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Modern economies depend on innovation in services for their future growth. Service innovation increasingly depends on information technology and digitization of information processes. Designing new services is a complex matter, since collaboration with other companies and organizations is necessary. Service innovation is directly related to business models that support these services, i.e. services can only be successful in the long run with a viable business model that creates value for its customers and providers. This book presents a theoretically grounded yet practical approach to designing viable business models for electronic services, including mobile ones, i.e. the STOF model and – based on it – the STOF method. The STOF model provides a 'holistic' view on business models with four interrelated perspectives, i.e., Service, Technology, Organization and Finance. It elaborates on critical design issues that ultimately shape the business model and drive its viability.

While the historiography on the religious Cold War has tended to focus on Christian anticommunism, the World Council of Churches (WCC) sought to transcend the Cold War while simultaneously advancing religious freedom in the Soviet Union. This article connects the WCC's ecclesiastical diplomacy to the wider story of human rights, from which religion has too often been excluded. The WCC's quest for Christian fellowship led it to integrate the Russian Orthodox Church into its membership, but this commitment generated tensions with the rise of Soviet dissidence. Moreover, the WCC's turn towards the left and the Third World contrasted with newly ascendant voices for human rights in the 1970s: Amnesty International's depoliticised liberalism, evangelical anticommunism, and the Vatican under John Paul II. Thus, the WCC, an early and prominent transnational voice for human rights, ran afoul of shifts in both the Cold War and the politics of protest.

While the historiography on the religious Cold War has tended to focus on Christian anticommunism, the World Council of Churches (WCC) sought to transcend the Cold War while simultaneously advancing religious freedom in the Soviet Union. This article connects the WCC's ecclesiastical diplomacy to the wider story of human rights, from which religion has too often been excluded. The WCC's quest for Christian fellowship led it to integrate the Russian Orthodox Church into its membership, but this commitment generated tensions with the rise of Soviet dissidence. Moreover, the WCC's turn towards the left and the Third World contrasted with newly ascendant voices for human rights in the 1970s: Amnesty International's depoliticised liberalism, evangelical anticommunism, and the Vatican under John Paul II. Thus, the WCC, an early and prominent transnational voice for human rights, ran afoul of shifts in both the Cold War and the politics of protest.

This article contributes to the recent historiography on human rights by analysing the rise of Amnesty International in the Netherlands. It uses the Dutch section's archives extensively for the first time and explores how, despite the first section's failure to gain traction, upon its second founding it quickly grew into one of the largest national sections of Amnesty. Apart from highlighting differences in approach between the first and the second group of organisers, this article explains the remarkable success of the latter. It focuses on the interaction between Amnesty's 'model' and the Dutch cultural and political context, discussing how the national section's leadership mediated this. The organisation capitalised on the idealism of the 1970s while steering clear of radicalisation and political polarisation in both the national and international spheres. In addition, the Dutch section's approach and message spoke directly to memories of World War II, while organisational innovation allowed it to tap into growing reserves of volunteers and members, contributing to a more general shift in Amnesty's work.

Hersiene en opgedateerde weergawe van voordrag gelewer tydens intreerede Internasionale Ooreenkomste oor die Omgewing: Implikasies vir suider-Afrika en universiteite; Potchefstroom, November 2000