Suchergebnisse

Abstract
Background and Purpose: Information solutions for analytical customer relationship management CRM (aCRM IS) that include the use of analytical tools are becoming increasingly important, due organizations' need for knowledge of their customers and the ability to manage big data. The objective of the research is, therefore, to determine how the organizations' orientations (process, innovation, and technology) as critical organizational factors affect the attitude towards the use of the analytical tools of aCRM IS.
Design/Methodology/Approach: To measure the orientation of the organization (process, innovation, and technology), we redesigned the existing scale, which was validated using exploratory factor analysis. In the next phase, we created a model by which we examined the impact of the organization's stance in relation to the use of the analytical tools of aCRM IS, where we used multiple regression analysis. The model was verified on a sample of Slovenian Organizations (n=105), which use the analytical tools of aCRM IS for analyzing the data they have on their customers and business partners.
Results: In the study we found that all critical factors of the organization, specifically process, technology, and innovation orientation, have a positive impact on the attitudes towards using the analytical tools of aCRM IS. Innovation orientation is particularly important and has the strongest influence on the attitude towards using the analytical tools of aCRM IS. We found that innovation orientation on new ideas, methods, and approaches has the strongest effect, followed by the impact of innovation orientation on acceptance of novelty.
Conclusion: The more innovation-, technology-, and process-oriented organizations are, the more positive their attitude towards using the analytical tools of aCRM IS. The study is particularly important for organizations that are introducing an aCRM IS into their business system.

E-business is entering its mature stage. E-business in large companies has been researched in several surveys, whereas SMEs and micro companies have been researched less often. Micro companies are, together with SMEs, a critical part of national economies worldwide ; both are central to the EU%s development strategies. It is well known that, in an information society, business models are driven by e-business concepts, and e-business models are emerging. An in-depth understanding of e-business use in micro companies is crucial for the success of such companies. The main purpose of this paper is to research the intensity of e-business use, advantages and disadvantages of e-business, the biggest problems of e-business implementation/maintenance, and attitude toward trends of e-business in micro companies. The paper presents findings from a survey carried out on a sample of micro companies. Data were collected via an e-questionnaire, and results were calculated using SPSS. The data confirmed that e-business in micro companies is most often used in connection with e-banking ; e-business with the government also appears to be very important. ; E-poslovanje vstopa v svojo zrelo fazo. Področje e-poslovanja v velikih podjetjih je bilo raziskano v številnih raziskavah, po drugi strani pa je zelo malo raziskav, ki obravnavajo njegovo delovanje v malih, srednje velikih in mikro podjetjih. Mikro podjetja so skupaj z malimi in srednje velikimi podjetji zelo pomemben del nacionalnih gospodarstev v svetu in imajo tudi osrednji pomen za razvoj strategij Evropske unije. Znano je, da so koncepti e-poslovanja v informacijski družbi vodilo za razvoj poslovnih modelov, vse bolj pa se pojavljajo tudi modeli e-poslovanja. V bistvu je razumevanje uporabe e-poslovanja v mikro podjetjih ključnega pomena za njihov uspeh. Glavni namen prispevka je raziskati intenzivnost uporabe e-poslovanja, njegove prednosti in slabosti, največje težave pri implementaciji/vzdrževanju ter odnos do trendov v e-poslovanju v mikro podjetjih. V glavnem delu prispevka bodo predstavljene ugotovitve na podlagi raziskave, ki je bila izvedena v mikro podjetjih. Podatki so bili zbrani z elektronskim vprašalnikom, rezultati pa izračunani s programom SPSS. Raziskava je potrdila, da se e-poslovanje v mikro podjetjih najpogosteje uporablja v povezavi z e-bančništvom, zelo pomembno pa postaja tudi e-poslovanje z vlado (Business to Government – B2G).

Enterprise resource planning (ERP) solution implementation is a complex process, that requires substantial resources and efforts, and yet the results are very uncertain. The ERP hype has already reached SMEs, so the authors have examined the strategies, methods and critical success factors from SMEs point of view. The results of our survey in SMEs in Slovenia have shown that SMEs have to pay attention to different critical success factors in different phases of the implementation process. Moreover, there are differences in implementation process as opposed to large companies. Case studies of two SMEs have shown similar results. Recommendations for future SME implementations and comments of our findings can be found in conclusion.

