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Contents: 1. Trust in regulatory regimes: scoping the field / Frédérique Six and Koen Verhoest -- 2. The role of trust in the regulation of complex and high-risk industries: the case of the U.S. Federal Aviation Administration's voluntary disclosure programs / Russell W. Mills and Dorit Reiss -- 3. When the going gets tough: exploring processes of trust building and repair in regulatory relations / Frédérique Six and Hans Van Ees -- 4. Interorganizational trust in Flemish public administration: comparing trusted and distrusted interactions between public regulatees and public regulators / Peter Oomsels and Geert Bouckaert -- 5. In vino veritas? the development of producer trust and its market effects in regulated French and Italian quality wine markets / Betsy Carter -- 6. Being everybody's accomplice: trust and control in eco-labelling / Lovisa Näslund and Kristina Tamm Hallström -- 7. Trust and cooperation over the public-private divide, an empirical study on trust evolving in co-regulation / Haiko Van der Voort -- 8. Deliberate trust-building by autonomous government agencies: evidence from responses to the 2009 H1N1 swine flu pandemic / Erik Baekkeskov -- 9. An agenda for further research into the role of trust in regulatory regimes / Frédérique Six and Koen Verhoest -- Index.

AbstractThis research considers accountability issues for new forms of regulation that shift the emphasis from prescribing actions to regulating systems or regulating for results. Shortfalls at various levels of accountability are identified from experiences with these regimes in the regulation of building and fire safety, food safety and nuclear power plant safety. These experiences illustrate how accountability shortfalls can undermine regulatory performance and introduce a potential for subtle forms of regulatory capture. These concerns underscore the importance of finding the right fit between regulatory circumstances and the design of regulatory regimes.

Regulation is on the rise across the world as the state steps back from public ownership. However, as the authors highlight, the style of political delegation to regulatory authorities has not followed a uniform trajectory but rather institutional endowments, administrative traditions, market structure and business culture have all influenced the creation of regulatory authorities and implementation styles. Noting these variances, the focus of this book is to consider the impact of liberalisation and the introduction of new regulatory structures on three utility sectors; telecommunications, en