Paradigm to Policy Transformation / Pierre-Benoit Joly -- Property - Intellectual Property and Innovation / Beatrice Dumont -- Proximity - Impacts of Geographic, Organizational and Cognitive Proximities on Innovation / Damien Talbot -- Responsibility -responsible Innovation in Corporate Strategy and Public Policy / Lela Temri -- Revolution - Innovations and Industrial Revolution / Cedric Perrin -- Services - Defining Service Innovation / Celine Merlin-Brogniart -- Social - Social Economy and Social Innovation / Paul Muller -- Space - Innovation in Urban or Rural Spaces / Delphine Gallaud -- Standardization - Standardization and Innovation Management / Laure Morel -- Synchronization - Synchronization and Coordination of Innovation / Sana Elouaer-Mrizak -- System - National Innovation System: The Primacy of Interactions Between Economic Actors / Vanessa Casadella -- Tax - Taxation and Innovation: Incentives, Attractiveness and Innovation Policies / Olivier Esneu -- Technology - Theoretical Model of Technology for Innovation / Angelo Bonomi -- Timing - Timing of Innovation: The Central Position of the Innovative Enterprise / Babacar Ndiaye -- Trajectory - Innovation Trajectories and Dynamic Capabilities / Blandine Laperche -- User - User Innovation: Interactions Between Users and Firms in Innovation Processes / Francesco Schiavone -- Value - The Value of Innovations: Specificity and Evaluation Methods of Innovation / Marc Baudry -- Work - Innovative Behavior at Work / Audrey Becuwe -- X-Innovation - The Polymorphism of Innovation / Blandine Laperche -- List of Authors -- Index -- Summary of Volume 2 -- Other titles from iSTE in Innovation, Entrepreneurship and Management

This book presents a collection of research papers focusing on issues emerging from the interaction of information technologies and organizational systems. In particular, the individual contributions examine digital platforms and artifacts currently adopted in both the business world and society at large (people, communities, firms, governments, etc.). The topics covered include: virtual organizations, virtual communities, smart societies, smart cities, ecological sustainability, e-healthcare, e-government, and interactive policy-making (IPM).The book offers a multidisciplinary perspective on a variety of information systems topics. It is also particularly relevant to information systems practitioners such as IS managers, business managers and policy makers. The content is based on a selection of the best papers (original double-blind peer-reviewed contributions) presented at the annual conference of the Italian chapter of AIS, which was held in Milan, Italy in December 2013. Lapo Mola is Assistant Professor at University of Verona, Italy and affiliate professor at IÉSEG School of Management campus Lille and Paris in France. He worked from 1997 to 2002 as Consultant and Project Manager in more than 30 ERP implementation projects where his main role was the analysis and reconfiguration of the business processes, including the redesign of organization structures. He is an active member of the AIS, Association for Information Systems, organizing itAIS 2005 (the Conference of the Italian Chapter of AIS) ECIS 2009 (European Conference on Information Systems) and MCIS 2014 (Mediterranean Conference on Information Systems). He is also Ancillary Meeting Chair for ICIS 2013 in Milan. His current research projects include, the impact of Information Infrastructures, such as ERP, Business Intelligence systems, Internet platforms on organization design and inter-organizational relationships, institutional change and institutional logics in IT sourcing practices, the diffusion of Information and Communication Technologies, IT driven Organization Design. He published in journals such as European Journal of Information Systems, European Journal of Operational Research, Electronic Markets, Journal of Decision Systems.Ferdinando Pennarola, PhD is Associate Professor of Organization and Management Information Systems at L. Bocconi University, Milano (Italy) and Professor of the Organization and Human Resource Management Department, SDA Bocconi School of Management. His research appeared on top international journals like: Review of Managerial Science, Journal of Management Education, International Journal of Information Management, Information Systems and E-Business Management, and on books and chapters published by Pearson, Gower, Springer, Emerald. His main research work is in the field of human resource management in service industries and professional service firms. He is also engaged in additional stream of research, that deals with the impact of new ICT on enterprise-wide productivity and innovation, with a special focus on hi-tech industries and telecommunication industries, both wireless and wired. He has served in various initiatives and international conferences in the information systems field.Stefano Za is Assistant Professor of Organizational Studies and Information Systems at E-Campus University and Research Fellow at the Research Center on Information Systems (CeRSI 'A. D'Atri') at LUISS Guido Carli University, Italy. He has been Secretary of the Italian chapter of the AIS and program committee member of the ITAIS conferences since 2008. He has been a reviewer for national and international conferences in the domains of Information Systems and Organization Studies. His research interests include the design of digital artefacts/platforms and organizational systems through simulations and network analysis. He has published on international conferences, book series, and journals such as ICIS, ECIS, Journal of Theoretical and Applied Electronic Commerce Research, International Journal of Innovation and Learning, LNBIP and LNISO.

