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The literature of management information systems suggests that substantial discord exists between management users and systems personnel. This paper describes the current attitudes of managers toward information systems and computers as reflected in seventy‐five carefully structured interviews with managers from ten major companies. The author concludes that management user attitudes are quite favorable and do not reflect the predicted discord. In fact, the author believes that one of the major systems implementation problems of the future may be apathy rather than antipathy. The data collection was structured to indicate differences in attitudes on the part of users based on organizational level, functional area of work, type of activity, and type of environment.

"This book explores affordability of ICT access in the context of the rapidly growing field of ICT for development. It provides information on selective access to basic web based content, zero-rating and net-neutrality through the affordability lens. It explores how to make ICTs (data and Internet, social networking, mobile voice, Internet) affordable to communities in developing countries"--

The mono-financial system of the traditional banking sector has become increasing 'divorced' from the real economy, but equally the real economy has evolved to something new that is not well served by the traditional banking sector mindset. This book provides new insights into the dynamics taking place in the financial system. We are in the throws of a 6th Kondratieff cycle, or Information Revolution, which similar to the Industrial Revolution, is changing fundamental physical and social structures in society. This book provides complementary theoretical bases (from Marx to Hayek) for examining the changes, along with empirical examples, and identifies how the serfdom to the mono-financial system can be broken within the Information Revolution. Activity by a range of non-banks, including technological, social and corporate entities is well placed to provide real competition to the banking sector.

The implementation of eGov initiatives requires a robust strategic planning to succeed. Its successfulness can be full, partial or can result in failure. The gap between strategy and implementation determines to what extent the process of the initiative has developed. The smaller the gap between strategy and reality means that more activities have been implemented successfully. In our study we undertake a comparison of eGov strategies among countries at different levels of instability. It highlights the different approaches for implementing activities, and thus directs policy makers in highly unstable societies to important aspects and to embrace gaps during the implementation process. Consequently, the lessons learned by adopting best practice from different contexts enhances the process of activities' development in an unstable environment. Our aim is to emphasise the factors that influenced strategic planning in societies with different levels of stability to adopt eService successfully. This comparison study explores the eService strategies among three cases namely: eGov Strategy in Syria, Saudi Arabia and the United Arab Emirates. Although the three cases are different in their levels of instability, they have geographical, cultural and demographic similarities that make them the perfect choices for our study. The comparison sources are based on the information available from government reports and documents, related online publications, portals, and United Nations' reports, surveys and statistics. The result reveals the approaches that each government had adopted in order to reach their eGov potential. We apply the Reinventing Government approach by Osborne and Gaebler (1992) as a theoretical framework. By using their ten principles of transforming governments this provides understanding about the context and issues of providing eGov services within the three case studies and to what degree each case strategy has influence on the activities implemented. Article DOI : 10.5958/2347-6869.2017.00015.2

This study proposes a conceptual framework which captures the main factors (both enablers and barriers) influence and contributes toward a successful implementation of eServices in countries that have unstable status. In such countries, eService is still necessary and governments face extra challenges in their provision, however, academic literature that covers transformational eGov activity in periods of geopolitical instability is uncommon. Our aim is to address this gap in the literature by identifying factors that might affect the success of such implementation. We use the example of Syria and other developing countries facing similar challenges to tackle this problem. The paper draws upon Osborn and Gaebler's work, 'reinventing government', which identifies 10 principles of government transformation. This is used to examine eGov examples in the case of Syria along with previous work covering barriers and enablers to eGov activities within countries that have unstable status. The resulting derived conceptual framework provides a base to understand eGov activity for nations going through geopolitical uncertainty.

The literature about the development of information systems tends to concentrate on methodologies, techniques and tools. There is significant published research about the potential negative aspects of using methodologies and tools (along with that discussing their potential benefits). Techniques, on the other hand, are seen largely as benign, very often as simple aids to help carry out a task, and are used in many methodologies. They might be seen as supporting the collection, collation, analysis, representation or communication of information about system requirements and attributes (or a combination of these). However, it is argued in this paper that techniques also have negative aspects and there are as many dangers in their use as in using methodologies and tools. In particular, techniques may restrict understanding by framing the ways of thinking about the problem situation. In other words, people's understanding of a problem can be profoundly influenced by how the problem is presented to them by the technique. Different development techniques can represent the same problem situation differently, and the way in which it is represented has considerable potential for influencing problem understanding and resultant decision making. Drawing on the cognitive psychology literature enables one to show how specific visual and linguistic characteristics of techniques may influence problem understanding. In addition, examining the taken‐for‐granted paradigm of a particular technique provides a further dimension influencing problem understanding. This knowledge of visual/language and paradigm attributes is applied to over 80 techniques used to a greater or lesser extent in IS development, indicating how different types of technique are likely to influence problem cognition. This serves two purposes. First, it exposes potential biases of a particular technique and makes users aware of the potential dangers. Second, the overall categorization may provide guidance to users in selecting appropriate techniques and combinations of techniques to help reduce any negative framing influences, provide a more holistic view of a problem situation and support a more appropriate problem‐learning environment.

A major challenge facing many countries around the world is how to sustainably address the issues of increased numbers of refugee migrants. The refugee migrant "issue" is often heavily political as a high density of migrants in local areas impacts communities (e.g., disrupting local employment, service and culture). Different migrants come with different "baggage" and needs which can be a significant draw on the hosting communities' resources. This paper argues that sustainable long-term solutions to refugee migrants will require a rethink to the existing dominant models of containment and charity. The paper draws upon insights from a study of a large refugee camp in Jordan over a three-and-a-half-year period, and historical cases of refugee migration. The paper presents a sustainable model that develops long-term capability for the various stakeholder groups.

A major challenge facing many countries around the world is how to sustainably address the issues of increased numbers of refugee migrants. The refugee migrant "issue" is often heavily political as a high density of migrants in local areas impacts communities (e.g., disrupting local employment, service and culture). Different migrants come with different "baggage" and needs which can be a significant draw on the hosting communities' resources. This paper argues that sustainable long-term solutions to refugee migrants will require a rethink to the existing dominant models of containment and charity. The paper draws upon insights from a study of a large refugee camp in Jordan over a three-and-a-half-year period, and historical cases of refugee migration. The paper presents a sustainable model that develops long-term capability for the various stakeholder groups.