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This article focuses on how managers and sponsors of enterprise information system (EIS) projects can identify and manage stakeholders engaged in the project. This article argues that this activity should go beyond the traditional ideas about user participation and management involvement. Also suppliers, customers, government agencies, business partners and the general public can have a clear interest in the ways that the system will be designed and implemented. This article proposes to apply identification, analysis and intervention techniques from organization and management disciplines in the IS field to enhance the changes for the successfulness of enterprise information system implementations. Some of these techniques are combined in a coherent method that may help implementers of complex IS projects to identify and categorize stakeholders and to consider appropriate ways of involvement during the various stages of the project.

Decisions to invest in information systems (IS) are made by many organisations on a very regular basis. Such decisions can vary from quickly identifying the problem, screening options and choosing a solution in a very straightforward way, to very extensive and repeated search, screen, design and negotiation activities which can take many years. There has been little explicit research into the process by which managers and organisations decide to develop IS applications. This research addresses this by analyzing 20 IS decision-making processes, using a phase-based as well as an attribute-based approach. Mintzbergs typology is used to characterize seven types of IS decisions from a phase-based or process-based perspective. For the attribute approach, the decisions have been analyzed on the basis of subjective/objective and offensive/defensive contrasts and placed in one of four categories: innovative, rational, necessary or political. The paper concludes by identifying five factors that result in major differences in IS decision-making processes. These issues are: (1) whether there is scope to design a solution, (2) whether distinct alternatives have to be searched for, (3) the degree of urgency and necessity from the perspective of the decision-makers, (4) whether the decision can be subdivided in order to follow a gradual process path (planned versus incremental) and (5) the number and power of stakeholders involved in the process and the extent that their interests vary and contrast. The paper suggests that managers deciding on IS applications should be aware of these factors in order to design a process that fits best with the specific circumstances: no single process should be considered universally applicable. This conclusion is in contrast with many decision-making models rooted in the MIS-field, which suggest to use prescriptive and rational approaches to organise IS decision-making processes.

Tendering legislation aims to enhance competitiveness by promoting equality, proportionality, transparency, and non‐discrimination. Such legislation applies to the procurement of software packages by public institutions in many countries. This study explores how tendering legislation shapes a buyer's software selection process through the lens of competing decision‐making rationalities. From the literature, 3 rationalities enacted in software selection are deduced that we relate to the software selection literature regarding tendering legislation. Through this lens, we subsequently examine how a large health care provider selected a supplier for an electronic health record system after an extensive tendering process. Many health care professionals within this organization were in favour of a particular software package. Yet, the organization purchased a different package from a relatively unknown supplier, the implementation of which failed. The actors involved experienced shaping on 5 decisionmaking themes, the implications of which are evaluated against the functional, economic, and political rationality norms derived from the literature. The findings suggest that compliance with tendering legislation over the public procurement of software results in increased legal complexity, greater linearity and objectivity, more extensive formalization, and less relational communication. Functional norms of rationality are stressed, seemingly to balance the enforced economic norms of rationality and to compensate for the decreased room for political rationality. Even so, the shaping by the tendering legislation threatens functional rationality. Ultimately functional and economic norms of rationality win over political rationality, yet the latter still dribbles through, albeit in a different guise than reported for software selection in general.

PurposeThe purpose of this paper is to develop and validate a model that demonstrates the influence of enterprise resource planning (ERP) implementation on the power and interests of actors at the production‐sales interface, and vice versa.Design/methodology/approachAn empirical in‐depth longitudinal case study examines how a medium‐sized company in the graphics industry implemented an ERP system and how this has affected the interests and power distribution between the manufacturing and sales departments.FindingsThe case study reveals that the power division among key players at the production‐sales interface has been affected by the ERP implementation. These changes influence their attitudes and behaviours as well as the usage of the ERP system.Research limitations/implicationsLimitations are associated with the inherent weaknesses of any research based on a single‐case study: theoretical, but not statistical, generalisations are possible.Practical implicationsThe findings imply that those implementing ERP systems in production‐sales environments should, from the outset of the project, identify potential changes in the division of power and seek to reconcile stakeholder interests.Originality/valueThis is one of the few studies that has examined in‐depth the potential effects of ERP implementation on power division at the production‐sales interface.

Inter-organizational systems (IOS) are ICT-based systems that enable organizations to share information and to electronically conduct business across organizational boundaries. Especially since the increasing availability of the Internet, there have been less technological barriers to implement IOS. However, that does not imply that IOS-possibilities are implemented successfully in all occasions: other barriers may remain. Innovation is not only a technical process of 'solving problems', it also involves economic and political processes in which interests are articulated, alliances are built and outcomes are struggled over. To explore this observation, this paper presents a model that helps to describe and analyze IOS from a power and interest perspective of multiple parties. To illustrate this model, eight case studies of IOS are discussed, of which two in more depth. After that, we will put the findings of the analysis in a broader perspective. The paper concludes with the assertion that the scope for the design of an effective IOS depends on a combination of technical, economic and social

Governing IT while incorporating stakeholders with diverse institutional backgrounds remains a challenge. Stakeholder groups are typically socialized differently, and may have different perspectives on IT governance dilemmas. Yet, extant literature offers only limited insight on socialized views on IT-governance. This study uses an institutional logics lens to examine how competing institutional logics get connected in IT governance practices through dominant stakeholders' enactment patterns, and how these enactment patterns may affect the organization's IT performance. We find that logics were coupled to the three dominant stakeholder groups, but only loosely so. Congruence between the three logics they enacted depended on the IT governance dilemma at hand. Our findings demonstrate how within a triad of competing logics, switching rivalry among hybrid logics may develop. Here, the enactments led to two hybrid logics, none of which became dominant. Remarkably, the IT-professionalism logic accommodated polarization between medical professionalism and the managerial logic, causing unstable IT governance. We propose that IT professionalism offers room for agency and is crucial in determining the resulting enactment patterns: polarizing, compromising or even synthesizing. This study may raise managers' awareness of the competing logics underlying IT-governance practices and clarify the pivotal role of IT professionalism in IT governance debates.

Purpose
– In today's aging world online communication is often viewed as a means to enhance social connectivity, and therefore well-being, of older adults. However, previous research on the influence of online communication on social connectivity largely disregards older adults, yields conflicting results and fails to assess the – debatable − causal direction of relationship. The purpose of this paper is to overcome these issues by developing four hypotheses related to who uses what, how, with whom.


Design/methodology/approach
– The authors use a panel data study to test the hypotheses, including 302 older adults. Response rates are between 62 and 75 percent.


Findings
– The authors find, first, that older adults differentiate between social connectivity with other village members, i.e., village connectivity, and connectivity with friends. Second, the impact of online communication varies among these two types of social connectivity. Where e-mail use has a negative impact on village connectivity, it does not affect connectivity with friends. Facebook use on the other hand has a negative impact on connectivity with friends, but not on village connectivity. The negative effects were not found among those older adults that were already well-connected on forehand, indicating a buffer effect.


Practical/implications
– Policy makers' implementing online communication tools to strengthen social connectivity of older adults, may want to carefully select tools based on the type of connectivity they aim to enhance. Impact needs to be monitored.


Originality/value
– The authors contribute by analyzing how characteristics of online communication tools, i.e., information richness and privacy protection, as well as social connectivity, i.e., geographical proximity and emotional closeness jointly shape older adults' social connectivity.