PART I ⁰́₃ Beyond COVID-19 Embracing the New Normal: Guidelines for Small Businesses in Emerging EconomiesRichard Boateng and Byran Acheampong Vaccinating the World: Social Influencers and COVID-19 AdvocacySheena Lovia BoatengApplying Agile Principles in Institutions of Higher Learning: Lessons from the COVID-19 PandemicJoshua Ofoeda and James Ami-NarhPART II - Doing Business in Emerging Economies: Reflections and Future DirectionsEmerging Trends in Digital Transformation in the Public Sector for Service InnovationKofi Agyenim Boateng and Akua Peprah-YeboahOld Roots into New Trees: Artisan Entrepreneurship in CyprusBurcu Toker and Burak ErkutThe Missing Links for Project Success: Evidence from an Emerging EconomySaviour Ayertey Nubuor, Kwasi Dartey-Baah and Yvonne Ayerki LampteyWhen Internationalization Goes Awry: The Separation of Policy and Practice in Intellectual PropertySymeon Mandrinos and Calvin W. H. CheongPART III ⁰́₃ Managing the Consumer Expectations and BehaviorLeveraging Cultural Artifacts in Corporate Branding in a Developing EconomySheena Lovia BoatengAssessing the Mobile Money Value Creation in the Agriculture Value Chain: Evidence from a Developing EconomyQudiratu Ngmenensoa Ishak and Acheampong OwusuExamining Fintech Adoption in the Banking Sector of a Developing CountryFred Pobee and Eric AnsongPart IV ⁰́₃ Developing Resilient Economies and Institutions A Scientific Decision-Making Framework to Aid the Selection of Leadership Styles for Project SuccessSaviour Ayertey Nubuor and Kwasi Dartey-BaahWhat Factors Drive Ethical Decision-Making of Prospective Accountants?Gabriel Korankye and Francis Aboagye-OtchereThe Motivation to Engage in Fraud by Individuals at the WorkplaceTheodora Aba Abekah Koomson and Godfred Matthew Yaw OwusuDeveloping a Nexus Managerial Resilience using Spiritual Intelligence: An Investigation towards Malaysia⁰́₉s Transformation into Industry 4.0Jegatheesan Rajadurai, Vathana Bathmanathan, Amar Hisham Jaaffar and Revin RajanFrom Cradle to Maturity: How Digital Enterprises in Developing Economies Strategize to SurviveEric AnsongPART V ⁰́₃ Innovation and Healthcare"Get Checked. Go Collect" ⁰́₃ Improving Patients⁰́₉ Access to Chronic MedicationRicardo Kettledas and Thomas Anning-DorsonPredictive Model for Early Detection of Mother⁰́₉s Mode of Delivery with Feature SelectionEmmanuel Awuni Kolog, Oluwafemi Samson Balogun, Richard Osei Adjei, Samuel Nii Odoi Devine, Donald Douglas Atsa'am, Oluwaseun Alexander Dada and Temidayo Oluwatosin OmotehinwaDecomposing Performance Assessment of Health Systems Towards Greater Resilience and Sustainability in AfricaDivine Quase AgozieRethinking Patient Empowerment through Online Patient Portals for Managing Diabetes and Hypertension in GhanaRoger A. Atinga and Anita BakuInnovation and Healthcare in the Next DecadePhilip Afeti Korto, Anita Asiwome Adzo Baku, Nurudeen Issaka Idrisu and Nana Akua Boateng-AmarteyPART VI ⁰́₃ Making Higher Education More Responsive Deploying a Computer-based Registration System in Developing Economy: Lessons LearnedWinfred Ofoe LarkoteyTowards Improving Students⁰́₉ Academic Engagement: The Role of Educational TechnologyAbeeku Sam Edu Towards Building Organizational Resilience to Social Engineering among Higher Educational Institution ProfessionalsDivine Quase Agozie, Abeeku S. Edu and Muesser NatProfessional Accounting Students⁰́₉ Intention to Continuously Use E-Learning in COVID-19 EraEdem Emerald Sabah Welbeck, John Amoah Kusi and Godlove Asirifi Lartey

Contents: 1 Introduction / Trine Bille, Anna Mignosa and Ruth Towse -- 2. Teaching cultural economics / Ruth Towse -- 3. Cultural economics - in research and teaching / Trine Bille -- 4. Why a(nother) book on cultural economics? / Anna Mignosa -- 5. My approach to teaching cultural economics: Why, how, what? / Françoise Benhamou -- 6. Teaching cultural economics: the perspective of a decade / Bruce A. Seaman -- Part I: Economics of public support for arts and cultural organizations -- 7. Economic arguments for public support of arts and culture / Trine Bille -- 8. Cultural value and economic value in arts and culture / Patrycja Kaszynska -- 9. Performance assessment in cultural institutions / Luis César Herrero-Prieto and María José del Barrio-Tellado -- 10. Economic impact studies / Trine Bille -- Part II: Financing cultural production -- 11. Tax incentives for the cultural sector / Sigrid Hemels -- 12. Tax incentives for international giving to the cultural sector / Renate Buijze -- 13. Philanthropy / Luigi Di Gaetano and Isidoro Mazza -- 14 the economics of crowdfunding / Françoise Benhamou -- Part III: Artists' labour markets -- 15. Artists' earnings and labour markets / Trine Bille -- 16. Contracts for creators and performers in the creative industries / Ruth Towse -- 17. Busking as a source of income / Samuel Cameron -- 18. Creators' and performers' earnings from copyright / Ruth Towse -- 19. Superstars / Luc Champarnaud -- Part IV: Consumer behaviour in the cultural sector -- 20. Demand for cultural goods: key concepts and a hypothetical case study / Bruce A. Seaman -- 21. Consumer theory, market segmentation and audience research on cultural goods / Victoria Ateca-Amestoy -- 22. Consumer behaviour in the performing arts / Andrea Baldin -- 23. Digital consumption of cultural goods and services / Jordi McKenzie -- 24. Strategies for and experiences of audience development / Egil Bjørnsen -- 25. Big data: the new avenue for measuring cultural consumption? / Lydia Deloumeaux -- Part V: Digitization and copyright -- 26. Artificial intelligence and cultural creation / Joëlle Farchy and Juliette Denis -- 27. Digitization in museums / Trilce Navarrete -- 28. Paying for digital music / Christian Handke -- 29. The economics of e-books / Françoise Benhamou -- 30. BBC3 goes digital / Ruth Towse -- Part VI: Topics in economics of cultural and creative industries -- 31. Measuring the creative economy / Hasan Bakhshi -- 32. Art at the crossroads between creativity, innovation, digital technology and business, a case study / Elisabetta Lazzaro -- 33. Art galleries as market makers / Paolo Di Caro and Isidoro Mazza -- 34. Film economics / Tylor Orme and Darlene C. Chisholm -- 35. Cinema economics / Tylor Orme and Darlene C. Chisholm -- 36. Intangible cultural heritage / Kazuko Goto and Anna Mignosa -- 37. The economics of craft / Kazuko Goto and Anna Mignosa -- 38. Conservation of historical buildings: the rehabilitation of the Benedettini Monastery in Catania / Giacomo Pignataro and Ilde Rizzo -- Index.

