Suchergebnisse

"Human Communication in Society, Sixth Edition, like previous editions, covers the full range of topics addressed in existing textbooks but also introduces some useful innovations. We begin by describing the theoretical foundations of the study of communication, including models of communication and the role of identity and perception in communication. We present the factors of verbal and nonverbal communication, a new chapter on in-person conversation, and a chapter on listening and responding. We then explore communication in various contexts such as culture, close relationships, small groups, and organizations. Ours is the first book to provide comprehensive coverage of rhetoric (Chapter 12), and we devote full chapters to communication and mass media (Chapter 13) and to the continuing important topic of interactive (social) media (Chapter 14). Overall, we discuss the full range of paradigmatic approaches in the field, offering a balance between theory and practice"--

This study examines the impact of mediator style, mediation outcome, and mediator background variables on community mediation participant satisfaction and fairness perceptions along several dimensions. Our data were collected from a community mediation program located in a justice court in the Southwestern United States. During a twelve‐month period, 40 mediation sessions, each involving a single mediator, were videotaped. The 108 mediation participants completed surveys assessing their perceptions of and satisfaction with their specific mediation experiences. The findings indicate important impacts of mediator facilitativeness on all perceptions and of conflict resolution success on satisfaction. Mediator experience impacted perceptions of the mediator; mediator gender and law background had no impacts.