Suchergebnisse

Brazil is under political and financial crises where the end seems far away. Because of that, researchers argue that the hotel rooms offered by Rio de Janeiro, built to host the Olympic Games 2016, will be difficult to occupy after the event. It is then necessary for the hotels to understand how guests perceive the service quality in order to adapt to this new era. If guests' perceptions meet or exceed their expectations, they will be satisfied and will probably return. Thus based on the SERVQUAL approach, this paper aims to study the impact of the service dimensions on the guests' overall satisfaction at hotels of Rio de Janeiro. Two hotels were considered representative of the city in terms of service quality and customers' profile. Interviews to the hotel managers were performed, and questionnaires to the guests were administered. Among the five SERVQUAL dimensions – Reliability, Tangibles, Responsiveness, Assurance, and Empathy – the Empathy dimension appears to be the only one that affects the guests' overall satisfaction. The study could also identify that gender, country of residence, home country and family income have an impact on guests' satisfaction. This study has no intention of generalization, but rather of refining the theory about services and the SERVQUAL model. ; O Brasil encontra-se numa crise política e financeira que parece estar longe do fim. Consequentemente, académicos defendem que os quartos de hotel oferecidos pelo Rio de Janeiro, construídos para receber os Jogos Olímpicos 2016, serão difíceis de ocupar depois do evento. É então necessário para os hotéis entender como os hóspedes avaliam a qualidade do serviço, de forma a se adaptarem a esta nova era. Se as suas percepções condizerem com as suas expectativas, os hóspedes ficarão satisfeitos e provavelmente retornarão. Assim, com base no SERVQUAL, este trabalho pretende estudar o impacto das dimensões de serviço na satisfação global dos hóspedes dos hotéis do Rio de Janeiro. Dois hotéis representativos da cidade em termos de qualidade de serviço oferecida e perfil dos consumidores foram considerados. Os gerentes dos hotéis foram entrevistados e questionários aos seus hóspedes foram administrados. Entre todas as dimensões do SERVQUAL – Confiabilidade, Capacidade de Resposta, Tangíveis, Segurança e Empatia, a dimensão Empatia é a única que afecta a satisfação global dos hóspedes. O estudo identificou que sexo, país de residência, país de origem, e rendimento familiar dos hóspedes têm impacto na satisfação dos hóspedes. Este estudo não tem intenções de generalizar os resultados, mas aprofundar a teoria acerca de serviços e do modelo SERVQUAL.

This article analyses recent efforts to create a different institutional framework in Pará State, Brazilian Amazon to promote sustainable development. The region is economically peripheral to capitalism. Historically, Amazon river delta has been used as source of raw materials since XVII century, but only from the 1970's, when roads were built, is been massively occupied by frontier activities like timber, mining, cattle and more recently soya beans. The economy is driven by primary activities and low technological intensive sectors (OECD indicators), not presenting diversity in its production matrix. It is an export based economy on mining (63%) and agribusiness (17%). Has two large regional hubs (Manaus and Belem) that offer better infra-structure, are trade connections and present more agglomeration effects (Lemos, 2007) however, it is not attractive to capital and technology intensive activities, and highly educated people. The region presents the lowest social, economic and R&D indicators of the whole country. Its MDG indicators (UNDP) are closer to Somalia than to São Paulo the heart of a macro cephalic country. The region suffers of, what can be called a natural-resources and green curse. Para state government, knowing its limitations in terms of competitive advantages is trying to overpass the mass-production paradigm implementing three thematic science and technology parks on: energy, biotechnology and IT; agrarian and mining sciences; fisheries and forest, in order to add-value to State vocation activities and connected 2 million people in 2000km of optic-fiber high speed internet to take from isolation peripheral areas. Although, the starting point to promote regional innovation, based on knowledge shared among economic agents is quite low as the absorptive capacity of the society is also low, there is a common belief that learning and knowledge-based economies do not exclusively occur in high technologically-intensive economies and can promote better use of natural resources. Asymmetrical interdependency among regions is contributing to maintain this lag. More recently, state government has been attentively inducting different institutional arrangements and investing in strategic research areas to promote a more sustainable development model. We discuss convergence on different Brazilian regions to evaluate the effect of these policies.

Um rápido olhar por certos discursos que. no momento atual, apontam " culpados" pela crise econômica revela que, mais uma vez, os migrantes estáo sendo chamados à responsabilidade. Tal como cm outros momentos de nossa história, as migrações aparecem como problema, a ser sanado em prol da ordem social que se pretende preservar. [...]