Life Cycle Contract Model in the Public Private Partnership for the Tourism Sector in North Toraja Regency.Muhammad H. Djabbari, Alwi, Suryadi & LambaliDepression, Anxiety and Fear during the COVID-19 Pandemic Movement Control Order (MCO) in Malaysia. Salina Nen, Fauziah Ibrahim, Norulhuda Sarnon, Noremy Mohd Akhir & Hilwa AbdullahPattern of Islamic Philanthropy Fund Management in Community Empowerment in Malang (Studies in LAZIS Muhammadiyah Malang). Zaenal Abidin, Oman SukmanaResilience in Handling COVID-19 in Blitar City. Iradhad Taqwa Sihidi, Salahudin, M. Jafar Loilatu, & Ali RoziqinThe Role of Rumah Zakat in Community Economic Empowerment and how Mustahiq's Saving Behaviour during the Covid-19 Pandemic in Indonesian Village. Neneng Alghina Micha Grandisa, Aditya Rahmat Gunawan, & Siti Mulyani HasanahThe Role of Micro, Small and Medium Enterprises in Achieving Sustainable Development Goals during Covid-19 Crisis. Annisa NurfitrianaCovid-19 Murals: Autocritique Messages from Society in the Public Sphere. Cosmas Gatot HaryonoSweden's less Stringent Management on Handling COVID-19 Pandemic: the Challenge of the Welfare State System and its Securitization Agenda. Adzkia Rahma Sakinah, Henny Saptatia Drajati Nugrahani,& Rizky AuliaLocal Bossism in Parking Retribution Management in Malang City. Achmad Apriyanto Romadhan, Iradhad Taqwa Sihidi, Ali Roziqin & Muhammad KamilSmall Medium Enterprise during Pandemic COVID 19: from Bibliometric Analysis. Ardik PraharjoThe Brutal Killing of Muslims at Al Noor Mosque, Christchurch, New Zealand: a Study of Media News Discourse Theo Van Leeuwen's Exclusion Discourse Analysis Model on kompas.com news. Budi SupraptoHow Islamic Banks do During the Pandemic? Happy Febrina Hariyani, Delphi Milenia Toyiba & Mohammad Faisal AbdullahWhy There are so Many Thrift Stores at Malang, While it's an Illegal Business? Wakid Abdul Aziz Attamimia, Hidayat Ali & Fakhru Rizal MuayisHabermasian Reflections on the Pandemic and Transformational Leadership. Andhika Rahmat Saputra, Ghaly Rizquillah Ahrizal & Takdir Al FaruqThe Role of Readiness to Change between Transformational Leadership and Work Performance in Higher Education during COVID-19 Pandemic. Aniek Rumijati, Sandra Irawati & Khusnul Rofida NoviantiArtifical Intelligence as an Instrument to Improve the Quality of Public Service. Asep NurjamanFinancial Distress: from Bibliometric Analysis to Current Research, Future and Trends Research Directions and Content Analysis. Chalimatuz Sa'diyah, Bambang Widagdo, & Erna Retna RahadjengThe Potential of ASEAN in Restoring the Economy of the Southeast Asian Region due to Covid-19. Devita PrinandaAnalyzing the Dynamics of Smart Library Readiness in Indonesia. Djoko Sigit Sayogo, Sri Budi Cantika Yuli & Muhammad Wildan AffanThe Performance of Paradiplomacy in the International Development Cooperation for SDGs. Dyah Estu KurniawatiBanking Contributions and the Impact of Internal Banking Conditions during the Covid-19 Pandemic. Novi Primita Sari, Dhurotus Sangadah & M. Faisyal AbdullahThe Influence of the COVID-19 Pandemic period on Voluntaristic Actions in the Care of Elderly Parents in Modern Families. Fauzik Lendriyono & Tsaniah FariziahChallenging Minister to Loneliness: Strategy of Government to Response Women's Suicide in Japan? Hamdan Nafiatur RosyidaPurchase Decisions based on Design and Customization of Mask Products (Study on Millennial Generations in Pandemic era). Luqman Dzul Hilmi, Siti Nurhasanah,& Immanuel Mu'ammalStrategic Policy: Application of Participatory Innovation in Electronic-based Public Sector Services in Malang City (malang online service system study - SINGO). Krishno Hadi,& Yana S. HijriDigital Marketing in Pandemic era (Perspective Bibliometric). Marsudi, Yulist Rima Fiandari & Iqbal Ramadhani FuadiputraPublic Diplomacy of "la maison de l'Indonésie" in Supporting Indonesian Small Enterprises during and post COVID-19 Crisis. Mathieu Mergans, Sutanto Sastraredja, Ratih Juliati & Devita PrinandaFrom Local to Global: Development and Transformation of bye-bye Plastic Bags Movement. Najamuddin Khairur Rijal & Sal SabilaAn Innovative Strategic Human Resource Management in Uncertain World: a Systematic Literature Review. Nazaruddin Malik, Sri Budi Cantika Yuli & MudrifahAnalysis of Factors to consider in Selection of Suppliers at Coffee Shops during the Pandemic. Nurul Asfiyah, Kenny