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This textbook presents an integrated view of three themes relevant to the operationalization of Management by Business Process (M-B-BP): people, process, and technology. Whereas most Business Process Management (BPM) textbooks focus on software technology issues and ontological standards for the integration of various software layers, this book focuses on the managerial perspective, managerial decisions regarding the configurations of the company's structural variables that are most favorable to the best operationalization and evolution of the M-B-BP approach. Among the structural variables of the scope of managerial choices that support the discussion are: work specialization, work grouping, the chain of command, the extent of control, the decision process, and work formalization. To support businesses managed through an organizational structure oriented by business processes, it is essential that the manager has a set of knowledge, technical skills, and professional demeanor. This text focuses on these aspects, presenting: a) the theoretical foundation, describing the central concepts of the M-B-BP approach; b) the set of necessary techniques from different areas, describing and exemplifying those skills; and c) the required behaviors of managers and employees for structuring, operation, management, and continuous improvement of the organization's business processes. For students of M-B-BP, there are examples and cases that discuss business situations and themes to aid in grasping the material while at the end of the chapters there are reflection questions as well as lists of complementary material (articles, videos, web sites). They will gain an understanding of how to create a culture of improvement. The English translation of this book from its Portuguese original manuscript was done with the help of artificial intelligence (machine translation by the service provider DeepL.com). A subsequent human revision of the content was done by the author. Jose Osvaldo De Sordi is Lecturer/Researcher of the PhD Program in Business Management at Centro Universitario Campo Limpo Paulista (UNIFACCAMP), Brazil and Professor of the Administration course at Federal University of Sao Paulo (UNIFESP), Brazil. He has published 10 books, one of them focused on the Business Process Management.

"Business Process Management has helped thousands of leaders and BPM practitioners successfully implement BPM projects, enabling them to add impactful and measurable value to their organizations. The book covers all major frameworks, including LEAN and Six Sigma, and offers a unique emphasis on BPM's interrelationship with organizational management, culture, and leadership. Its common-sense approach teaches how BPM must be well-integrated across an entire business if it is to be successful, augmented and aligned with other management disciplines. This thoroughly revised and updated fifth edition includes: Discussion of the impact of the Covid-19 Pandemic on business operations, business transformation, remote working and new processes, New and revised content on sustainable processes in BPM, Expanded material on process automation and new technologies, including AI, New and revised international case studies and practical examples, A streamlined layout, as well as new questions and thought-provoking comments to promote discussion and thinking. Business Process Management is an accessible core text for advanced undergraduate and postgraduate students studying Business Process Management, Operations, Production and Strategic Management, as well as an indispensable guide to any senior business executive or chief financial officer. The work is complemented by online resources to support instructors and learning, including PowerPoint slides for each chapter. John Jeston has over 40 years' experience in senior executive and consulting positions. He runs an international consultancy, Management By Process Pty Ltd"--

Business Transformation Management Methodology' presents a new approach to business transformation management, developed by a unique partnership of international corporations, academics, and consultants in response to the increasing pressures on organizations to perform in the face of a rapidly changing environment, and the inability of current transformation models to help in the implementation of change processes. Under the leadership of the Business Consulting Division of SAP, the global provider of enterprise software and business support, an interdisciplinary team of thought leaders from.

This book presents the regenerative leadership framework that has emerged from doctoral research and consulting work with successful sustainability leaders and their organizations in business, education, and community. The framework synthesizes the levels of awareness, the leadership styles and behaviours, and the organizational arrangements that correlate most significantly across these domains. Most importantly, the overwhelming majority of the leaders in this work agree that individual and collective consciousness development is critical to transforming the culture of organizations for s.

High-performance process improvement takes process improvement to the next ambition level. The kernel of the substance is a generic process improvement process that operates under the strictest time, quality and cost constraints. Thanks to a modular composition and robust methods the scope may range from one single person to networks with hundreds of companies. This is realized via three high-class phases: network and company analysis and synthesis process analysis and synthesis the implementation, including process improvement education and training and the practical realization of the improvement potential The presented methods contain mass customization features and a very advanced logic for optimizing the interaction of people, technology, information and material both in the process improvement process itself and the focus process. The book is based on an extensive R & D effort and thorough practical verifications in more than 75 companies in almost any business and in all sizes.

