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This research case examines leadership and management in the context of a small service company. The ways in which leadership and management activities are collectively performed by a CEO and their employees when they encounter practical issues in the introduction of a new service are of particular focus. The study's theoretical background draws from mundane and relational views of leadership. Interviews and videotaped data from one office meeting are used to examine the case. The analysis reveals how polyphonic chatting consisting of two iterative phases—playful chatting and factful chatting—enables democratic and appreciative interactions between the CEO and the employees to such an extent that it is difficult to determine who is leading the conversation. ; final draft ; peerReviewed

The paper deals with the recent) the two past decades) development of Finnish legislation concerning the child. It is shown that children grow up more and more commonly in more than one single family. Additionally, family forms other than the nuclear family based on the marriage of the child's parents have become more widespread as the child's growth environment. Social welfare legislation has reacted to these changes by a tendency to consider the child as an independent object of measures and an independent receipient of rights. Also in family legislation a similar—but less marked—tendency may be observed. The authors assume that the "legislative lag" in family legislation as compared with social welfare legislation may be understood as follows: social welfare legislation deals with the distribution of material benefits whereas family legislation may be seen as codifying socio-ethical evaluations concerning the family. The diffusion of overtly moral innovations thus seems to be much slower than the diffusion of innovations with a primarily material contents.

In: Dynamics of Long-Life Assets, From Technology Adaptation to Upgrading the Business Model, 209-22 ; Global trends of ecology and sustainable development, safety awareness, changing legislation, and urbanization, together with the economic situation, force industry to find solutions for extending product lifecycles, while maintaining and improving machine system performance and other properties during the lifecycles. Together with these societal issues, firms are struggling with competitiveness. This chapter introduces the new Use-it-Wisely (UIW) approach to upgrading rock crushers at customer sites. The higher level problem needing to be solved concerned making upgrade delivery projects profitable and more desirable for customers, manufacturing OEMs and suppliers. The main recognized and treated bottlenecks were related to knowing the actual status of the upgrade target, communication and collaboration with stakeholders, verification and validation of upgrade specifications and an efficient information flow between the stakeholders. Augmented reality (AR), Virtual environments (VE), camera based 3D scanning, and cloud based solutions are the selected pieces of technology for solving the bottlenecks. They enable better communication, collaboration and involvement of all stakeholders, including customers, internal stakeholders, suppliers and partners. They also better enable the planning and discussing of service quality activities. Product life-cycle management (PLM) is the framework for developing and managing product related information, processes and collaboration expanding towards product middle-of-life, end-of-life, and service lifecycle management. This study is a proof-of-concept that demonstrates the potential of contributions to business model innovations and game changes for upgrading business.