Roz & Jihan Bari'atu RThe Involvement Strategies of Local Knowledge in Creating a Sustainable City. Rachmad Kristiono Dwi SusiloThe Effect of COVID-19 to Organizational Changes and Job Satisfaction in Turnover Intention. Rizki Febriani, Achmad Mohyi & Eka KadharpaCommunity Development by the Tourism Industry in the Pandemic COVID-19 (study on Community Empowerment around the Selecta Tourism Industry in a Gender Perspective in Batu City). Tutik SulistyowatiThe Role of Business Innovation on the Influence of Entrepreneurship Orientation on the Performance of COVID-19 affected MSMES. Uci Yuliati, Fika Fitriasari& Mathieu MergansBibliometric Analysis of Entrepreneurial Marketing during COVID-19 Pandemic. Yeyen Pratika, Rohmat Dwi Jatmiko, & Sri Nastiti AndhariniLocal Community values-based University Social Responsibility (USR): in Indonesia context. Driana Leniwati, Endang Dwi Wahyuni, Ihyaul Ulum & Kurbonov IzatulloThe Influence of Modeling and Reinforcement from Parents on Helping Behavior in Children: a study at Pondok Bestari Indah Housing, Malang Regency. Oman Sukmana & Erinda Dwimagistri SukmanaHow to Empower Women through Protection Policies?Saenab & Muhammad RusdiTypology of Islamophobia in Indonesia: Qualitative Analysis of tweet content on Twitter. Sahran Saputra & Nirwansyah PutraWali Songo, Communication as Personal Branding: Critical Study of Posmodernists. Mursidi & R. Iqbal RobbieSMART TREN: Economic Recovery Program post Covid-19 at Modern Islamic Boarding Schools (Pesantren) in Semarang City. Sih Darmi Astuti, Herry Subagyo & Risanda A. BudiantoroAn Analysis on the Dual Role of Working Mothers in the era of Pandemic COVID-19.Cahyanti Puspaningsih, Suparman Abdullah & Rahmat Muhammad

Digitalisierung und IT-Sicherheit im Fokus Die Digitalisierung von Geschäftsprozessen in Produkt- und Dienstleistungsbereichen macht Unternehmen zukunftssicher. Globale Klima- und Gesundheitsschutzumbrüche, wie z.B. die Corona-Pandemie sie verursachte, lassen Unternehmen ohne »digitale Agenda« ins Hintertreffen geraten. Cloud Computing, neue Software-Entwicklungen und das Internet der Dinge führen zu immer stärker skalierbaren Ausbaugraden globaler Vernetzung. Maschinen kommunizieren miteinander, KI und digitale Kollaboration schreiten voran. Permanent verfügbare Daten sind dank Cloud und Virtualisierung Technologiefortschritt und Risiko zugleich. Industrie 4.0, Big Data und Cyber-/Hackerangriffe verlangen eine Reflexion elektronischer Geschäftsmodelle und konstruktive Lösungen bei der IT-Sicherheit. Das Umwandeln von analogen Werten in digitale Formate genügt für eine digitale Transformation längst nicht mehr. Erfolge treten nur durch Nachhaltigkeit in Bezug auf den Datenschutz und die IT-Sicherheit ein. Können IT-Services aus Drittstaaten nach der Annullierung des Privacy Shield durch den EuGH datenschutzrechtlich zulässig bleiben oder nur alternative Handlungsoptionen bieten? IT- und Datenschutz-Compliance sowie Haftungsvermeidung Mit der völlig überarbeiteten Neuauflage des von Degen/Deister begründeten Handbuchs »Computer- und Internetrecht« erhalten Unternehmen einen »EDV-Kompass« für die erfolgreiche Realisierung typischer und agiler IT- und Datenschutz-Projekte: Dieses Handbuch unterstützt Unternehmer in dem technisch und rechtlich komplexen Koordinatensystem der IT- und Datenschutz-Compliance, bei dem die Fixpunkte zur Gestaltung und Haftungsvermeidung auszumachen sind. Die Dynamik kann im PDCA-Zyklus abgebildet werden. Mit Praxisbeispielen, Checklisten und Übersichten Die Autoren erläutern aus Unternehmensperspektive in verschiedenen Use-Case-Abläufen, welche IT- und datenschutzrechtlichen Anforderungen im Praxisbetrieb sicherzustellen sind. Vor die Klammer gezogen werden anwenderorientiert Verantwortungs- und Haftungsbereiche. Checklisten und Übersichten unterstützen Entscheidungsträger in Wirtschaft und Verwaltung beim Direkteinstieg in die komplexe Materie. Unentbehrlich für alle Verantwortlichen Das Buch richtet sich an Datenschutzbeauftragte sowie von der Thematik betroffene Zielgruppen aus Management, IT und IT-Security, Produktion, F&E, HR, Finanzen, Revision, Vertrieb, Marketing, Mitarbeitervertretung/Betriebsrat. Use Case-Fälle aus Unternehmensperspektive Praxisfälle aus folgenden Anwendungsbereichen des IT- und Datenschutzrechts werden behandelt: Regulatorischer Rahmen mit IT-Sicherheits- und Datenschutz-Glossar (Teil 1) IT-Sicherheit (Teil 2) Cross-border Datentransfer (Teil 3) Digitalisierungsprojekte: Digitale Umstrukturierung im Unternehmen (Teil 4) Digitalisierung, digitaler Vertrieb und E-Commerce-Projekte (Teil 5) Web-Projekte: Website-Erstellung und Relaunch (Teil 6) Social Media-Projekte: Arbeit und Social Media (Teil 7) Digitaler Vertrieb, Nachverfolgung, Services über IoT, Mobilität (Teil 8) Agile Projekte, F&E, Srum & Datenschutz (Teil 9) Cloud- und SaaS-Verträge (Teil 10) Aspekte des Urheberrechts bei Medien-Projektumsetzungen mit fremden Texten, Bildern u.a. (Teil 11) IT-Beschaffung/Einkauf (Teil 12) IT-Konfliktmanagement (Teil 13) IT-Sicherheitsaspekte bei der elektronischen Kommunikation, Authentizität, Identität und Beweiswerterhaltung mit kryptographischen Verfahren (Teil 14) Autorenteam und Dialogforum Die Herausgeber und Autoren sind langjährig in der IT- und Datenschutzberatung tätig. Sie beraten in den Schnittstellen zwischen Recht, Technologie und Management und haben bereits einschlägig publiziert. Mit Geleitworten von Arne Schönbohm, Präsident des Bundesamtes für Sicherheit in der Informationstechnik (BSI), sowie Harald Klingelhöller, Vorstandsvorsitzender des VOI e.V.

This book examines issues related to the alignment of business strategies and analytics. Vast amounts of data are being generated, collected, stored, processed, analyzed, distributed and used at an ever-increasing rate by organizations. Simultaneously, managers must rapidly and thoroughly understand the factors driving their business. Business Analytics is an interactive process of analyzing and exploring enterprise data to find valuable insights that can be exploited for competitive advantage. However, to gain this advantage, organizations need to create a sophisticated analytical climate within which strategic decisions are made. As a result, there is a growing awareness that alignment among business strategies, business structures, and analytics are critical to effectively develop and deploy techniques to enhance an organization's decision-making capability. In the past, the relevance and usefulness of academic research in the area of alignment is often questioned by practitioners, but this book seeks to bridge this gap. Aligning Business Strategies and Analytics: Bridging Between Theory and Practice is comprised of twelve chapters, divided into three sections. The book begins by introducing business analytics and the current gap between academic training and the needs within the business community. Chapter 2 examines how the use of cognitive computing to improve financial advice can provide value for the financial intermediary and the end consumer. Chapter 3 discusses how technology is accelerating the growth of the financial advising industry at the same time that the wealth accumulated by older generations migrates slowly to younger generations. Chapter 4 focuses on a case study of ARI, a leading fleet management company, and explores the application of advanced analytics to various facets of the industry and the company's experience in aligning analytics with its business strategy. Chapter 5 provides the context for analytics in practice within the biopharmaceutical industry. Chapter 6 offers real-world examples of how project management professionals tackle big-data challenges in a rapidly evolving, data-rich environment. Chapter 7 explores the application of agile methodologies and principles to business analytics project delivery. Chapter 8 discusses the operational benefits that can be gained by implementing real-time, big data analytics in a healthcare setting and the concomitant influence of organizational culture on adoption of the technology. Chapter 9 provides a case study on human capital analytics and investigates if such analytics add new outlooks beyond the usual metrics used by lodging enterprises. Chapter 10 reviews the opportunities and potential shortfall influencing the impact of business intelligence and analytics services for a company's internal use. Chapter 11 highlights how new media marketing and analytics has fostered new insights about the customer journey, such as the creation of the loyalty loop and the need for alignment in marketing strategy. Finally the book concludes with a look at how data and analytics are playing a revolutionary role in strategy development in the chemical industry.