Pandemic is a type of epidemic that spreads over significant geographical areas and affects a large percent of population on a national or global level. Pandemic, as a project, has a lifecycle, a beginning and an end, though uncertain. The objective of the article is to trace various types of pandemics, to discuss their adverse effects of unemployment, distrust and loss of production. It presents various stimuli and remedial measures, a model to work out pandemic cost and its financial impact—estimated as ₹130 lakh crore in India. The article also gives an overview of positive results in the form of appreciations and acknowledgements, change in work culture resulting in work from home (WFH) approach. Financial restructuring resorted to by various business houses and future policy implications are also presented. The article is based on data drawn from government notifications and published reports. The study is exploratory, descriptive and analytical; it is presented in six parts.

The adoption of Enterprise resource planning (ERP) systems by organizations is crucial in today's competitive globalized marketplace. The experience with ERP systems in numerous organizations over the last decade indicates that a successful implementation of ERP systems does not necessarily lead to a successful ERP usage. This paper addresses the scientific problem of differences in ERP acceptance and utilization in different cultural environments. The research question was whether and to what extend users' extensive and explorative use of the ERP system differs in regions with different cultural backgrounds. Namely, organizations benefit from ERP systems only to the extent to which the users accept and utilize them. But the use of ERP systems at an advanced level is closely connected with the employees' acceptance of these systems. To improve the efficiency and effectiveness of ERP systems in their maturity stage of use, when the employees already accepted ERP system, organizations need to understand the factors that impact user satisfaction and thus influence their extended use of the ERP system. Because of the socio-economic importance of India and the European Union (EU), we conducted a comparative research study into the similarities and differences of their use of ERP systems. From a theoretical point of view, the paper extends the original technology acceptance model (TAM), where two additional factors (work compatibility and extended use) were added. Additional external factors which can influence the users' acceptance of ERP systems have been included into research, too. The main objective of this study is to find the key determinants that have an impact on user satisfaction and on the extended use in different cultural environments (i.e. the EU and India). We analysed and compared the data of 293 ERP users from 44 organizations in the EU and 577 ERP users from 13 organizations in India. Even though the use of ERP systems in India and the EU is at the same advanced level, there are differences which are ...

