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The Relationship Laws that Drive Success There are powerful but invisible laws that determine whether your relationships -with your clients, colleagues, and friends-will thrive or wither. These relationship laws are ever-present. When you align with them, the results are dramatic. Your network will grow rapidly. You'll be seen by clients as a trusted partner rather than an expense to be managed. And you'll find the people around you eager to help you succeed. When you ignore the laws, however, your efforts will falter. Relationship building will seem like very hard work. Power Relationship

Purpose
– Business to business (B2B) professional services depend on inter-firm cooperation for the co-creation of value. Such cooperation rarely happens overnight; it requires time for the relationship to develop. The purpose of this research is to investigate how different performance attributes of a professional service differ with the tenure of the relationship.


Design/methodology/approach
– This exploratory study utilizes seven years of longitudinal customer data provided by a B2B professional service firm. The firm's customers assess satisfaction, value, loyalty, performance quality and their image of the firm after each project.


Findings
– Data were classified into three tenure related groups – i.e. transactional, emergent and mature relationships. MANOVA and post hoc contrasts of the average attribute scores of the three groups were conducted. The data support the conclusion that high performance in professional services is evident in mature relationships.


Research limitations/implications
– Data come from company archives and reflect the firm's efforts for tactical management of client relationships, not independent informant reports from randomly selected accounts.


Practical implications
– Satisfaction surveys can be employed tactically by professional service providers to develop stronger relationships with their clients en route to co-creating extraordinary value from high levels of service quality and the client's high regard for the provider's professional qualities, such as expertise, customer focus and initiative.


Originality/value
– To the authors' knowledge, no one has shown empirically the dramatic performance advantage stemming from relationships. This is important because theory suggests that customer relationships hold strategic value. Because they are immobile and inimitable, they represent a potential sustainable competitive advantage. However, relationships take time to develop. This begs the question of whether they are worth the time and effort to develop. In the professional service context, where buyer and seller seemingly must collaborate to co-create value, mature relationships indeed yield higher performance, compared to transactional and emerging relationships.

Machine generated contents note:1.Boundaries and Dual Relationships: Key Concepts --Boundary Issues in the Human Services --Emerging Boundary Challenges: Social Media and Electronic Communications --Typology of Boundary Issues and Dual Relationships: A Synopsis --Managing Boundaries and Dual Relationships --Sound Decision Making --2.Intimate Relationships --Sexual Relationships with Clients --Sexual Relationships with Former Clients --Counseling Former Sexual Partners --Sexual Relationships with Clients' Relatives or Acquaintances --Sexual Relationships with Supervisees, Trainees, Students, and Colleagues --Physical Contact --3.Emotional and Dependency Needs --Friendships with Clients --Unconventional Interventions --Self-disclosure: Whose Needs Are Being Met? --Affectionate Communications --Community-based Contact with Clients --4.Personal Benefit --Barter for Services --Business and Financial Relationships --Advice and Services --Favors and Gifts --Conflicts of Interest: Self-serving Motives --5.Altruism --Giving Gifts to Clients --Meeting Clients in Social or Community Settings --Offering Clients Favors --Accommodating Clients --Self-disclosing to Clients: The Risks of Altruism --6.Unavoidable and Unanticipated Circumstances --Geographic Proximity: Small and Rural Communities --Conflicts of Interest: Unexpected Challenges --Professional Encounters --Social Encounters --7.Risk Management: Guidelines and Strategies --Emerging Issues: The Challenge of Electronic Boundaries --Risk-Management Guidelines.

Working in a rural community locates the professional in a wider social network as community members often expect more from their professionals; not only as service providers, but also as engaged members of the community. This can result in the rural social worker being highly visible both personally and professionally and it can also lead to overlapping relationships. These higher expectations can place stress on the worker in terms of maintaining accepted professional roles and a sense of professional identity. This qualitative study explores the first-hand experiences of a cross-section of service providers in more than a dozen communities within northwestern Ontario and northern Manitoba, Canada. The responses of the participants provide some insight into how rural practitioners maintain their professional identity when working within the unique demands of the rural and remote context. Recurring themes from the interviews suggest that these professionals craft their own informal decision-making processes to address intersecting roles, community gossip, and personal isolation, even while, in some cases, practicing in their home community. The findings provide greater understanding of the pressures and realities of working in small remote towns and the challenges of responding to the expectations and realities of relationships including the expectation of working with friends and family members of friends or colleagues: issues that have not been adequately studied in the literature to date.

Background: The quality of the relationship between professional and user is one of the important factors in the recovery process. However, more knowledge is needed concerning the components of helping relationships and characteristics of the helping professional. The aim of this study was to explore users' experiences of helping relationships with professionals. Data and methods: This was a grounded theory analysis of 71 qualitative interviews to explore users' experience of helping relationships and their components, in psychiatric care in Sweden. Discussion: Within the three main categories – interpersonal continuity, emotional climate and social interaction – two core themes were found that described vital components of helping relationships: a non-stigmatizing attitude on the part of the professionals and their willingness to do something beyond established routines. Conclusions: The focus in psychiatric treatment research needs to be broadened. In addition to research on the outcome of particular methods and interventions, the common factors also need to be investigated, above all, what is the effect of the quality of the relationship between user and professional. Greater attention needs to be paid, as well, to how helping respective obstructive relationships in psychiatric services arise, are maintained or are modified.