Introduction: Tradition and Change: Many of the well established Western European pharmaceutical wholesalers are companies with strong local traditions and roots dating back for several decades and more. GEHE Pharma Handel GmbH, one of the top pharmaceutical wholesalers in Germany, was celebrating its 175th birthday in 2010. AAH Pharmaceuticals Ltd., the UK's leading distributor of pharmaceutical and healthcare products, was established in 1923, and Herba Chemosan Apotheker-AG, Austria's largest pharmaceutical service and trading company, was established in 1916 as a cooperative from pharmacists for pharmacists. But having years to add does not equal getting old, as we will see in the course of this study. The times of transformation free eras have long gone, stability is not the norm anymore and the challenges being faced today are completely different. The globalisation of markets and competition has forced and still 'is forcing firms to make dramatic improvements not only to compete and prosper but also to merely survive'. For many reasons, which will be detailed throughout this study, pharmaceutical wholesalers across Europe have been facing the need for improvements to secure sustainability and growth. In addition, 'there has been significant consolidation of pharmaceutical wholesalers in Europe … affecting not only the distribution of market share but also the strategic orientation of the surviving firms'. Healthcare in Transition: Not only within the European Union but also across the entire OECD countries, healthcare is one of the largest industries with a dominant position in terms of job creation and a dynamic force in terms of innovation. Despite significant achievements in the health status of populations, concerns prevail on how resources are used in healthcare and how to guarantee an efficient and effective use of modern medicine. The weight of healthcare expenses in relation to GDP has increased the demand to harmonise internationally different definitions and improve the cross-national comparability of data on healthcare expenses. Consequently, the OECD has developed the 'System of Health Accounts'. This manual provides a common framework and supports the international comparison of healthcare data across countries and over time. A combination of medical progress, demographic changes and shifting social expectations are the major drivers of increasing health expenditures in developed countries. Within the EU-15, spending for healthcare has a significant share in percent of GDP. In 2005, the average healthcare spending in the EU-15 was 8.3% of GDP, leading to an increased dominance of expense controls (Figure 1:Total spending on healthcare in % of GDP (2006)). The pharmaceutical market is an integrated part of the overall healthcare market and driven by innovation and milestone improvements as is the overall healthcare market. The pharmaceutical market is the major reference market for the pharmaceutical wholesale industry. The standing and weight of the pharmaceutical market is expressed in the pharmaceutical quota. The pharmaceutical quota reflects the ratio of pharmaceutical expenses in comparison to the overall expenses for healthcare (Figure 2: Pharmaceutical expenditure in % of total health expenditure (2006)). Pharmaceutical expenditure varies significantly across Europe with a record share of 31.9% of total health expenditure in Hungary. The focus on pharmaceutical spending has become of growing importance, as governments are increasingly facing budget problems in financing healthcare activities for their citizens. The prices of established medicines are generally declining over their life cycle but pharmaceutical spending is triggered by non-cyclical trends, such as increasing life expectancy in industrialised nations and the introduction of new and innovative medicines at increased costs. The global pharmaceutical market will continue to grow and drugs will still be perceived as an efficient method of treatment compared with other types of medical care (Figure 3: Life expectancy in years at birth (2008)). Total spending on healthcare in relation to GDP and life expectancy is still relatively low in Central and Eastern Europe (CEE). However, the higher share of spending in pharmaceuticals can be interpreted as reduced spending on other forms of treatment and thereby increasing the importance of pharmaceuticals. Reduced average life expectancy in CEE shows that there is still a need to draw level with the rest of Europe. These trends will ultimately support the growth of pharmaceutical markets but further increase the pressure on local governments to finance additional healthcare. Research Objectives: Pharmaceutical wholesale distribution is an unknown area for the general public, and very often for other players in the healthcare market and politicians too. Little is known about this vital business-to-business link between pharmaceutical production at the beginning and dispensing of drugs at the end of the supply chain. Pharmaceutical wholesale distribution has a long-history in Europe and repeatedly proved to be the most efficient bridge between production and point of sale (PoS) or point of dispensing (PoD). Within the last years, the topic of changes in European healthcare has become of ever growing importance. The pace of change has increased exponentially in some countries. In a functioning healthcare system, pharmaceutical wholesalers are fully embedded and thus significantly affected by a changing environment. Risks and opportunities go hand in hand while governments are changing their policies in healthcare spending, pharmaceutical manufacturers are changing their mode of operating and patients and consumers are changing their ways of receiving or buying pharmaceuticals. The aim of this master thesis is to highlight the role of pharmaceutical full-line wholesalers, to give detailed analyses of an ever-changing healthcare world and map out the most relevant threats and opportunities for European full-line pharmaceutical wholesalers. Structure: This master thesis comprises of five chapters. Chapter 1 provides an introduction to European healthcare and explains the purpose of this thesis. Chapter 2 focuses on the definition of full-line pharmaceutical wholesalers, the specific functions they hold within the pharmaceutical supply chain, and the value added they provide. Chapter 3 investigates the major trends leading to a changing healthcare environment, evaluating the effects of changing demographic compositions, governments' needs to restrict healthcare spending and the consequences on pharmaceutical wholesalers. Chapter 4 deals with opportunities of growth to sustain the success of European pharmaceutical wholesalers in the long run: strategies for liberalising markets, the creation of value added services, vertical