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Lincoln and Guba (1985) posit that trustworthiness of a qualitative research study is important to evaluate its worth. The use of data analysis software like ATLAS.ti raises the issue of trustworthiness–specifically: credibility, transferability, dependability, and confirmability–in defining the Professional Communication Skills (PCS) for Malaysian graduates. In this study, PCS for the workplace is defined by the Malaysian stakeholders: employers of the private sector, the Malaysian government, and academia. ATLAS.ti was utilised to analyze and triangulate data from in-depth interview recordings, annual reports, Human Resource documents, government policies as well as documents from academia. By using ATLAS.ti, meticulous, yet rapid and concise data analysis can be carried out without risking trustworthiness. It is believed that ATLAS.ti has helped to develop the PCS framework in order to help instructors and policy makers of Malaysian HEIs in making a sound judgment in teaching PCS in classrooms. Since ATLAS.ti covers the issue of transferability, a similar study can be replicated from time to time to ensure that the PCS framework is updated, based on the needs of the stakeholders, which then help to develop the graduates' potential to be more marketable employees.

This paper investigates the usage of Soft Systems Methodology (SSM) as an assessment tool for improving teaching and learning English in Malaysian higher education institutions (HEIs). In this study, the Malaysian stakeholders industries, government agencies of Malaysia and HEIs are the interveners who create the best solutions of the problematic situation of poor professional communication skills amongst the graduates. By using SSM, it is anticipated that stakeholders involved would reach a common ground in defining Professional Communication Skills (PCS), which will decrease the problem of skill mismatches. It is discovered thatSSM was able to examine the requirement from all parties by offering them a proper and equal stage to voice out their opinion. It is believed that SSM can help instructors and policy makers of Malaysian HEIs in making a sound judgement in teaching PCS in classrooms, and help to develop our graduates potential to bemore marketable employees.

PurposePrevious studies on scanning behaviour focused mainly on the performance of the private sector, leaving the public sector, especially local authorities (LAs), largely understudied. Primarily, this paper aims to examine the element of strategic management tools associated with the impact of environmental scanning (ES) on organisational performance in the LAs. It explores the above relationship in the context of public sector organisations in Malaysia.Design/methodology/approachA quantitative approach has been used for this study where the data were collected through a mail survey (n=75) of local authorities in Malaysia, which consists of four categories – City Council/City Hall, Municipal Council, District Council and organisations that exercise the functions of local authorities.FindingsOverall, the results show that the scope of general environmental scanning is seen as a prerequisite to the successful alignment of competitive strategies as a result of changing the needs and demands of the larger society, and the diverse nature of businesses. In the context of Malaysian LAs, there is a significant relationship between the environmental scanning (operation) and the overall achievement of the organisation's performance.Research limitations/implicationsThis paper is limited to the Malaysian context, and, hence, the findings cannot be applied generally.Practical implicationsThis study could be used effectively as a road map to assist the council members, senior staff and stakeholders in evaluating their success and steering the organisation's performance and sustainability.Originality/valueThis paper provides important insights into the performance of local governments in Malaysia. To the authors' knowledge, this study is the first attempt to look at a more holistic perspective in exploring environmental scanning of LAs in the country. Increased understanding in this area is of critical importance in relation to implementing effectively the current and future modernisation and reform initiatives. It is of interest to both researchers and practitioners.

At present, there are currently strategic challenges facing the Malaysian government, including debt, deficit pressures, technology, innovation and globalization. Hence, Malaysian public service agencies recognize that they need to be resilient. In other words, they need to respond to people's demand (adaptation), provide efficient and effective services (competitiveness) and make themselves reputable (value). This study aims to answer this question: What are the factors that predict innovation in Malaysian public sector? The results reveal that both innovative climate and participative leadership are associated with the implementation of innovation in public organizations. In conclusion, implications on management practices and research are further discussed.

According to Sabah Forestry Enactment 1968, Yang di-Pertua Negeri Sabah is given the power to reserves forests for various purposes including commercial, protection, domestic and others. Sabah Forestry Department is entrusted with proper and efficient planning, and implementation of State forest resources management (SFM) to comply with the sustainable forest principles. It achieves to manage forest resources towards sustainable and profitable forest governance. However, Sabah forest reserves were threatened by illegal trespassing by foreign migrants to possess forest produce unlawfully and to occupy State land illegally. This article aims to expose the causes of the invasion of forest reserves by foreign migrants, the offences committed by foreign migrant activities in the forest reserves, violation of specific legislation such as the Immigration Act 1959/63 and the Forest Enactment 1968. The qualitative legal research methodology was used to understand the issues at hand, the existing applicable laws and the legal implications for such illegal activities in these forest reserves. Secondary data found in the legislation, journals, annual report, and law publication were collected, reviewed, analysed, and discussed to understand its legal implications better. Thus, efforts to expose these illegal activities by foreign migrants is essential to ensure Sabah Forest Reserves can continuously be maintained and not destroyed at the hand of illegal foreign trespassers. Employers should also be made responsible for their involvement in trafficked or smuggled illegal migrants as workers and simultaneously, conduct illegal activities to deceit the State Forestry efforts and developmental planning in Sabah.

This paper presents a bibliometric analysis of the publications on government social media research from the Scopus database from the period of 1998-2021.Based on the keywords used,482 documents related to government social media were retrievedand analysed using various tools. Microsoft Excel was used to conduct the frequency analysis, VOSviewer for data visualization and Harzig's Publish or Perish for citation metrics and analysis. There is a continuous growth of publications on government social media research since 1998. The USA was found to be the largest contributor to government social media, followed by China. In addition, the role of social media in communication technology may take over most of the government services in delivering the information and services to the people. This paper provides a comprehensive compilation of articles offering a general overview of the leading trends and researchers to the development of government social media. This paper reports using standard bibliometric indicators such as the growth of publications, authorship patterns, collaboration and prolific authors, country contribution, most active institutions preferred journals and top-cited articles. ; This paper presents a bibliometric analysis of the publications on government social media research from the Scopus database from the period of 1998-2021.Based on the keywords used,482 documents related to government social media were retrieved and analysed using various tools. Microsoft Excel was used to conduct the frequency analysis, VOSviewer for data visualization and Harzig's Publish or Perish for citation metrics and analysis. There is a continuous growth of publications on government social media research since 1998. The USA was found to be the largest contributor to government social media, followed by China. In addition, the role of social media in communication technology may take over most of the government services in delivering the information and services to the people. This paper provides a comprehensive compilation of articles offering a general overview of the leading trends and researchers to the development of government social media. This paper reports using standard bibliometric indicators such as the growth of publications, authorship patterns, collaboration and prolific authors, country contribution, most active institutions preferred journals and top-cited articles.