Understanding of ethics in public management is an important and strategic basic competence that has to be owned and practiced by public bureucrat consistantly in the implementation of government, development, and public service for society. Therefore a study of understanding and implementation of the concept of ethics in public service need to be socialized, especially that of related to equality, equity, loyalty, and responsibility. This article will discuss about how important the understanding and implementation of ethics in public service. Kata Kunci: Etika, Birokrasi, Pelayanan Publik
The most protruding weakness of local government bureaucracy in Indonesia from the governance perspective is the rule-driven or rule-following character. This happens as the autonomous and local self-governance has not practically been implemented ever since the Independence Day in 1945. Before the local autonomy policy came into effect on 1 January 2000, the role of local governments was merely as the interest articulation and representative of upper (provincial and central) governments. Such character and role, of course, did not meet the competitive and public-centered spirit within public service program. The implementation of public service policy was then colored by long-chained bureaucratic procedures (red-tape bureaucracy), monotonous and unprofessional system, and inconsistent and unresponsive manner toward the demands of local society. Therefore, local government bureaucracy should change to be more creative and innovative. It should continuously be improved to implement public service delivery programs as well as to find better solutions over complicated problems in the field of public service delivery. A strategic step to overcome the issue is to implement the empowerment approach to local society as mostly applied in the business-model service.
Service is the main task of the state apparatus. The scope of services and public services covered broad aspects of community life. This task has been clearly outlined in the preamble of the 1945 Constitution that is in the fourth paragraph. In practice, public services in Indonesia have not been going well. The provision of public services by government officials to the public is actually an implication of the state apparatus functions as a public servant. Therefore, the position of the government apparatus in public services is very strategic because it will determine the extent to which the government is able to provide the best possible service to the community, which thus will determine the extent to which the state has to perform its role properly in accordance with the purpose of founding. The indicator of public services quality are punctuality, ease of filing, the accuracy of error-free services, and service charges. It is highly influenced by the organizational structure, the ability of the apparatus and service systems. Keywords: Public, Service, Quality
The improvement of public services is one of homework for Indonesia that has not finished yet. Since the movement of reformation succeeds to remove the new regime, many policies have been produced by the government of reform era in increasing public services. However, such policies do not create satisfactory and enjoying public services. In many cases, citizens and their interest could not be the main concern. Even put aside from public service orientation. Ethic for public service is one of aspects of public services that is far from what the society expect. The attitude of public service officers who are not responsive, accommodative, ransparent, emphatic and friendly is ethic phenomena of public services. Such phenomena still can be seen from the way territory guardian when they interact with society in a given service process. But actually, the ethic of public services is an indicator of public service quality, especially in terms of services.
Paradigm shift in public services to be more transparent, accountable, and participatory encountered many obstacles at its implementation. Constraints are not only coming from the government officials but also from the people who do not fully believe in the improvement efforts being taken by the government. Taking the example of One Stop Service (Samsat) in the city of Yogyakarta, this paper presents a portrait of public service delivery that is still full of practices that are inconsistent with the principles of new public management.
Dynamic development of society, they want the public bureaucracy to be able to provide the public services more professional, effective, simple, transparent, open, timely, responsive and adaptive. With excellent public service, to build a human quality in the sense of increasing the capacity of individuals and communities to determine actively its own future. Actualization of democratic precepts in the public services delivery in Indonesia starting point on the importance of community participation ranging from formulating criteria for the services, how the delivery of the services, arranging each engagement, public complaints mechanism set up by the monitoring and evaluation of the implementation of the public services in order to co-together build a commitment to create quality of the public services. It's all been contained in the Law 25 of 2009 on Public Services, certainly it has been based on the precepts of the democracy of Pancasila. Rembug of the public services as an actualization of the public services based on the democracy of Pancasila.
Kecamatan is an organization that lives and serves the life of the community. Incarrying out the duties of the government of the kecamatan apparatus carry out the functions ofgovernance such as governance, development, society including in carrying out the duties ofthe ministry. The purpose of this research is to know and analyze service innovation and whatfactors become supporting and inhibiting service quality in Mandau Sub-district of BengkalisRegency of 2016. This research uses qualitative method with case study as research strategywith number of informants amounted to 18 people. The result of the research shows that serviceinnovation in Mandau Sub-district of Bengkalis Regency 2016 can be seen from MandauDistrict's effort to make changes through innovations in service by speeding up service to thecommunity through Motor Service Shuttle Service, forming game area (children corner) whenthe long wait for the children do not get bored and can enjoy the games that have been provided,social networking as a path to deliver services. The inhibiting factors of public service innovationin Kecamatan Mandau are lack of apparatus resources that have expertise in the field of publicservices and still lack of adequate infrastructure. While the supporting factor is the spirit that isgiven between one employee with another same employee, routinely held a coordination meetingor a kind of evaluation every one month later the existence of awareness to serve the communitywith sincerity in accordance with the conscience.