integration and the need to grow outside Europe are on display. Chapter 5, finally, summarises the findings of the master thesis. Data Source: Data for the analysis is mainly based on European drivers of healthcare systems. Analysis on national and corporate level has been included where applicable. Global research data, with a special focus on Brazil, Russia, China and India, has been analysed for the purpose of evaluating growth strategies for pharmaceutical wholesalers outside Europe. The reviewed literature has been published by first-in-class experts in healthcare such as IMS Health, the world's leading provider of market intelligence to the pharmaceutical and healthcare industries, GIRP, the umbrella organisation of pharmaceutical full-line wholesalers in Europe, OECD, the Organisation for Economic Co-operation and Development, and high-ranking consulting corporations such as Deloitte Touche Tohmatsu, Roland Berger Strategy Consultants and The Boston Consulting Group. A diverse set of sources was used to provide a comprehensive analysis on changing healthcare markets and the threats and opportunities for pharmaceutical wholesalers.Inhaltsverzeichnis:Table of Contents: 1.INTRODUCTION9 1.1TRADITION AND CHANGE9 1.2HEALTHCARE IN TRANSITION10 1.3RESEARCH OBJECTIVES14 1.4STRUCTURE15 1.5DATA SOURCE15 2.PHARMACEUTICAL WHOLESALE DISTRIBUTION17 2.1PHARMACEUTICAL SUPPLY CHAIN17 2.2FULL-LINE PHARMACEUTICAL WHOLESALERS18 2.3SHORT-LINE PHARMACEUTICAL WHOLESALERS19 2.4FUNCTIONS OF PHARMACEUTICAL WHOLESALERS20 2.4.1Bridging of Distances21 2.4.2Bridging of Time22 2.4.3Quantity Function22 2.4.4Quality Function24 2.4.5Services creating Added Value26 2.4.6Coverage27 3.HEALTHCARE IN TRANSITION29 3.1CHANGINGDEMOGRAPHIC COMPOSITION29 3.2CHALLENGES IN HEALTHCARE FUNDING33 3.3COST-DRIVEN CHANGES34 3.3.1Generic Market Penetration34 3.3.2Price Erosion38 3.4STRUCTURAL ALTERATIONS IN THE PHARMACEUTICAL SUPPLY CHAIN41 3.4.1Direct Deliveries42 3.4.2Public Service Obligation46 3.4.3Certified Supply Chain47 3.5TRANSFORMING HEALTHCARE SYSTEMS IN CEE49 3.5.1The Post-Semaskho Era49 3.5.2Informal Payments and Corruption51 4.SUSTAINABLE GROWTH55 4.1OUTSOURCING55 4.2VALUE ADDED SERVICES58 4.3VERTICAL INTEGRATION59 4.3.1Sweden Abolishes Pharmacy Monopoly60 4.3.2Legislation61 4.4COOPERATION MODELS66 4.5PHARMERGING MARKETS69 5.CONCLUSION73Textprobe:Text Sample: Chapter 2.1, Pharmaceutical Supply Chain: Although the pharmaceutical supply chain has different peculiarities depending on national legislations and market structures, a general supply chain organisation exists and is to a large extent valid across Europe. Figure 4 shows that the origins of the pharmaceutical supply chain are at the manufacturing level. Pre-wholesaling is a preliminary stage of wholesaling and usually covers the logistics processes that have been outsourced by manufacturers. Phoenix, one of the three large pan-European pharmaceutical trading companies, explains the growing importance of pre-wholesale activities: 'Today, there is not a single country in Europe where it is not in manufacturers' interests to outsource their entire distribution and logistics requirements, whether for drugs, medical products or veterinary pharmaceuticals, to a specialist company operating within an efficient pharmaceutical logistical system. This logistics partner takes over responsibility for distribution to all wholesalers.' In addition to basic logistical services, such as the professional storage and transportation in accordance with legislation and special requirements for handling drugs, pre-wholesalers offer tailor-made solutions to the pharmaceutical industry. Tailor-made solutions include among others the tracking of medicine deliveries, monitoring of temperature, humidity and exposure to light, and country specific packaging and labelling. 2.2, Full-line Pharmaceutical Wholesalers: Distribution of pharmaceuticals is the core business of full-line pharmaceutical wholesalers. They provide the most important link between pharmaceutical manufacturing and the point of sale (PoS) and point of dispensing (PoD). 'The activity of pharmaceutical full-line wholesaling consists of the purchase, warehousing, storage, order preparation and delivery of medicines. Pharmaceutical full-line wholesalers carry and distribute the complete assortment of products in range and depth within the framework set by the authorities and the market to meet the needs of those with whom they have normal business relations. In addition to delivering all medicines in their geographical area of activity on the same day/within less than 24 hours, pharmaceutical full-line wholesalers provide working capital and extended financing services, funding of stock and receivables of pharmacies and health care professionals'. Pharmaceutical wholesalers provide not only state-of-the-art logistics services but also a wide range of value added services to various stakeholders in healthcare. Tailor-made solutions for the pharmaceutical industry are becoming increasingly important and full-service support beyond logistics competencies has long been established for pharmacy customers. Value added services are no longer mere add-ons to the logistics services but are vital competitive assets. Wholesalers are not only creating benefits down-stream in the supply chain but also across the healthcare market including the final consumers of medicines. 2.3, Short-line Pharmaceutical Wholesalers: Another mode of wholesaling is provided by short-line wholesalers, which are the cherry pickers of pharmaceutical wholesaling. Short-liners restrain their product portfolio to a specific range of pharmaceuticals only. Consequently, they benefit significantly from a narrow financially driven product portfolio and slim cost structures. By contrast, full-line wholesalers offer the entire spectrum of medicines in order to guarantee supply and to support the health of the population. Service offers from short-line wholesalers are either minimal or not existing. National governments usually strive to achieve three targets concerning the pharmaceutical supply chain: drug safety, security of supply and quality of supply. Short-line wholesalers cannot guarantee the security of supply as they only provide a narrow range of medicines. Their focus on highly profitable products negatively affects the product portfolio of full-line wholesalers, which need the profitable products to be able to stock and distribute unprofitable medicines. Hybrid costing has been the economic baseline to guarantee the security of supply. To ensure that supply of medicines is guaranteed, several European countries have legally obliged wholesalers to provide the full range of medicines to pharmacies. France, Italy, Belgium, Greece, Portugal, Spain and some of the new EU member states have implemented these public service obligations.

