A Systems-Resource Approach for Evaluating Organizational Effectiveness
In: Human relations: towards the integration of the social sciences, Band 31, Heft 7, S. 631-656
ISSN: 1573-9716, 1741-282X
Systems theorists maintain that all organizations, in order to survive, must be able to fulfill certain basic needs. In this article, these needs relate to: (1) the organization's ability to search out and respond to the properties of the external environment; (2) the organization's ability to use its resources to produce outputs and to maintain and restore the system; and (3) the organization's ability to bargain and optimize its use of resources in an environment with a number of decision-makers, each with different objectives. These criteria are used to evaluate the effectiveness of seven local government organizations.