Suchergebnisse

The purpose of this study is to analyze whether previous results describing the effect of uncertainty of outcome on match attendance in team sports have been driven by heterogeneity in fan demand. We apply censored quantile regression methods and place particular emphasis on the relationship between match uncertainty and attendance demand, as previous results are highly ambiguous. This is more surprising, as each season association and league officials continue to spend millions on enhancing this uncertainty. We also control for season ticket holders, who are unlikely to be influenced by match specificities. Based on data from German soccer, our results indicate that fan demand shows heterogeneity across quantiles and that increasing match uncertainty of outcome exclusively benefits teams who already face strong attendance demand. (JEL D12, C14, C24, L83)

Abstract
This empirical study investigates whether unpleasant weather—a prominent aspect of a consumer's offline environment—influences online review provision and content. It uses a unique dataset that combines 12 years of data on hotel bookings and reviews, with weather condition information at a consumer's home and hotel address. The results show that bad weather increases review provision and reduces rating scores for past consumption experiences. Moreover, 6.5% more reviews are written on rainy days and that these reviews are 0.1 points lower, accounting for 59% of the difference in average rating scores between four- and five-star hotels in our data. These results are consistent with a scenario in which bad weather (i) induces negative consumer mood, lowering rating scores, and (ii) makes consumers less time-constrained, which increases review provision. Additional analyses with various automated sentiment measures for almost 300,000 review texts support this scenario: reviews on rainy days show a significant reduction in reviewer positivity and happiness, yet are longer and more detailed. This study demonstrates that offline context influences online reviews, and discusses how platforms and businesses should include contextual information in their review management approaches.