Although there are countless books about process improvement and business performance, there is a dearth of literature on how process improvement yields business performance results. Filling this need, Return On Process (ROP): Getting Real Performance Results from Process Improvement provides strategic and tactical guidance on how to achieve a positive ROP. The book details a comprehensive and coherent end-to-end process for integrating organizational performance objectives and measures to process improvement activities. Describing how to achieve real business performance results from process.

In the same way that a well-defined approach is needed to develop an effective strategic plan, an equally well-designed approach is needed to support the alignment of your organization's structure, management concepts, systems, processes, networks, knowledge nets, training, hiring, and reward systems. Examining top-down, bottom-up, and core planning and execution processes, The Organizational Alignment Handbook: A Catalyst for Performance Acceleration provides a systematic approach for establishing the infrastructure needed to support a successful transformation and make your strategic plan a.

Sous pression internationale, l'administration française a amorcé officiellement une transformation historique, systémique et radicale de son offre de service médico-sociale. Mais un écart béant existe entre les intentions affichées et la réalité de cette transformation qui p è che par un évident manque de méthode, de pédagogie et de cohérence. En cause, la cacophonie entre de multiples acteurs publics, la valse des concepts, la prolifération logorrhéique de textes, rapports, normes, recommandations, etc. Cela se traduit pour les praticiens par un grand nombre d'injonctions paradoxales, l'absence perceptible d'objectifs et d'échéances clairs, la multiplication de dispositifs expérimentaux et l'impression inquiétante de naviguer à vue. Néanmoins, les mentalités ont évolué et de nombreux opérateurs et professionnels volontaristes tentent de modifier leurs pratiques d'accompagnement des personnes concernées, tant en termes de postures, de méthodes que d'organisations. Toutefois, la tâche ne leur est pas facilitée par l'absence de véritables marges de manœuvre dans le cadre corseté d'une économie totalement administrée, trait historique de l'hyper-étatisation française. Pour réussir, la transformation devra passer par une simplification, une approche par objectifs au lieu d'un formalisme administratif obsolète, un changement des modalités de financement (solvabilisation des bénéficiaires), une réingénierie organisationnelle et une libéralisation des pratiques.

"The first edition of Gerald Bradley's Benefit Realisation Management quickly established itself as the definitive, practical guide to using measures to track performance throughout the life of a project or programme; enabling organisations to eliminate wasted investment, realise more benefits and realise them earlier. The second edition takes you step-by-step through the benefits realisation process, explaining along the way, how to:* define your projects and programmes by mapping the benefits* produce a convincing and accurate business case* communicate the benefits and get all your stakeholders on board* agree the measures you will use to encourage the desired behaviours, to monitor progress and to assess the ultimate success of the project or programme* use the benefits realisation approach to understand and address the human aspects of the project, including resistance to change, training needs and new ways of working* integrate this approach into your organisation's culture and systemsThe second edition includes expanded guidance on benefits realisation for portfolio management and includes revisions to the original text along with additional case study examples. The text of the latest edition is now printed in four-colour which make the detailed and varied benefit maps throughout the text immediately more striking and comprehensible. The benefits realisation management methodology fits closely with existing programme and project management approaches such as MSP and Prince 2, making it appropriate for both public and private sector environments. If you are investing heavily in change management, IT infrastructure or project working, then this book is a must-read that will justify its price many times over"--EBL

"Business architecture" is a concept for optimizing corporate boundaries aimed at realizing targeted business models and corporate system design involving stakeholders. To optimize the corporate boundaries, companies must partially and/or wholly optimize the individual management elements s (strategy, organization, technology, operation, and leadership) comprising the corporate system that has achieved congruence with its environment. The type of management concerned with optimizing these corporate boundaries and the corporate systems that consist of individual management elements is referred to in this book as "boundary management." The concept of "boundaries congruence" inside and outside the corporate system, and the formation of an optimal architecture concerned with environmental change and with management elements such as strategy, organization, technology, operation, and leadership are key to implementing dynamic strategic management. This book presents the concept of "business architecture" and optimizing processes as a corporate system based on multiple corporate case studies (Sony, NTT-DATA, NTT-DoCoMo, Toyota, Honda, Omron, Takara, Recruit, First Retailing, Panasonic, and Canon)

