India and Its Maturing BPO IT Sector
In: Journal of Asian and African studies: JAAS, Band 47, Heft 6, S. 620-633
ISSN: 1745-2538
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In: Journal of Asian and African studies: JAAS, Band 47, Heft 6, S. 620-633
ISSN: 1745-2538
In: Journal of Asian and African studies: JAAS, Band 47, Heft 6, S. 620-633
ISSN: 0021-9096
World Affairs Online
In: Journal of Asian and African studies: JAAS, Band 47, Heft 6, S. 620-633
ISSN: 1745-2538
Business process outsourcing (BPO) has become a key component of any global business model. One of the main BPO hubs in the world is India with its large pool of relatively-skilled human capital and lower wages. However, the BPO industry in India is maturing and facing constraints and challenges to further expansion. Some of these constraints include lack of employable talent, social norms, increasing operational cost and breaches of security in handling clients' confidential data. This paper aims to examine Indian BPO companies' aim to mitigate and resolve these constraints to growth. Some of the possible solutions to tightening labour market and increasing operational costs included recruitment and relocating BPO companies to tier two and three cities.
In: Southeast Asian affairs, S. [257]-270
ISSN: 0377-5437
World Affairs Online