Customer Service and Operational Efficiency as Drivers for Distribution Capital Investment
In: Water and environment journal, Volume 13, Issue 5, p. 343-346
ISSN: 1747-6593
ABSTRACTIn order to realize the maximum improvement in customer service and operational efficiency from infrastructure improvement, a rational, integrated and structured approach to capital investment planning is required. This involves undertaking an operational review and predictive study based upon a full understanding of the hydraulic behaviour of the water supply and distribution system, and considers wider issues such as consequences of (a) long‐term future demands, (b) environmental issues, and (c) external regulatory pressures.The methodology has been demonstrated in work carried out for East of Scotland Water as part of their 'integrated network management strategy'.