This book provides a fundamental and practical introduction to Enterprise Engineering, demonstrating how to employ this approach to map the essence of an organization at the core level of internal cooperation. It then explains how, based on these insights, organizations can benefit from opportunities for improvement that would have otherwise gone unnoticed. Further, the book explains how to adapt the structure of an organization to the needs of its management and offers valuable tools for improving and perfecting it, along with guidelines on implementing profound and sustainable organizational changes. The examples and cases it presents show an increase in efficiency of up to 70% and increases in productivity and sales performance of more than 40%, once the flaws in an organization's structure have been identified and resolved.

"The massive changes under way in capitalist commodity production include the transition from a traditional or Fordist approach to a post-Fordist one, involving practices such as employee involvement, continuous improvement, and gain-sharing. In this research monograph, Bob Russell explores the changing character of industrial relations and labour processes in two staple industries: potash and uranium mining." "Using an innovative case-analytic approach, Russell compares the managerial strategies used by five transnational firms."--Jacket

Nos anos 1990, os funcionários das empresas estatais brasileiras realizaram mudanças organizacionais em suas empresas que resultaram em privatização, reengenharia e downsizing. Considero que as diretrizes adotadas resultaram das interpretações e redefinições das demandas do Estado – a chamada reforma neoliberal – pelos agentes em interação no campo do poder da empresa – luta política como luta cognitiva. Nesse sentido, a partir de dados empíricos – entrevistas, questionários, documentos e jornais da empresa – o processo de privatização e reestruturação produtiva é analisado considerando os seus determinantes microestruturais – as configurações e reconfigurações das relações sociais internas à organização –, que produziram um tipo de empresa vendável – conforme aos critérios de agentes financeiros. PALAVRAS-CHAVE: Sociologia econômica. Privatização. Reestruturação organizacional. Violência simbólica. Luta política. THE PRIVATIZATION OF A COMPANY: an economic action rooted in social relationships Antonio José Pedroso Neto In the 1990s the employees of Brazilian state-owned companies made organizational changes in their companies which led to privatization, reengineering and downsizing. I believe that the guidelines which were adopted were the result of the interpretations and redefinitions of the State's demands – the socalled neoliberal reform – by the agents of interaction in the company's sphere of power – political struggle as cognitive struggle. In this regard, based on empirical data – interviews, questionnaires, documents and company newspapers – the privatization process and productive restructuring is analyzed by considering its microstructural determinants – the configurations and reconfigurations of the organization's internal social relationships –, which produced a sellable type of company – in conformance with the criteria of the financial agents. KEY WORDS: Economic sociology. Privatization. Organizational restructuring. Symbolic violence. Political struggle. LA PRIVATISATION D'UNE ENTREPRISE: une action économique ancrée dans les relations sociales Antonio José Pedroso Neto Dans les années 1990, les changements organisationnels réalisés par les fonctionnaires des entreprises publiques brésiliennes ont abouti à des privatisations, une réingénierie et une restructuration (downsizing). Nous estimons que les directives adoptées sont le résultat de l'interprétation et de la redéfinition des demandes de l'Etat – ladite réforme néolibérale – par les agents qui interagissent dans le champ du pouvoir de l'entreprise – lutte politique mais aussi cognitive. Ainsi, à partir de données empiriques – interviews, questionnaires, documents et journaux d'entreprise – le processus de privatisation et de restructuration de la production est analysé en tenant compte de ses déterminants microstructuraux – les configurations et reconfigurations des rapports sociaux à l'intérieur de l'organisation-, qui ont produit un type d'entreprise vendable – en accord avec les critères des agents financiers. MOTS-CLÉS: Sociologie économique. Privatisation. Restructuration organisationnelle. Violence symbolique. Lutte politique. Publicação Online do Caderno CRH no Scielo: http://www.scielo.br/ccrh Publicação Online do Caderno CRH: http://www.cadernocrh.ufba.br