Suchergebnisse

This research is comprised of three phases. In the first phase it explores the recent situation of the Turkish local authorities on e-Government by pointing out the basic indicators. 3228 Turkish local governments were the municipalities and form the base sampling framework of this study. For the second phase, from 969 units, 104 of these authorities offering e-service provisions were selected so as to perform a web-scan. The objective was to find 20 best practice cases under the context of 9 basic services agreed by e-Europe framework. In the third phase, a benchmarking tool developed from European Foundation for Quality Management (EFQM) elements was sent to these authorities key personnel. The aim of this benchmarking assessment was to explore the degree of change and performance in the back office organizations of the 20 best practice local authorities. SPSS was used to analyze the data. The summary results were presented in the order of 5 key elements of EFQM, starting with leadership, policy and strategy, people, partnership and resources, and processes. The sixth element, regional context, was added later by the Key Elements of Electronic Local Authorities Networks (KEeLAN) consortium due to the specific focus on this aspect. The overall results were compared with the European local authorities results. The intention of the comparisons was to give a general outlook from the both phases; to value the maturity levels of the Turkish local governments on e-services and the degree of change and performance of their back-offices. The results were however significant as well as interesting. Albeit the low number of web ownership among the Turkish local governments, they displayed excellent examples of e-services.

ÖZETBu araştırma üç aşamadan oluşmaktadır. İlk aşamada Türkiye'deki yerel yönetimlerin mevcut durumları incelenmiş ve e-devlet ile ilgili temel göstergeler ortaya konmuştur. 3228 adet yerel yönetim birimi belediyelerden oluşmakta ve bu birimler araştırmamızın örneklemini meydana getirmektedir. İkinci aşamadaysa web sitesi olan 969 yerel yönetimden 104 tanesi, e-hizmet verdiklerinden dolayı bir çevrimiçi taramadan geçirilmişlerdir. Amacımız eAvrupa çerçevesinde belirlenmiş 9 temel hizmette en gelişmiş düzeyi tutturanlardan 20 tanesini en iyi örnek olarak seçmektir. Üçüncü aşamada, EFQM mükemmellik modelinden geliştirilmiş bir kıyaslama anketi anahtar kişilere gönderilmiştir. Kıyaslama sonucunda amaç, yerel yönetimlerin arka bürolarındaki değişimin boyutunu ve derecesini ortaya çıkarmaktır. Sonuçlar SPSS aracılığıyla analiz edilmiştir. Sonuçlar sırasıyla EFQM'de yer alan 5 temel grupta sunulmuştur. Bunlar liderlik, politika ve strateji, çalışanlar, işbirlikleri ve kaynaklar ve süreçlerden oluşmaktadır. Ancak daha sonra eklenen altıncı madde, yöresel işbirliği, özellikle konunun yerel yönetimler olmasından dolayı, KEeLAN konsorsiyumu tarafından kıyaslama aracında kullanılmıştır. Tüm sonuçlar Avrupa yerel yönetimlerininkilerle karşılaştırılmıştır. Bu karşılaştırmalarla, her iki aşama için değişik bir bakış açısı vermek hedeflenmiştir; öncelikle Türk yerel yönetimlerinin e-hizmet düzeyleri değerlendirilmiş ve ardından arka bürolarının değişim dereceleri ile performansları ortaya konmuştur. Sonuçlar anlamlı olduğu kadar ilginçtir de. Her ne kadar web sitesine sahip Türk yerel yönetimleri sayıca az olsa da e-hizmet sağlamada mükemmel örnekler sergilemişlerdir. ABSTRACTThis research is comprised of three phases. In the first phase it explores the recent situation of the Turkish local authorities on e-Government by pointing out the basic indicators. 3228 Turkish local governments were the municipalities and form the base sampling framework of this study. For the second phase, from 969 units, 104 of these authorities offering e-service provisions were selected so as to perform a web-scan. The objective was to find 20 best practice cases under the context of 9 basic services agreed by e-Europe framework. In the third phase, a benchmarking tool developed from European Foundation for Quality Management (EFQM) elements was sent to these authorities' key personnel. The aim of this benchmarking assessment was to explore the degree of change and performance in the back office organizations of the 20 best practice local authorities. SPSS was used to analyze the data. The summary results were presented in the order of 5 key elements of EFQM, starting with leadership, policy and strategy, people, partnership and resources, and processes. The sixth element, regional context, was added later by the Key Elements of Electronic Local Authorities' Networks (KEeLAN) consortium due to the specific focus on this aspect. The overall results were compared with the European local authorities' results. The intention of the comparisons was to give a general outlook from the both phases; to value the maturity levels of the Turkish local governments on e-services and the degree of change and performance of their back-offices. The results were however significant as well as interesting. Albeit the low number of web ownership among the Turkish local governments, they displayed excellent examples of e-services.

PurposeThe ongoing dispute as to whether using technology extensively at work may cause harm continues to gain momentum. Thus, the need for more research on the harmful effect of using technology at work and on the indirect effects on work performance is needed. The call for additional moderators in technostress research is still ongoing. The research contributes to the abovementioned gaps in the literature by analyzing a model with two moderators.Design/methodology/approachThe sample population was chosen randomly from the lists provided by civil-servant unions and the chamber of commerce subsidiaries in the northwest region of Turkey. The employees received letters that explained the purpose of the study; the questionnaires sent to them. Out of 500 forms, 328 were returned. PLS-SEM technique was selected for hypothesis testing.FindingsThe results revealed support for all the hypotheses, and proposed moderators can be used to mitigate the harms of technostress and burnout. The findings have implications for both theory and practice.Research limitations/implicationsThe limitation of this research is its sample characteristics. Due to the cross-sectional nature of the data set, it is difficult to claim causality. Therefore, readers should use caution when extending generalizations to a broader population. As for the theoretical implications, the interest in the challenges posed by various technologies in the workplace on human psychology and health over the long term is quite new. And there is still room for other mediating and moderating mechanism for the interplay between technostress and related outcomes.Practical implicationsOne of the practical implications is that technology at work might have the potential to create stress, sometimes greater than its benefits. The effects that might be created by other sources of stress when combined with stress related to technology in the workplace should also be taken seriously. There are tools to reduce the harm caused by technostress that practitioners could make use of such as time-management interventions.Originality/valueThe dispute whether using technology extensively at work may cause harm rather than advantage continues to confuse people, and with time it is gaining momentum. Thus, there is necessity for more research on the harms of technology, and especially on the indirect effects on work performance. Second, the vast technostress literature seems to neglect to discern task performance from contextual one as the dependent variable. Lastly, the call for additional moderators in technostress research is still prevailing. The research contributes to the abovementioned gaps in the literature by analyzing a model with two moderators.

Although the concept of remote working is not new, and it has been in use for a while, billions of people and workplaces were caught in surprise during the COVID-19 pandemic. Due to full-scale lockdowns people got stuck with their family members. And in a very short time they were expected to set up home-offices and continue working. Balancing family relations with daily work schedule was hard for many. Drawing on a sample of instructors, this study investigates how people felt and dealt with it. Homogeneous purposive sampling technique was employed. The authors contacted with people from their network and asked them to fill in the online questionnaires. The people contacted also help to reach others in their network and consequently a total of 435 people participated. Most of the sample is comprised of university instructors (44.4%); followed by secondary school (22.8%), primary school (18.6%), and high school teachers (14.3%). We developed a theoretical model based on boundary theory and study the relationships among eWork-Life interferences with technostress and psychological well-being. The results supported our hypotheses and we found that timely IT assistance might decrease the felt technostress. Implications and further study suggestions are made accordingly.