Suchergebnisse

AbstractDigital volunteers are becoming more visible actors in crises. By collecting data, correcting misinformation, and organizing help, they are often a much‐needed resource in crisis management. Despite this, authorities generally see spontaneous volunteers as a risk and a burden, thereby creating a paradox identified by Harris and colleagues. To extend the paradox to digital volunteers, this study aims to understand how Finnish emergency response organizations perceive spontaneous digital volunteers and how these could become a resource in crisis management. Eight informants representing six authorities/non‐governmental organizations were interviewed in March 2019. The results show that authorities see potential in digital volunteers but only for strictly limited tasks as problems with trust and volunteers' lack of knowledge and training stand in the way of cooperation, thus confirming the paradox. The main contribution of this study is to show how the involvement/exclusion paradox exists in the relationship and may create barriers between authorities and digital volunteers.

Crises pose an immediate risk to life, health, and the environment and require urgent action. The public's use of social media has important implications for contingency policies and practices. Social media have the potential for risk reduction and preventive interaction with the public. This book is about how different communicators - whether crisis managers, first responders, journalists, or private citizens and disaster victims - have used social media to communicate about risks and crises. It is also about how these very different actors can play a crucial role in mitigating or preventing crises. How can they use social media to strengthen their own and the public's awareness and understanding of crises when they unfold? How can they use social media to promote resilience during crises and the ability to deal with the after-effects? Chapters address such questions by presenting new research-based knowledge on social media use during different crises: the terrorist attacks in Norway on 22 July 2011; the central European floods in Austria in 2013; and the West African Ebola-outbreak in 2014. The collection also presents research on the development of a tool for gathering social media information, based on a user-centered design. Social Media use in Crisis and Risk Communication presents cutting-edge research on the use of social media in crisis communication and reporting. It gives recommendations about how different crisis communicators (information officers, crisis managers, journalists) can improve their ability to gather information, communicate and raise people's crisis awareness by using social media.

Journalists' psychological distress after working with the Jokela school shooting incident was examined with a mixed methods research design using a sample of 196 journalists (27 on the scene, 169 working indirectly with the crisis). Quantitative results were compared to those of a control group of 297 journalists. Results from the quantitative data showed that in all journalists investigated, a minority indicated a level of PTSD, depression, secondary traumatic stress and burnout sufficient for being labeled as belonging to an 'at risk' subgroup. However, no significant group differences were found. In regard to journalists working with the shooting, previous personal traumatic exposure significantly predicted more distress due to the assignment, while work-related exposure did not. An analysis of qualitative data showed that the incident provoked work-related ethical difficulties, as well as a range of personal post-trauma reactions in journalists. The criticism of journalists after the incident provoked additional personal stress in a group of journalists.

Effects of work-related and personal exposure to potentially traumatic events on PTSD (posttraumatic stress disorder), depression, compassion fatigue and burnout were examined in 503 Finnish news journalists (238 men, 265 women) by using a web-based survey. Stepwise linear multiple regression analyses showed that two variables significantly predicted all four outcome factors, i.e. PTSD, depression, compassion fatigue and burnout: the variables were personal exposure to traumatic events, including reactions caused by the event and the magnitude of the worst crisis-related assignment experienced as a journalist.An interaction effect was also found: respondents with high scores on both traumatic experiences in their personal life and a high amount of professional crisis-related assignments had a significantly higher level of PTSD symptoms than others.

This article, through conducting a study of the sexual harassment (SH) of media workers, investigates the extent and types of SH experienced by the editorial staff of Norwegian newsrooms at the time the #MeToo campaign arrived in Norway, and what effects such experiences have on journalists' professional lives. We are also interested in what Norwegian media houses are doing to address these challenges. The leading research question consists of three interrelated parts: To what extent are journalists exposed to SH? What coping strategies do they use? How can newsrooms be better prepared to fight SH, from the perspective of the safety of journalists? A mixed methods approach, which combines findings from a quantitative questionnaire with qualitative in-depth interviews, was used to answer these questions. The findings show that female, young, and temporary media workers are significantly more frequently targeted than others and that those who had experienced SH handled the situation using avoiding strategies to a significantly greater extent than those who had only been exposed to unwanted attention experiences. The findings feed into a discussion of what strategies media houses can use to be better prepared in the fight against SH.

Social media (SoMe) platforms provide potentially important information for news journalists during everyday work and in crisis-related contexts. The aims of this study were (a) to map central journalistic challenges and emerging practices related to using SoMe for collecting and validating newsworthy content; and (b) to investigate how practices may contribute to a user-friendly design of a web-based SoMe content validation toolset. Interviews were carried out with 22 journalists from three European countries. Information about journalistic work tasks was also collected during a crisis training scenario (N = 5). Results showed that participants experienced challenges with filtering and estimating trustworthiness of SoMe content. These challenges were especially due to the vast overall amount of information, and the need to monitor several platforms simultaneously. To support improved situational awareness in journalistic work during crises, a user-friendly tool should provide content search results representing several media formats and gathered from a diversity of platforms, presented in easy-to-approach visualizations. The final decision-making about content and source trustworthiness should, however, remain as a manual journalistic task, as the sample would not trust an automated estimation based on tool algorithms.