The Effect of Electronic Word-Of-Mouth (EWOM) On Brand Image and Purchase Intention: A Conceptual Paper
In: SocioEconomic challenges: SEC, Band 2, Heft 3, S. 83-94
ISSN: 2520-6214
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In: SocioEconomic challenges: SEC, Band 2, Heft 3, S. 83-94
ISSN: 2520-6214
SSRN
In: International journal of public administration, Band 46, Heft 6, S. 430-444
ISSN: 1532-4265
In: Administrative Sciences: open access journal, Band 11, Heft 3, S. 65
ISSN: 2076-3387
This study aims to provide a deeper understanding of the relationship between the discretion of street-level bureaucrats and their willingness to implement as well as between discretion and client meaningfulness by testing street-level bureaucrat theory in a different context. The effect of discretion on willingness to implement and client meaningfulness may differ due to perceived supervisory support. Data from 241 bureaucrats (labor inspectors) in the Malaysian Ministry of Human Resources indicated that discretion significantly influences bureaucrats' willingness to implement and client meaningfulness. Critically, the moderating role of perceived supervisory support augmented only the positive impact of discretion on client meaningfulness; for example, this relationship is more significant among bureaucrats who perceive high supervisory support. This study sheds new light on the notable role of supervisory support in ensuring that discretion enhances client meaningfulness and willingness to implement.
In: Environmental science and pollution research: ESPR, Band 30, Heft 24, S. 66428-66428
ISSN: 1614-7499
In: Environmental science and pollution research: ESPR, Band 30, Heft 21, S. 60473-60499
ISSN: 1614-7499
In: International review of public administration: IRPA ; journal of the Korean Association for Public Administration, Band 28, Heft 4, S. 480-502
ISSN: 2331-7795