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MAKING WORK INVISIBLE: NEW PUBLIC MANAGEMENT AND OPERATIONAL WORK IN CRITICAL INFRASTRUCTURE SECTORS
In: Public administration: an international journal, Band 92, Heft 2, S. 477-492
ISSN: 1467-9299
Based on a study of reliability consequences of New Public Management (NPM) reforms in Norwegian critical infrastructure sectors, this article suggests that the discourse of work found inNPMrenders essential aspects of operational work invisible—including practices that are known to be of importance for reliability. We identify two such organizationally 'invisible' characteristics of operational work: the ongoingsituational coordinationrequired for keeping a water supply system or an electricity grid running, and the aggregatingoperational historywithin which this happens. In the reorganized infrastructure sectors, these crucial aspects of operational work fit poorly in market oriented organizational models and control mechanisms. More generally, our analysis contributes to the understanding of how some types of work fit poorly within the discourse of work found inNPM.
MAKING WORK INVISIBLE: NEW PUBLIC MANAGEMENT AND OPERATIONAL WORK IN CRITICAL INFRASTRUCTURE SECTORS
In: Public administration: an international quarterly, Band 92, Heft 2, S. 477-492
ISSN: 0033-3298
Taming a globalized industry – Forces and counter forces influencing maritime safety
In: Marine policy, Band 96, S. 175-183
ISSN: 0308-597X