This article analyzes the publications relating to the problem of tax evasion. This topic is attractive not only for the academic community, but also for public at whole. The article explores to what extent the scientific publications on tax evasion correspond to practical issues discussed among the stakeholders. We used the electronic database of e-Library as a source of scientific publications on the subject. The principal stakeholders directly dependent on the taxation are the taxpayers and public authorities. We used the electronic database of publications «Kommersant» publishing house and the «Rossiyskaya Gazeta» to reflect issues discussed among the stakeholders. We selected for analyze 301 publications for the period of 2013-2015. The study was conducted by comparing the publication activity by types and period of publications. In the first stage of the study we have done the qualitative content analysis by identification the common themes discussed in hole sample of publications. Then, a quantitative analysis was conducted by comparing the distribution of publications on a particular topic from each source. We used bibliometric analysis method for the quantitative and bibliographic mapping method to visualize the results of research. Calculations were performed using the software QDA Miner v.5.0 module WordStat v.7.1.7. As a result, studies have concluded that the most popular topics of interest for which no changes are: changes in legislation, legislation and increased enforcement. Using the results of the conducted study, we can identify the main similarities and differences between the monitored sources. We can see the special attention to the: Legislation changes, Law enforcement, Entrepreneurship. Marked reduction of interest can be noted regarding to the following topics: International aspects of taxation, Shadow economy, Ownership, property, investment. The growth of interest can be noted in relation to the following topics: Directorship, Article of the Tax Code, Short-lived companies, Arrears and fines. The study revealed a certain disparity between the topics discussed among academic community and stakeholders. The topics discussed in the majority of scientific texts (shadow economy, corruption, the firm one-day, social security contributions), a much rarer can be found in the publication of «Kommersant» and «Rossiyskaya Gazeta» which focuses mainly on matters of legislation. Analysis of the relationships in the texts according to the source and year of publication showed that research topics converge with issues considered by the public authorities. The business community more involved in discussion the legal issues, because the government notion works upon the impression about tax evasion of the business community and academia. Thus, bibliometric text analysis techniques can be used for research, preparation of literature reviews and thematic information retrieval. ; Статья посвящена анализу публикаций, касающихся проблемы уклонения от уплаты налогов. Эта тема привлекает пристальное внимание не только научного сообщества. В статье исследуется соответствие проблематики научных работ по уклонению от уплаты налогов практическим вопросам, обсуждаемым заинтересованными лицами. В качестве источника научных публикаций по данной тематике использовалась электронная база e-Library. В круг заинтересованных лиц, напрямую зависящих от правил налогообложения, входят бизнессообщество и государственные органы. Для них источниками информации по исследуемой теме являются электронная база публикаций издательского дома «Коммерсантъ» и «Российская газета». Для анализа отобрана 301 публикация за 2013-2015 гг. Изучение соответствия проблематики проводилось путем сравнения публикационной активности в разрезе видов публикаций. На первом этапе исследования был выполнен качественный контент-анализ посредством выявления общих тем, обсуждаемых в публикациях. Затем проводился количественный анализ через сравнение распределения публикаций по конкретной теме из каждого источника. Для количественного анализа и визуализации результатов использовались методы библиометрического анализа и картирования. Расчеты производились с помощью программного продукта QDA Miner v.5.0 модуль WordStat v.7.1.7. В результате исследования были сделаны выводы, что самыми популярными темами, интерес к которым не меняется, являются: изменение законодательства, законотворчество и усиление принуждения. Темы, к которым за рассматриваемый период снизился интерес, касаются международных аспектов налогообложения, теневой деятельности, собственности и инвестиций. Отмечено выраженное возрастание интереса сообщества к фирмам-однодневкам, руководству компаний, а также к вопросам штрафов и пени. Исследование позволило выявить определенное несоответствие тем, обсуждаемых бизнесом и властью, по сравнению с темами научных публикаций. Распространенные в научных публикациях темы (теневая экономика, коррупция, фирмы-однодневки, взносы на социальное страхование), гораздо реже встречаются на ресурсах издательского дома «Коммерсантъ» и в «Российской газете», сосредотачивающих основное внимание на вопросах законотворчества и обсуждения изменений в законодательстве. Анализ взаимосвязей в текстах в соответствии с источниками и годом публикации показал, что темы научных исследований сближаются с проблемами, рассматриваемыми властью, а бизнес-сообщество в большей степени вовлекается обсуждение правовой проблематики, т. е. точка зрения власти во многом определяет обсуждение темы уклонения от налогов бизнес-сообществом, и научными кругами. Таким образом, библиометрические методы анализа текстов могут применяться для проведения научных исследований, составления обзоров литературы и тематического поиска информации.

Privatisation, a buzzword of the 20th century, has varied approaches; it could be a broad approach of liberalisation to introduce market forces without any change of ownership, termed as 'partial privatisation'. In narrow terms, it refers to denationalisation or divestiture and change of ownership by sale to private individuals. Public sector in India has grown over the years and operational autonomy has been granted. Disinvestment of government shareholding, has been an annual budgetary exercise; it includes strategic sale. Of late, various disinvestment approaches that are followed include share buyback, cross shareholding offer for sale, follow-on public offer, block deal exchange trade fund. The realisation of disinvestment has been about 56% of the total, and new options have to be explored. Asset monetisation, an approach to encash assets with an objective to raise resources to finance new projects, is planned with an objective to develop infrastructure by involving private sector by following different forms of the publicÐprivate partnership approach. National Monetisation Policy (NMP) has been announced by the government of India to raise ₹600,000 crore over the period of next four years, that is, from 2022 to 25, to cover up the infrastructure gap. As such, monetisation of assetsÑcore as well as non-coreÑwould be a great step in achieving the objective of Atmanirbhar Bharat [self-reliant India], and India to become $5 trillion economy by 2024. Privatisation, liberalisation and asset monetisation appear to be a simple theoretical exercise; it would require planning for newer approaches to attract private funds and also to have political will.