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This article investigates the correlation of personality variables and inter-group conflict resolution modes. In the first of two -research approaches, EPPS scores of 64 college students on aggression, dominance, affiliation, and achievement were correlated with preferences for confronting, forcing, and smoothing. A field study correlated EPPS variables of 19 boundary personnel with ratings on resolution modes by 57 interorganizational correspondents. As hypothesized, achievement was positively correlated with confronting under both research approaches. Only students' aggression scores correlated weakly and positively with preference for forcing. Affiliation and smoothing were also weakly and positively correlated with the students but not in the field.

The present study investigated several potential antecedents and consequences of emotional exhaustion in a sample (N = 859) of computer-monitored telephone reservation agents. The agents performed their tasks in an environment characterized by tight managerial control and relatively little decision-making latitude. The results of regression analyses indicated that job satisfaction, job-related tension, age, and tenure on the job were each uniquely associated with reports of exhaustion. Exhaustion was, in turn, significantly related to intentions to leave, absenteeism, and actual job change. Supplemental causal modeling of the data using LISREL VI suggested that the implied causal linkages between emotional exhaustion and these outcomes provided a reasonable, albeit imprecise representation of the data.