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The world is being shaped by service. All the world's most advanced economies are dominated by service, with many countries having more than 70 percent of their gross domestic product (GDP) generated by it. The service sector also employs the largest number of people and it is the fastest growing sector, both in number of companies and employees. The questions posed in this book are: (1) How is the service sector growing; (2) what is service innovation; (3) what are the drivers of service innovation; and (4) how can organizations innovate service in a structured way? The book views service as the value creating activity that customers perform in their own context: The role of a company is to provide the resources and knowledge to enable value creation. Based on this view, we develop a model of service innovation. Service innovation is a multifaceted concept dependent on the purpose of the innovation. These purposes could be to: differentiate, finance, help, experience, and streamline the process or offering. In turn, these result in: brand innovation, business model innovation, social innovation, experience innovation, process innovation, and behavioral innovation, respectively. In this book, we develop guidelines for what is required from the organizational perspective, how should an organization view its customers in order to be successful, what does a service development process look like, and how to transform an organization that is goods-centric to become service or solution provider. Despite the heightened focus on service in many business sectors, most models and theories of innovation are based on a goods perspective, assuming that the norm is a physical good. We believe that the norm is actually experiential and service based. This book addresses this mismatch of theory and practice for the benefit of those who are seeking to understand, teach, and practice service innovation.

Front Cover -- Ecosystem Services: From Biodiversity to Society, Part 2 -- Copyright -- Contents -- Contributors -- Preface: Ecosystem Services: From Biodiversity to Society, Part 2 -- Acknowledgements -- Chapter One: Learning Ecological Networks from Next-Generation Sequencing Data -- 1. Introduction -- 1.1. Ecological Interactions Are Drivers of Ecosystem Functioning -- 1.2. Ecological Interactions Are Altered by Anthropogenic Activity -- 1.3. Next-Generation Sequencing Can Be Used for Monitoring Ecological Interactions -- 2. Why Learning Ecological Networks from NGS Data? -- 2.1. Limitations of Classical Methods for Resolving Ecological Interactions -- 2.2. Advantages of NGS for Identifying Species and Their Interactions -- 3. Examples of NGS-Based Ecological Networks and Their Applications -- 3.1. Deciphering Pathobiomes Using NGS-Based Microbial Networks for Improving Biological Control -- 3.2. Studying the Hologenome Theory of Evolution Using NGS-Based Microbial Networks -- 3.3. Testing the Niche Partitioning Theory with NGS-Based Trophic Networks -- 3.4. Challenges to Be Addressed to Get Predictive Insights from NGS-Based Networks -- 4. Theoretical Methods for Deciphering Ecological Networks from NGS Data -- 4.1. The Input Data -- 4.2. Inferring Ecological Interactions Using Statistical Models -- 4.2.1. Bayesian Networks and Dynamic Bayesian Networks -- 4.2.2. Gaussian Graphical Models with Sparse Regularization -- 4.3. Learning Ecological Interactions Using Logic-Based Machine-Learning Algorithms -- 4.3.1. Inductive Logic Programming -- 4.3.2. Meta-Interpretive Learning -- 5. Conclusion -- Acknowledgements -- Glossary -- References -- Chapter Two: The Visualisation of Ecological Networks, and Their Use as a Tool for Engagement, Advocacy and Management -- 1. Introduction -- 2. Benefits of a Network Approach in Ecology.

This book invites the reader on a journey of discovery of service systems. From a Service-Dominant-Logic perspective, such systems are the building blocks of all economic activity, and innovation of new service systems holds the promise of a new industrial revolution. Users navigating websites, customers interacting with intelligent mobile retail applications, patients interpreting advice from health-care professionals and other sources, students interacting with teachers and learning materials, city dwellers invoking smart service applications for transportation routing, and the unlimited variations of smart service systems that will be enabled by the Internet of Things and other technologies provide ample evidence of the need for service innovation. Fundamentally human centered and cocreative, these services must engage actors in personalized journeys directed by their decisions. Hence, understanding the performance of service systems and designing better service systems require an understanding of how actors or their agents make decisions and how service systems should enable and respond to these decisions. Service science is the study of such systems and decisions. This book presents an overview of the foundational constructs of service science and models of cocreative systems, with the aim of enabling the reader to be a service innovator. Consequently, the book's title expresses the purpose of the book in terms of initiating the reader in the action of modeling as opposed serving as a presentation of models for observation. Some readers may possess in-depth knowledge of some aspects of service systems that this text only surveys. That's fine. The value proposition of this book is the opportunity to fill each reader's knowledge gaps and offer a comprehensive, coherent, and introductory overview of service system modeling.