Chapter 1 Chemical1.0 About the Chemical SectorDrew Spaniel1.1 ICS Security in the Chemical Sector-Beyond CFATSEdward J. LiebigChapter 2 Commercial Facilities2.0 About the Commercial Facilities SectorPete Slade2.1 Digital Supply Chain Security: What Happens When an Organization's Trusted Solutions Can No Longer Be Trusted?Pete Slade and Dave SummittChapter 3 Communications3.0 About the Communications SectorTyler Healy3.1 Accelerating Intelligence to ActionTyler Healy3.2 Zero Trust for Critical Infrastructure Requires a New Focus on Secure CommunicationsGlen GulyasChapter 4 Critical Manufacturing4.0 About the Critical Manufacturing SectorChris Grove4.1 Transitioning Critical Manufacturing to Cyber ResiliencyChris GroveChapter 5 Dams5.0 About the Dams SectorLaura Whitt-Winyard5.1 Under-Funding Dam Sector Cybersecurity Leads to a Flood of ThreatsLaura Whitt-WinyardChapter 6 Defense Industrial Base6.0 About the Defense Industrial BaseTravis Rosiek and Robert F. Lentz6.1 Accelerating DIB Cyber Security and Information Sharing TransformationTravis Rosiek and Robert F. Lentz6.2 What Is CMMC and Why Is It ImportantDr. Darren DeathChapter 7 Election7.0 About Election Security: Perspectives on Past, Present, and Future US Political CampaignsBrigadier General (ret.) Francis X. Taylor, Joseph Drissel, and Matt Barrett7.1 Action Plan for More Secure Campaigns-Addressing the Gaping Hole in Our Electoral ProcessBrigadier General (ret.) Francis X. Taylor, Joseph Drissel,and Matt Barrett7.2 Preparing for the Future of Election Security-Recommendations for the 46th PresidentThe Center for Internet Security7.3 The Race with No Finish Line: Securing the Next Election in the Wake of 2020Matthew Travis7.4 The State of Campaign CybersecurityBrigadier General (ret.) Francis X. Taylor, Joseph Drissel, and Matt Barrett7.5 The Price of Liberty-Countering Long-Term Malicious Cyber Influences on Democratic ProcessesJosé de Arimatéia da CruzChapter 8 Emergency Services8.0 About the Emergency Services SectorStanley J. Mierzwa and Lauren Spath-Caviglia8.1 Case Study-Law Enforcement Digital Forensics and Investigations Review; Results of a Cybersecurity Workforce Readiness SurveyStanley J. Mierzwa and Lauren Spath-CavigliaChapter 9 Energy9.0 About the Energy SectorChris Luras, John Eckenrode, and Donald Heckman9.1 Securing the Backbone of the US Critical InfrastructureChris Luras, John Eckenrode, and Don HeckmanChapter 10 Financial Services10.0 About the Financial Services SectorHitesh Sheth10.1 Time for Financial Providers to Lead with CybersecurityHitesh Sheth10.2 Public-Private Partnership in Fighting the Cyber ThreatTimothy L. CallahanChapter 11 Food and Agriculture11.0 About the Food and Agriculture SectorTimothy Bengson and Itzik Kotler11.1 For CPG Companies, a Zero Trust Security Strategy Is the Best Supply Chain DefenseTimothy Bengson and Itzik Kotler11.2 Software Helps Feed America-How Do We Keep It Secure?Rusty Sides, Justin Ruth, Will Berriel, Scott McBain, and Michael Deck11.3 Trust in the Food and Agriculture Supply Chain Starts in the Dirt and Ends on Our TablesJoyce HunterChapter 12 Government Facilities12.0 About the Government Facilities SectorDonald Maclean12.1 Zero Trust: Buzzword or Panacea?Donald Maclean12.2 Outdated and Left Behind: Improving and Innovating Our Government FacilitiesDr. Nikki Robinson12.3 Recommendations for Securing Government FacilitiesDr. Ron MartinChapter 13 Healthcare and Public Health13.0 About the Healthcare and Public Health SectorKrishnan Chellakarai and Itzik Kotler13.1 How to Navigate a New Era of Threats to the Healthcare SectorKrishnan Chellakarai and Itzik Kotler13.2 Direct Patient Care Subsector Cybersecurity State of the UnionJoey JohnsonChapter 14 Information Technology14.0 About the Information Technology SectorJohn Fanguy14.1 Cybersecurity and Zero Outage: Where CISOs and Mission Leaders AlignJohn Fanguy14.2 Managing Global Supply Chains and Their Impact on US Critical Infrastructure: What Do Critical Infrastructure Sectors Need to Do,Now and in the FutureDonald R. Davidson Jr.Chapter 15 Nuclear Sector15.0 About the Nuclear Reactors, Material, and Waste SectorDrew Spaniel15.1 Security by Isolation Inhibits Nuclear Sector Resilience and PotentialDrew SpanielChapter 16 Local and State Government16.0 About State and Local Government CybersecurityRita Reynolds16.1 Emerging Threats and Challenges Facing State and Local Governments and Why They Should Be Considered Critical InfrastructureMarcela Denniston, Alycia Farrell, Peter Liebert, and Jason Smith16.2 Innovations for State and Local GovernmentsMarcela Denniston, Alycia Farrell, Peter Liebert, and Jason Smith16.3 Recommendations to Improve the Cyber Resilience of State and Local GovernmentsMarcela Denniston, Alycia Farrell, Peter Liebert, and Jason SmithChapter 17 Transportation17.0 About the Transportation SectorJerry L. Davis17.1 From the Ground, through the Air, and Beyond Out There: Over the Horizon Opportunities, Risks, and Challenges in the Transportation System SectorJerry L. DavisChapter 18 Water and Wastewater Management18.0 About the Water and Wastewater Systems SectorDr. Bradford Sims18.1 Florida Water Treatment Attack and the Implications for Critical Infrastructure and Cybersecurity-An ExegesisDr. Ian McAndrew18.2 Adhering to 12-Stage Process for Achieving Cyber Secured Water and Sewage OperationsDaniel EhrenreichClosingConclusionJoyce HunterAfterword: Some Things Change, Some Things Stay the SameSuzette Kent