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Abstract. Emotional labour (hereinafter EL) is a form of work that involves managing emotions and emotional expressions during social interaction to achieve professional goals and to fulfil the emotional requirements of a job. EL can bring negative psychological consequences for employees such as burnout and exhaustion. Such negative outcomes are determined mostly by the EL strategy that employees implement. This article seeks to expand understanding of the dispositional and situational determinants of EL, and the role played by dispositional variables in determining the outcomes of EL. Drawing on survey data from 29 employees working in the service sector, we find that among EL strategies surface acting has been consistently shown to have the most detrimental effects on employee well-being. On the other hand, deep acting can be viewed as a healthier way to perform EL, and the expression of genuine emotions can even reduce the negative outcomes of EL. Understanding the antecedents of EL strategies would therefore enable more effective interventions to be developed aimed at reducing burnout by influencing the way in which employees perform EL.
Keywords: emotional labour, burnout, antecedents of emotional labour

Abstract. The study focused on investigating and analysing the perception
of Facebook's role, as one of the components in the field of Information and
Communication Technologies (ICT), namely, social media, on the quality
of emotional interaction, particularly among individuals in their third age.
The research sample comprised 260 participants of various ages, divided
into two age groups – under 50 and over 50 years old. Participants' opinions were obtained through empirical research, employing quantitative
methods and surveys as the research technique. The research findings indicate that age influences participants' attitudes to digital communication
as a means and medium of emotional communication in various contexts.
Participants in the third age exhibit stronger reservations towards Facebook as a tool for emotional communication and are more cautious about
the use of modern communication methods offered by new social media
techniques. They are also less inclined to abandon traditional interpersonal interactions. The results reveal general distrust in the information
circulating on Facebook and underscore the advantage of maintaining
each interpersonal communication, encompassing all elements of emotional relationships beyond the realm of the Internet, or the information
mediation services offered by ICT, primarily social media.
Keywords: Information and Communication Technologies, Facebook,
third age, emotional communication, alienation.

The discussion about the establishment of regions has been going on in Slovenia for some years. In addition, the regional legislation package has been in the parliamentary procedure for quite some time, too. The purpose of this paper is neither to analyze the proposed legislation nor to provide a detailed list of all the solutions the legislation can bring in. The real purpose of this paper is to analyze various existing regional divisions in the fields of the state administration, general public services & civil society. Some of these regional divisions are supposed to be adapted (according to the regional tasks presented in the legislative proposal) to the proposed dividing the country into fourteen regions. It interests us how the regionalization, taken into consideration by various institutions of the state administration, broader public sector & civil social organizations, complies with the proposals made in attempts to introduce a broader level of local self-government. Besides, we would also like to ascertain whether in already existing regional divisions in Slovenia there might be the predominant solution that could be the basis for the future dividing Slovenia into regions. Tables, Appendixes, References. Adapted from the source document.

This article examines the condition of Indonesia's Micro, Small and Medium-sized Enterprises (MSMEs) during the COVID-19 pandemic, particularly with respect to carrying out a digital transformation, and whether the COVID-19 pandemic has forced them to accelerate this transformation. This study found that Micro, Small and Medium-sized Enterprises – MSMEs during COVID-19 have been in an unstable state due to the impact of the restrictions imposed by COVID-19related policies. Nevertheless, MSMEs have been supported by the government, academics, and digital media in efforts to revive and accelerate the digital transformation with a view to surviving. The use of social media has helped MSMEs' programmes and services optimise their business performance. Job simplification was introduced to more efficiently create and reach a broader range of consumers by doing promotion, service delivery, accessing media and cooperating with third parties. The speed at which the digital transformation has occurred is reflected in an improvement in MSMEs' entrepreneurial skills and competencies. Keywords: Digital transformation; MSME; Social Media; COVID-19 pandemic

The Covid-19 epidemic and associated changes in everyday life have exacerbated existing inequalities between people, particularly in the case of many invisible, vulnerable, and marginalised groups, and exposed systemic weaknesses in addressing their needs. The study "The needs of LGBTQ+ people over 50 during the Covid-19 epidemic" explored the impact of emergencies on the daily lives of LGBTQ+ people. In the interviews, interviewees highlighted the hardships of those LGBTQ+ people who have a small social network and/or are not in a partnership, as well as limited access to shared events and safe spaces where people can live according to their identity. Interviewees had both positive and negative experiences with health and other services and emphasised the importance of having access to services and the need for aware and trained providers who are able to accommodate to the unique circumstances of LGBTQ+ people. The findings highlight the importance of researching the experiences and life trajectories of people in times of emergencies in order to better respond to identified needs.