This book takes the position that organizations, such as businesses and government agencies, form a special class of living system. As such they come into being, live through lifecycle stages, and can experience organizational health and various forms of organizational illness along the way. If the latter is frequent or extended, such organizations often die an untimely death. A services perspective can go a long way to combat this outcome and assist in maintaining organizational health. Allowing this perspective to permeate an organization induces a consideration of its genuine value and leads to a greater understanding of the breadth of stakeholders who are the beneficiaries of it. Productivity and services in an organization are symbiotic and must be so in order to achieve the balance that is key to the health of each organization. A services perspective illuminates as well the pivotal role that business-to-business service providers play in ensuring that balance is achieved and maintained. This book explores these factors from the point of view of the business leader and anyone concerned with the health of any organization.

This book takes the position that organizations, such as businesses and government agencies, form a special class of living system. As such they come into being, live through lifecycle stages, and can experience organizational health and various forms of organizational illness along the way. If the latter is frequent or extended, such organizations often die an untimely death. A services perspective can go a long way to combat this outcome and assist in maintaining organizational health. Allowing this perspective to permeate an organization induces a consideration of its genuine value and leads to a greater understanding of the breadth of stakeholders who are the beneficiaries of it. Productivity and services in an organization are symbiotic and must be so in order to achieve the balance that is key to the health of each organization. A services perspective illuminates as well the pivotal role that business-to-business service providers play in ensuring that balance is achieved and maintained. This book explores these factors from the point of view of the business leader and anyone concerned with the health of any organization.

Soil Provisioning Ecosystem Services /Brian D. Strahm and Nicholas B. Comerford --Soil Ecosystem Services and Natural Capital /Mary Stromberger, Nick Comerford and David Lindbo --Biogeochemical Processes Underpin Ecosystem Services /Owen W. Duckworth, Alan J. Franzluebbers and Terrence G. Gardner --Interactions of Soils and Land Uses with Water Quantity and Quality /L.A. Morris and C.R. Jackson --A Primer on the Valuation of Ecosystem Services /Alba María Orellana González, Nick Comerford and José R. Suay --Monitoring Soil Natural Capital and Ecosystem Services by Using Large-Scale Survey Data /Aidan M. Keith, Robert I. Griffiths, Peter A. Henrys, Steve Hughes, Inma Lebron, Lindsay C. Maskell, Stephen M. Ogle, David A. Robinson, Ed C. Rowe, Simon M. Smart, Dave Spurgeon, Claire M. Wood and Bridget A. Emmett --Applications of Natural Products from Soil Microbes /Yi Zhang, Rosemary Loria and Yousong Ding.

Cover Page -- Title Page -- Copyright Page -- Dedication -- Table of Contents -- Foreword -- Acknowledgments -- Introduction -- 1. The Fire Districts -- 2. Military, Industrial, and Other Fire Departments -- 3. Police Departments -- 4. Ambulances and Other Support Services.

Cover -- Half title -- Advances in Police Theory and Practice Series -- Title Page -- Copyright Page -- Table of Contents -- Series Preface -- Foreword -- About the Author -- Acknowledgments -- Section I The Theory of Police Reform to Achieve Efficient and Effective Service Delivery -- 1 Introduction -- Demand for Police Services -- Conclusion -- 2 Defining Methods for Improving Police Services -- Introduction -- Efficiency and Effectiveness of Service Delivery -- Understanding Costs -- Defining Consolidation -- Conclusion -- 3 Theory of Government and Police Reform -- Introduction

Developing Human Service Leaders is an empowering text for human services students that covers the skills and behaviors essential for leaders to manage themselves, their teams, and the organization. Using a unique coaching voice, author Deborah Harley-McClaskey follows a Reflection-Diagnosis-Prescription approach for leadership development with exercises built into the dialogue. The final chapter, Prognosis, offers a workbook-style exercise to help students make a personal change