Dealing with the complex and discomforting 'grey 'area where sex, love and money collide, this book highlights the general materiality of everyday sex that takes place in all relationships. In doing so, it draws attention to and destigmatizes the transactional elements within many 'normative' partnerships - be they transnational, inter-ethnic or otherwise.Focusing on Cambodia, and on a subculture of young women employed in the tourist bar scene referred to as 'professional girlfriends', the book shows that the resulting transnational relationships between Cambodian women and t

Dealing with the complex and discomforting 'grey 'area where sex, love and money collide, this book highlights the general materiality of everyday sex that takes place in all relationships. In doing so, it draws attention to and destigmatizes the transactional elements within many 'normative' partnerships - be they transnational, inter-ethnic or otherwise. Focusing on Cambodia, and on a subculture of young women employed in the tourist bar scene referred to as 'professional girlfriends', the book shows that the resulting transnational relationships between Cambodian women and t.

Build a successful board by knowing where the land mines are Veteran school board member, Richard E. Mayer, takes a humorous approach to the serious relationship between school administrators and board members. While the overwhelming majority of school board members have good motives, even people who mean well can make bad moves. This book shows how to prevent good intentions from creating bad outcomes. Each chapter presents a negative behavior scenario and analysis, offers alternatives, and provides win-win solutions. Key features include: 28 brief case studies Lessons learned for bo

Debates over the relationship between professional practice, professional standards and professional identity have been a feature of Australian and international educational and political discourse for the last two decades (Ball, 1997; Bodman, Taylor & Morris, 2012; Doecke, Howie & Sawyer, 2006; Power, 1994; Sachs 2001). The discourse is replete with neo-liberal claims about educational reform that supposedly benefits everyone. It invariably includes appealing rhetoric about greater transparency, democratic participation, individual choice, and the freedom for individuals within the system to express themselves openly. Much research has shown that these claims are belied by the increasingly dominant regimes of performativity (Ball, 2003) and audit cultures (Avis, 2003; Power, 1994) that seek to standardise and narrow educators' professional practice. In their quest for professional recognition, teachers and teaching communities are obliged to engage with the twin banner of standardisation and accountability as a measure of whether young Australians are meeting important educational outcomes. Yet, the literature shows that teachers in Australia have engaged with their working practices in different ways (see Gannon, 2012; Parr, 2010). This inquiry investigates how a small number of (mostly) experienced educators in Australia have engaged with this rhetoric and this neo-liberal policy making. It explores and reflects on the actions and professional choices they have made in their day to day professional lives, and the attitudes and emotions that have underpinned these actions. Adopting institutional ethnography (Smith, 2005, 2006) as an important dimension to this research, I map out how educators, individuals and groups act and are acted upon across time and space, drawing attention to the complex negotiations they undertake in their particular educational sites. The study involves interviews with twelve secondary school teachers (most of them with more than 20 years' experience, but some beginner teachers, too) and school leaders in Melbourne and overseas. A multifaceted narrative, this thesis is also informed by references to literature in the fields of philosophy, autobiography (Florio-Ruane, 200 I), poetry, and literary fiction as well as the expected literature in educational theory. One element that draws this perhaps disparate range of literature together is my interest, as both a literature teacher and a researcher, in language. Language, with its creative and educational possibilities, and also its power to control and contain, is centre-stage in this study. Through close attention to the language I use, I make explicit the impact on the research of my own professional and personal background (Mackenzie & Knipe, 2006) and this same close attention to language enables me to explore how my activities, feelings and experiences hooked me into "extended social relations" (Smith, 2004, p. 5) in my work in the classroom and in conducting this research. I explore these institutional relations and practices reflexively through journal entries and autobiographically as part of the "memory work" of this study (Haug et aI., 1987). 3 A key focus of this study is to explore the extent to which emotion is an important dimension of the intellectual, critical and relational practices of teachers. This exploration is underpinned by socio-cultural (e.g., Ball, 2003) and dialogic (e.g., Bakhtin, 1981) theory. I challenge traditional psychologistic studies that see emotion located in the individual, a 'natural' phenomenon that one must learn to 'control' (e.g., Boler, 1999; Rose, 1998). This study critically and reflexively teases out some ofthe consequences of practitioners engaging in their work, rather, with a degree of "emotionality" (Denzin, 1984). Expression of feelings may often be considered 'inappropriate' in neo-liberallandscapes and political agendas that are pre-occupied with standardised learning outcomes and professional performance (see Zembylas, 2003). When teachers repress their feeling, they learn - sometimes at great emotional cost - how to self-regulate emotions and know which ones may be expressed and which may not. While this study shows some examples of this, it also shows the potential for the relational and emotional dimensions of teaching to re-form subjectivities and 're-embody' professional practice. The research accentuates the diverse local, contextual and social factors that shape teachers' everyday work in ways that challenge neo-liberal politics of standardisation, regulation and technicism. It illustrates how in any open and democratic society the social world can be "a site of debate" (Smith, 2004, p. 27), opening up for engagement with all members of a professional community the mUltiple views and intellectual positions that exist in that community. As the narratives from the participants in this study reveal, in educational settings which understand and appreciate the complex interplay of intellectual, emotional and relational dimensions of teachers' work, teachers are best able to commit to a vision of participating, caring and learning. They can forge trusting professional relationships and collaboratively work together to create rich and robust professional practice and professional learning that ultimately benefit their students and the futures they hope to build.