In 1987 Mr. Wilson said, "it is the object of administrative study to discover: first, what government can properly and successfully do; second, how it can do these proper things with utmost possible efficiency and at the least possible cost, either of money or of energy". Our Indonesian government seeks strategies how it can properly and successfully serve the public. For this purpose, it releases Public Service Law. However, the first draft of the law is not based upon public interest. It is merely government initiative for the sake of governmental task completion. Several experiences including those of local governments do not take into account the fact that organization is a social system which has a lot of aspects as well as subsystems to be considered. Without considering these aspects, service institutions will hardly satisfy their clients. This writing shows the nature of organization and the principles to be implemented in order that public services can be delivered successfully.
Village government isn't delivering basic public services: education, health, and social economy. It is just levy tax land, legitimate of letters, and building infrastructure with mutual cooperation as heritage colonial policy, heerendiensten. Base on this problem, the qualitative research conduct in Loireng Village, Sayung Under District, Demak Regency/District, Central Jawa Province. The objective of this research is to analyze why the village government does not deliver basic public services. Data were collected by observation, document study, and interview. Data analyzed with qualitative descriptive. The new public service theory Denhardt and Denhardt used to analyze it. This research found that village government isn't formal government but state corporatism which not formed to deliver citizen public services.
The study conducts to determine how public sector servicedelivery licensing and the factors that influence the field of public service licenses in South Tangerangcity. This study uses a qualitative approach and case study method. Data collection is conductedby the research structured interviews, observations, and a review of the relevant documents. Theresults shows the fact that the public service field of licensing in South Tangerang was not asexpected. There is still a gap between service users should receive services with the servicesprovided by the city government. Then there are several factors that affect the public service sectorin South Tangerang city licensing such as the absence of a clear legal framework eg minimarketpermit factor, BP2T coordination with other officials. System and mechanism of action are notestablished, as well as human resources issues that still need improvement.
This paper talks about the role of Ombudsman in order to realize clean government and good governance especially for government agencies Clean Goernment and Good Governance in relation to good governance in the form of Public services to the public include aspects; The judicial system (the supremacy of law) and the government responsible for running the public service efficiently. In supporting the ability of a government in implementing Good Governance, there are three key pillars in its alignment: Government (the state), civil society (Society of Adab, civil society, civil society), and the market or the world Business. The three pillars are the parties that are integrated in the realization of Good Governance. In the context of institutional or institutional, the two pillars of Clean Governance mentioned above are the government, the business world (private), and the community in Public services must have a high synergy in the public service process. The third relationship can be explained by looking at the principal agent concept where the government is the agent who obtains the mandate of the community through the law to conduct public services to the business world and society as Principals who are then based on legislation involving other parties as a controlling the relationship is Ombudsma. Analysis uses the concept of 4 levels of economic institutional. The results of the analysis recommend: Good and Clean Governance is a reform demands that one form is improvement of public service. Referring to the law No. 25 on public services, the parties involved in the public service process are government agencies as agents, communities as principals and ombudsmen as third parties acting as supervisors and Mediator. The relationship between the government and the community can be explained by the concept of the principal agent that raises the problem of agency and problems arising between the two is resolved through the Ombudsman. The purpose of public service is to provide optimal preference for the community in fulfilling its needs by first fulfilling the requirements needed to obtain service. The Ombudsman as the agency being persuaded by the law should be able to minimize the costs arising from the public service process.
Tulisan ini bertujuan menjelaskan implementasi pelayanan publik dewasa ini dari perspektif/paradigma humanistis. Metode yang digunakan adalah metode deskriptif, yaitu menggambarkan beberapa kajian, kebijakan pelayanan publik dari berbagai literatur. Hasil kajian literatur menunjukkan bahwa pendidikan karakter dan penanaman nilai-nilai humanisme kepada para pelaksana pemberi layanan (elit pemerintahan/politik, aparatur birokrasi) sangat penting dan harus dilakukan agar proses pelayanan publik dapat lebih berkualitas dan memberi kepuasan optimal bagi para penerima layanan. Kata Kunci: Paradigma, humanis, pelayanan publik.
