Search results

1. Introduction -- 2. Performance measurement and benchmarking -- 3. Animal control -- 4. City attorney -- 5. City clerk -- 6. Courts -- 7. Economic development -- 8. Emergency communications -- 9. Emergency medical services -- 10. Finance -- 11. Fire service -- 12. Fleet services -- 13. Gas and electric services -- 14. Human resource management -- 15. Information systems -- 16. Library -- 17. Management services : executive office, budget, and management audit -- 18. Parking services -- 19. Parks and recreation -- 20. Planning and development services -- 21. Police -- 22. Property appraisal -- 23. Public health -- 24. Public transit -- 25. Public works : engineering and miscellaneous services -- 26. Purchasing and warehousing -- 27. Risk management -- 28. Social services -- 29. Solid waste collection and recycling -- 30. Streets, sidewalks, and storm drainage -- 31. Traffic management -- 32. Utilities business office -- 33. Water and sewer services -- 34. Other services : airport, call center, mail service, print shop, and public information office -- 35. The value of benchmarks.

Completely updated with new listings and statistics throughout, this comprehensive resource gives urban experts, municipal leaders, management analysts, and pre-professionals essential practical tools to establish and assess a municipality's performance in all areas of operation. It goes beyond the current literature on local government performance measurement and offers benchmarks on more than 40 key topics against which performance can be assessed. It includes relevant national standards developed by professional associations and actual performance targets, as well as performance results from a large selection of respected city governments. Two new chapters cover economic development and benchmarks for municipal airports, call centers, mail centers, print shops, and public information offices. Performance statistics for more than 250 city governments help public management professionals keep abreast of the most current information available. --

The hiring of chief administrative officers, also known as city administrators, in municipalities with the mayor–council form of government has contributed to the professionalization of these city governments. Although some observers suggest that the role of city administrator is the functional equivalent of city manager, survey responses from 276 persons who have held both jobs note similarities and important differences.