Intro -- Contents -- General Introduction -- Part I: Cultural Construction of Gender: Symbolic Ambivalences -- Editorial Introduction -- 1. Peripheral Lives, Central Meaning: Women and Their Place in Indian Society -- 2. Traditional and Contemporary Mothering in Coexistent Worlds: Theories, Practices, and Cultural Realities -- 3. People in Transitions in Worlds in Transition: Ambivalence in the Transition to Womanhood During World War II -- 4. "Moving Portraits" of Femininity: A Study of the Bilheiras of Piauí -- 5. Beyond "Women," "Mothers," and "Me": Imagination, Poetics, and Why Surpassing Social Norms Means Surpassing the Self -- 6. Striving Toward a Normative Identity: The Social Production of the Meaning of Assisted Reproductive Technology in Ireland -- Part II: Weavers of Meanings Through Women's Cultural Realities -- Editorial Introduction -- 7. Indigenous Women: Gender, Identity, and Culture in Transition -- 8. Woman's Self Construction and Sociocultural Mediation -- 9. Mothers Dealing with Child Abuse: Dynamics of Psychological Processing -- 10. Play and Gender Issues in Rural and Urban Brazilian Contexts -- 11. Experiences of a Black Female Professor Against Racism -- 12. Coping with Sexual Violence: Strategies Used by Mothers of Abused Girls -- Part III: Living Through Life Transitions: Contexts of Motherhood -- Editorial Introduction -- 13. Becoming Mother -- 14. Adaptation at the Postnatal Period and the Valuation of Parental Roles -- 15. Woman the Caregiver: Ways of Sharing Childcare in Two Contemporary Brazilian Contexts -- 16. Meaningful Lives of Women over Three Generations: A Glimpse into Afro-Brazilian Experience -- 17. Childbirth and Pain in the Context of Brazilian Women in Different Socioeconomic Conditions -- 18. Meanings Through the Transition to Motherhood: Women Before and After Childbirth.

O presente artigo analisa a violência contra as jovens da periferia de Salvador, Bahia, tomando como referência o caso de jovens que foram assassinadas por pertencer à rede de relacionamento de outros jovens inseridos em trajetórias de marginalidade. O estudo etnográfico realizado reconstitui, através de entrevistas e grupos focais, as trajetórias de desenvolvimento, as formas de violência perpetradas contra as jovens, dentre elas o homicídio e aquelas praticadas no âmbito das relações afetivas. As conclusões apontam para um processo de marginalização das jovens que se configura nos moldes de um continuum, culminando com o óbito, o qual não se apresenta como um evento isolado.

O presente estudo buscou identificar e descrever as experiências ligadas à adolescência em um contexto de risco psicossocial, em Novos Alagados, favela de Salvador, Bahia. Orientado pela abordagem ecológica do desenvolvimento humano e numa perspectiva interdisciplinar, o estudo assume a adolescência como um construto psicossocial. Adotou-se uma metodologia qualitativa, baseada na observação participante e no estudo de casos, lançando mão de múltiplos recursos: entrevistas narrativas, observações, diários e cadernos de campo e fotografias. O extenso material qualitativo reunido (parte dele longitudinalmente) foi organizado em dois níveis de análise: 1) descrição do contexto: espaços, cenários, atividades e práticas dos adolescentes; 2) estudo de quatro casos tomados como exemplares do que significa ser adolescente em Novos Alagados. Destacam-se, dentre eles, o papel dos projetos sociais, da música e da cultura como formas de socialização e inserção; a atuação suportiva da família, das relações proximais; o impacto da violência; aqui denominada de "desterro", a vitimização.

The limited ability of newborn piglets to produce cytokines may influence lymphocyte development and response to antigen exposure. As a result, colostrum intake is crucial because it contains nutrients that contribute to immune system development in piglets. Our goal was to investigate the effect of sow parity on the transfer of maternal cytokines to nursing piglets. Sixty piglets from nine sows were divided into six groups: piglets from gilts or sows kept with their dams and allowed to suckle normally; piglets from gilts or sows having their dams exchanged and then allowed to suckle normally; piglets from gilts or sows isolated from their dams and bottle-fed a commercial milk replacer formula for pigs. All piglets remained in the diet groups for 24 hours after birth. Concentrations of cytokines in colostrum and serum of gilt/ sows and serum of piglets were then evaluated. The 13 evaluated cytokines had higher concentrations in colostrum and serum of sows than in gilts. Concentrations of GM-CSF, IFNγ, IL-1α, IL-1β, IL-2, IL-4, IL-6, IL-10, IL-12, IL-18, and TNFα were higher in piglets suckling sows. Piglets that received commercial formula showed higher concentrations of the cytokines IL1-RA and IL-8 than piglets fed colostrum. This outcome can influence piglets' development into adulthood. In short, our findings demonstrated that maternal parity influenced colostrum cytokine composition and its maternal transfer patterns.

Este artigo analisa a importância das universidades e institutos públicos de pesquisa para o Sistema de Inovação da Região Norte. A pesquisa parte da basede dados elaborada com grupos de pesquisa cadastrados no Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq), que declararam algum tipo derelacionamento com empresas do setor produtivo. Pesquisas internacionais, Carnegie Mellon Survey e o Yale Survey, bem como nacionais, Minas Gerais Survey, apontam como cruciais para o desenvolvimento, as interações entre essas instituições e as empresas. Os resultados sugerem que as universidades apresentam importante papel complementar e até mesmo substituto de Pesquisa e Desenvolvimento da indústria daregião, apesar da demanda deste conhecimento está aquém da capacidade inovadora das universidades, em função do incipiente investimento em ciência e tecnologia.The importance of universities and research institutes to the innovation system in the northern regionAbstract: This paper analyzes the importance of universities and public research institutes for the Innovation System of the North Region. The sample was taken from a database of research groups registered in National Agency of Research Funding, CNPq that declared some kind of innovative relationship with firms. Research International, Carnegie Mellon Survey and Yale Survey, as well as national, Minas Gerais survey, as a crucial point for the development, interactions between these institutions and firms. Results suggest that universities play a key role to complement and even substitute for R&D industry of the region, despite the demands of this knowledge is far behind the innovative capacity of universities, according to the incipient investment in science and technology.Key-words: regional system of innovation; university; firms.JEL: O14; O25; O33.