This research is motivated with the lack of optimal public services in village offices in the Karangrejo sub-district, which is related to the principles of good governance, including accountability, transparency and participation. Theoritically, the application of accountability, transparency and good participation will produce good public services. Further, the basic principles that can be applied in government to improve public services are accountability, transparency and participation from the community. The purpose of this study is to analyze the effect of accountability, transparency and participation on public services quality in the Village Offices of Karangrejo Subdistrict. This study uses a quantitative approach. The type of research used in this study is the correlation with the sampling technique using cluster sampling where all samples from the entire village office of Karangrejo Subdistrict. The sample in this study amounted to 58 people using the Slovin formula for sampling in each village. Data collection used by the techniques of using questionnaires. The analysis technique used is OLS. Firstly, the data is tested by testing of the validity, reliability and classical assumptions. Based on the results of the study it can be concluded that there is a significant influence of accountability, transparency and participation on public services both partially and simultaneously. Based on the conclusions of the results of the study it is recommended for both public and private organizations to always pay attention to the principles of good governance, if the principles of good governance can be implemented and achieved well it can improve public services. And for the next researcher, it is better to be able to study more variables related to good governance such as effectiveness and efficiency, legal rules and responsiveness that have a significant effect on public services by conducting research at the district level. ; Penelitian ini dilatar belakangi belum optimalnya pelayanan publik di kantor desa se-kecamatan karangrejo yaitu terkait dengan prinsip good governance meliputi akuntabilitas, transparansi dan partisipasi. Secara teoritis, Penerapan akuntabilitas, transparansi dan partisipasi yang baik akan menghasilkan pelayanan publik yang baik begitu sebaliknya semakin rendah penerapan Selanjutnya, akuntabilitas, tingkat transparansi dan tingkat partisiasi akan berdampak rendahnya kualitas pelayanan public. Tujuan dari penelitian ini adalah untuk menganalisis pengaruh akuntabilitas, transparansi dan partisipasi secara parsial maupun simultan terhadap pelayanan publik di Kantor Desa Se-Kecamatan Karangrejo. Penelitian ini menggunakan pendekatan kuantitatif. Jenis penelitian yang digunakan dalam penelitian ini adalah korelasi dengan teknik pengambilan sampel menggunakan cluster sampling dimana semua sampel dari seluruh kantor desa Kecamatan karangrejo. Sampel dalam penelitian ini berjumlah 58 orang dengan menggunakan rumus slovin untuk pengambilan sampel di tiap-tiap desa. Teknik pengumpulan data menggunakan kuesioner. Teknik analisis yang digunakan adalah OLS dengan bantuan software Eviews 9 dengan terlebih dahulu diuji dengan uji validitas, reliabilitas dan asumsi klasik. Berdasarkan hasil penelitian dapat disimpulkan bahwa adanya pengaruh signifikan akuntabilitas, transparansi dan partisipasi terhadap pelayanan publik baik secara parsial maupun simultan. Berdasarkan kesimpulan hasil penelitian disarankan bagi organisasi baik negeri maupun swasta untuk selalu memperhatikan prinsip-prinsip good governance, apabila prinsip-prinsip good governance dapat terlaksana dan tercapai dengan baik maka dapat meningkatkan pelayanan publik. Dan untuk peneliti selanjutnya sebaiknya dapat mengkaji lebih banyak variabel-variabel yang terkait good governance seperti efektivitas dan efisiensi, aturan hukum dan daya tanggap yang berpengaruh signifikan terhadap pelayanan publik dengan melakukan penelitian ditingkat kabupaten.
The service of face to face birocracy appear a stigma come to a stadium confusing society, so that it becomes a chronic bureaupathology, and even lead to an administrative inertia, that is a condition of uncapability birocracy to act professionally. Professioanlism will come true if there is a fitness between bureucratic competency and task-requerement, and it can be developed if there is political will of a government.To change a bureucracy philosophy, it is necessary to reposite vision and mission of public bureucracy, norms and structure, and bureucracy procedure moved from rule governance paradigm provided the best services for Key Words: profesionalisasi, birokrasi, pelayanan publik
Pelayanan publik saat ini telah menjadi isu yang semakin strategis karena kualitas kinerja birokrasi pelayanan publik memiliki implikasi yang luas dalan aspek kehidupan masyarakat. Namun demikian pelayanan publik sebagai tugas utama birokrasi atau aparatur Negara masih sangat dipengaruhi oleh sistem pemerintahan yang lebih mengedepankan kekuasaan atau kewenangan. Kondisi penyelenggaraan pelayanan publik yang dilaksanakan pemerintah dari berbagai aspek sampai saat ini masih jauh dari harapan masyarakat. Walau demikian pemerintah terus berupayah untuk mengadakan pembenahan serta pengembangansistem pelayanan publik. Dalam tulisan ini penulis ingin mengulas mengenai teori yang digagas oleh David Osborne dan Ted Gaebler dengan konsepnya mengenai Reinventing Government untuk dijadikan sebagai solusi alternatif dalam melakukan optimalisasi pelayanan publik dalambirokrasi. Gagasan Reinventing Government yang dicetuskan oleh David Osborne dan Ted Gaebler (1992) adalah gagasan mutakhir yang mengkritisi dan memperbaiki konsep-konsep dan teori-teori klasik yang telah ada untuk optimalisasi pelayanan publik.
