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This paper describes the results of a pilot project, funded by the Economic and Social Research Council, which explored the effectiveness of the public information and communications policies of the UK Parliament in London and the new devolved legislatures in Scotland, Wales and Northern Ireland. The study consisted of two elements: a series of indepth interviews with service providers; and interactive, electronically assisted interviews with the general public conducted in a roadshow environment. The paper focuses primarily on the results of the first stage of the research, relating these where appropriate to what was learned about user information behavior in the second stage.

This report details the results of a pilot study, funded by the ESRC, to test the application of a new data collection tool - an interactive, electronically-assisted interview delivered in a roadshow environment - in the context of the public's need for parliamentary and devolved legislature information. This data collection approach was deemed suited to the exploration of a complex area of information need, in particular the relationship between information and democratic participation, combining, as it does, the capacity for observation of online activity with the opportunity to ask probing questions about both the quality and usefulness of information located and respondents' perceptions of the relationship between information and the 'active citizen'. The tool has potential for application in a variety of information behaviour contexts. Given that the interview is conducted in an electronic environment, it is particularly suited to gauging the potential impact of information and communication technologies (ICTs) on patterns of behaviour.

The objective of this article is to highlight the contribution and importance of parliamentary information visualization (PIV) with a view to legislative transparency and citizen empowerment. The constant appeal for parliamentary openness regarding information on laws and bills and accountability of elected representatives calls for transparency in parliamentary procedures and at several areas of parliamentary informatics, in order to enhance democratic control and re-establish constituents' trust. On the other hand, the provision of easy to understand and analyze information plays a central role to the achievement of transparency. In this respect, this paper provides an overview of the characteristics and capabilities of information visualization that can contribute to delineating the institutional, but also technical possibilities and constraints of achieving legislative transparency. On the basis of this overview, it is attempted to highlight some causal relationships between parliamentary openness, legislative transparency and parliamentary information visualization, and discuss the potential and limitations of PIV not only in terms of technical solutions but also with respect to human factors and political aspects that need to be considered as further determining the success or failure of PIV efforts. In this line of thought, the concluding section of the article provides a discussion on the strengths, weakness, opportunities and threats that can be identified for parliamentary information visualization, as well as on dimensions and specific checkpoints that can be used to evaluate the effectiveness of PIV efforts, as regards the end objective of citizen empowerment.

This article discusses the results of an exploratory study, funded by the Economic and Social Research Council, which investigated the impact of technology on the communication of parliamentary information to the general public in the United Kingdom. As Stage 1 of the project, interviews were conducted with representatives of the public information services of the UK Parliament, the Scottish Parliament, the National Assembly for Wales and the Northern Ireland Assembly. Stage 2 consisted of interactive, electronically-assisted interviews, delivered in a roadshow environment, where members of the public were given the opportunity to explore, and provide critical feedback on, parliamentary websites.

The objective of this article is to highlight the contribution and importance of parliamentary information visualization (PIV) with a view to legislative transparency and citizen empowerment. The constant appeal for parliamentary openness regarding information on laws and bills and accountability of elected representatives calls for transparency in parliamentary procedures and at several areas of parliamentary informatics, in order to enhance democratic control and re-establish constituents' trust. On the other hand, the provision of easy to understand and analyze information plays a central role to the achievement of transparency. In this respect, this paper provides an overview of the characteristics and capabilities of information visualization that can contribute to delineating the institutional, but also technical possibilities and constraints of achieving legislative transparency. On the basis of this overview, it is attempted to highlight some causal relationships between parliamentary openness, legislative transparency and parliamentary information visualization, and discuss the potential and limitations of PIV not only in terms of technical solutions but also with respect to human factors and political aspects that need to be considered as further determining the success or failure of PIV efforts. In this line of thought, the concluding section of the article provides a discussion on the strengths, weakness, opportunities and threats that can be identified for parliamentary information visualization, as well as on dimensions and specific checkpoints that can be used to evaluate the effectiveness of PIV efforts, as regards the end objective of citizen empowerment.

This chapter discusses the role and effectiveness of UK parliamentary public information services in both servicing the needs of the general public for information about government and also in communicating positive messages about the work of government. The authors argue that there is tension between both roles in terms of service philosophy and that this tension may have resulted in neither function being adequately achieved. Research results suggest that present practice, particularly in terms of web service delivery, is failing to engage the public in the political process and that government must rethink strategies for attracting users to their websites.